Unbelievable customer service from Books 4 People. I realised I needed some books at very short notice for Santa to give out to our KS2 children. I called the phone number and spoke to the most polite... See more
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Review summary
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I ordered in error at 11pm on Saturday, realising the error the following day at 7am. Having ordered next day delivery I wasn’t very hopeful when emailing support that the order could be cancelled... See more
I recently ordered from Books4People, and although the delivery driver initially messed up my order (third party/external company), the customer service team was fantastic. They replied very quickly,... See more
I was so impressed with the incredible service I received from Hussain when I accidentally received the wrong order. On the phone he talked me through the process and went out of his way to find the r... See more
Company details
Information provided by various external sources
We welcome you to Books4People, a place where all your favorite story tales and books are picked and packed with love and care since 2005. Offering you mind blowing prices since 2005. Books4People started by selling educational books. We grew our business and expanded our range and now specialist in children’s book sets. Cheap and quality collection series. We are one of the biggest independent book stores in the UK and are providing services such as wholesale and to schools all over the world. We provide our customers with brand new book set collections and gift sets. We have an extravagant range filled with best sellers, classics, yummy cook books, children’s books, audio books, fiction and nonfiction. We’ve always got offers on and savings up to a whopping 80% off RRP. The best thing about Books4People books is the fact that we have major commitment to providing our amazing and incredibly important customers with the service that is deserved. Need help? Don’t worry! You can go through our catelog, ask a general question, shop our never-ending range of discounted cheap and quality book sets, all you have to do is give us a call or send us an email and we’ll be here to help. We also provide 30 day returns so if you’re not happy, all you have to do is send it back to us and we’ll refund you in full. All orders have free delivery. We always like to give back to our customers. Once we give you a promise, we won’t break it. If you’re happy, we’re happy. Join us on our next chapter in the world of Books4People books…
Contact info
PCS Books Limited, Unit 8 Vulcan House, Vulcan Road, LE53EF, Leicester, United Kingdom
- +441162519123
- pcsbooks@gmail.com
- books4people.co.uk
4.2
Great
679 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically takes over 1 month to reply
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I didn’t receive the book
I didn’t receive the book, you have refunded my money but that’s not the point you took the order and could not furfill the order!
August 24, 2023
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Very easy to deal with quick delivery…
Very easy to deal with quick delivery book in perfect condition
July 24, 2023
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Excellent customer service
The incorrect set of books were sent instead of the ones I ordered. However, what impressed me was the resolution - although I emailed quite late in the day on Friday, I received a response within half an hour, the correct items the next morning and a convenient method of return for me. Anyone can make a mistake and the way my query was handled would definitely not deter me from making further purchases in the future.
July 23, 2023
Great service prices and delivery
July 23, 2023
AMAZING CUSTOMER SERVICE - THANK YOU.
I needed my books to arrive really quickly and wanted to call & check the express delivery timescales. I spoke to a lovely helpful lady who offered to ensure my delivery left the warehouse today. Amazing Customer Service! Thank You.
July 13, 2023
Unprompted review
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I was thrilled to find the latest…
I was thrilled to find the latest edition of the book I had been searching for in this bookstore. Not only did they have it in stock, but their prices were also incredibly reasonable, and the delivery was prompt and accurate. A truly satisfying experience.
June 8, 2023
Unprompted review
Damaged book cover
The book was supposed to be a gift for my husband who is a graphic artist and the front cover is damaged. I’ll be returning the book.
June 23, 2023
This book store offers a diverse range…
This book store offers a diverse range of books, from fiction to non-fiction, ensuring there's something for every reader. The packaging for delivery was excellent, with books securely wrapped and protected, arriving in perfect condition.
May 31, 2023
Unprompted review
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Great service
Very swift service (about 3 days from ordering to delivery). The books arrived well-packaged.
May 24, 2023
Decebt price and quick delivery
May 23, 2023
Book set - Lucy Clarke
The book set was just what I wanted at a good price. The delivery was efficient as well.
May 23, 2023
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Great Job
They did a great job the books came quicker than expected and I was always kept informed about the delivery and progress.
April 23, 2023
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