Books4people.co.uk Reviews 

679
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast delivery and efficient service, mentioning that orders consistently arrive promptly, safely, and well packaged. People also deeply appreciate the remarkably helpful customer service team, who easily handle mistakes, process fast refunds, and manage order cancellations smoothly. Though some customers noted occasional frustrating issues with damaged items, torn packaging, or missing books upon arrival. A few consumers additionally experienced frustrating delivery delays, tracking problems, or received books featuring unexpected defects like upside-down pages inside. Others mentioned that resolving these specific delivery and product issues occasionally required extra persistence before receiving a satisfactory response.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting quick shipping times and orders arriving on time... See more

Order

Reviewers highlight positive aspects of order, noting that items arrive promptly and in good condition.... See more

Product

Customers consistently note ambiguous experiences with product quality and condition. While some reviewers... See more

Service

Clients share positive opinions on service, highlighting exceptional experiences and professional handling of... See more

Customer service

People report positive experiences with customer service, highlighting excellent and helpful support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unbelievable customer service from Books 4 People. I realised I needed some books at very short notice for Santa to give out to our KS2 children. I called the phone number and spoke to the most polite... See more

Rated 5 out of 5 stars

I ordered in error at 11pm on Saturday, realising the error the following day at 7am. Having ordered next day delivery I wasn’t very hopeful when emailing support that the order could be cancelled... See more

Rated 5 out of 5 stars

I recently ordered from Books4People, and although the delivery driver initially messed up my order (third party/external company), the customer service team was fantastic. They replied very quickly,... See more

Rated 5 out of 5 stars

I was so impressed with the incredible service I received from Hussain when I accidentally received the wrong order. On the phone he talked me through the process and went out of his way to find the r... See more


Company details

  1. Book Store

Information provided by various external sources

We welcome you to Books4People, a place where all your favorite story tales and books are picked and packed with love and care since 2005. Offering you mind blowing prices since 2005. Books4People started by selling educational books. We grew our business and expanded our range and now specialist in children’s book sets. Cheap and quality collection series. We are one of the biggest independent book stores in the UK and are providing services such as wholesale and to schools all over the world. We provide our customers with brand new book set collections and gift sets. We have an extravagant range filled with best sellers, classics, yummy cook books, children’s books, audio books, fiction and nonfiction. We’ve always got offers on and savings up to a whopping 80% off RRP. The best thing about Books4People books is the fact that we have major commitment to providing our amazing and incredibly important customers with the service that is deserved. Need help? Don’t worry! You can go through our catelog, ask a general question, shop our never-ending range of discounted cheap and quality book sets, all you have to do is give us a call or send us an email and we’ll be here to help. We also provide 30 day returns so if you’re not happy, all you have to do is send it back to us and we’ll refund you in full. All orders have free delivery. We always like to give back to our customers. Once we give you a promise, we won’t break it. If you’re happy, we’re happy. Join us on our next chapter in the world of Books4People books…


Contact info

4.2

Great

TrustScore 4 out of 5

679 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically takes over 1 month to reply

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4.2

All reviews

(679)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Unique Book Bundle from Legitimate Site

Smart bundling of two books I’d already been looking out for but now at a combined lower price - Same as Ever and The 7 Habits of Highly Effective People. £15 including shipping. Delivery time was normal and the books received were new as described - normal page thickness so not a cheap reprint or the like. I replied to their marketing email with feedback and someone actually responded!

September 4, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent company and service

Excellent company and service

I put through a large order and it arrived on a timely basis. There was a problem with the order but the company were very prompt and attentive in helping me resolve it. Superb service!

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience with this company when I made an error in my order. They fixed my error promptly and without any hassle at all. Would recommend.

August 25, 2025
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Rated 5 out of 5 stars

Excellent

Only paid for standard shipping and it arrived in 2 days! Better prices than Amazon, eBay, and other book shops too. The books were a little bent but it looked like the package had been squashed in transit, so not their fault. Will definitely be buying again!

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ordered a book fora friend’s and had to cancel as it has been duplicated, Books 4 People were extremely helpful in informing me wat was happening, cancelling my order without question, offering a full and prompt refund without delay.
I would definitely recommend and use them in future

June 21, 2025
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Rated 5 out of 5 stars

Excellent customer service

A wide selection of books at a reasonable price & with quick delivery!
Recently had a need to contact customer service and my request was dealt with very quickly and very courteously.
Would definitely recommend this company!

June 26, 2025
Unprompted review
Rated 1 out of 5 stars

Paid extra for fast delivery delivery…

Paid extra for fast delivery delivery 1/2 days. Courier failed to deliver this 3 times in a row and was delivered 5 days late. The company made absolutely no effect to rectify the situation nor could they even be bothered to finish writing their emails properly or professionally. Didn't look into where my delivery was at all and when I asked for a refund on my delivery charge they said they would process it and would be with me by the latest of the 11th. Now the 12th and no refund, no email to apologise that i haven't recieved it yet. Extremely unprofessional in their wording of their emails and complete lack of customer service. Will not purchase from them again.

May 6, 2025
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Rated 2 out of 5 stars

Book very poorly packaged. Not protected so arrived damaged.

A lovely heavy art encyclopaedia was not packaged properly. It was in an envelope with a very thin layer of bubble wrap. The courier posted it through the letterbox. The book was damaged. It is quite badly dented and the paper on the front cover and the edges are damaged. The book was £15 on eBay. The seller only gave me a refund of £3. I could not give this book as a present to my friend and I ended up buying another one. Poor.

May 13, 2025
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Rated 5 out of 5 stars

Very efficient service

By mistake I put the wrong delivery address on my order. I emailed the company asking if I could cancel my order then reorder with the correct address.
I received an email very quickly saying that my order had been cancelled & my money refunded. This was done in 2 days.
I cannot fault the service.

March 22, 2025
Unprompted review

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