bookvault.app Reviews 82

BookVault has been amazing to work with! I ran into some tech issues that I couldn't resolve on my own and Tom M was a hero with all his help. Thanks to him, the situation was sorted out and I have gorgeous copies of my books! Can't wait to make more stunning editions with BookVault and Printondemand.

The entire process is automated. The files were approved but the cover was incorrectly rotated. The quality of the materials is not good. Happy to pay a more to their competitor for human file checkers and higher quality materials.

Marvellous service from start to finish. It can be quite daunting, looking at all of the administration needed after you have written/designed your book. All the little things that you may get wrong, or that those outside forces can get wrong (don't buy a cheap ISBN!), but Bookvault were there, step-by-step, to guide me through. I must clarify that none of the issues were caused by Bookvault. They have been professional, clear, understanding and rapid in their responses to queries, hiccups, my confusion. TOM MORGAN, in particular, was utterly fantastic throughout.

I had an urgent case where one of my books in a running series needed to be changed from perfect bound to spiral bound (my fault). Bookvault support (special thanks to Kayleigh) reacted very quickly and kindly unlocked the title so I could update it.

The change was implemented within a few days, and they also confirmed that all new orders would now be printed as spiral bound. This was a huge relief, since many of my readers were expecting the same format as in the previous books.

What I especially appreciate: the fast and personal replies, the supportive attitude, and that I always felt taken seriously as a publisher.

Thank you for the smooth help in a stressful moment! And as well for the wonderful printing and paper qualitiy!

I love BookVault. I love the quality of their books. I love their customer service. I rave about them all the time. Seriously. They're great.

Also, Kayleigh is my hero.

I had planned to use Bookvault linked to my Shopify account so that I could bypass online retailers for orders in the UK, US and Australia. After doing a few sample orders I have had to abandon the idea and go back to Amazon. The UK orders processed ok but the Australian books took too long to arrive and when they did the quality was not good enough. The US orders which were processed over a fortnight ago still haven't been printed, despite assurances. This service if probably ok if used in the UK and for small numbers of orders but I would counsel against using to satisfy orders in Australia or the US.

Printing with Bookvault so far has been an interesting process. There have been good things and bad things, but let’s start with the Good. The customer service has been outstanding. Kayleigh has been my go to person. She has been nothing but polite and will do everything in her power to try and make things right.

Now, let’s talk about packaging. The books themselves come out great. I haven’t had an issue with the edge printing or the foiling process. I’ve had a few books where the spines are not properly glued to the hardback, but that’s probably it in the printing and assembling process. The biggest hurdle is packaging, especially before an international shipment. My books have been stacked together in three to four piles of six or seven books. There is nothing between the books themselves or between the stacks allowing them to hit each other during transit. This causes dents and dings to the hardback covers and scratches along the foiling. Minimal packaging is something that I generally expect from Amazon, but with BV I’m not only paying for all of these special upgrades, but my printing cost goes way up. I would expect proper care to be taken so that the majority of my books don’t arrive damaged, But right now I’m looking at an 80% Damage rate across three separate orders. Damage that could’ve been prevented had they used proper packaging.

Like I said, Kayleigh has been great during this process, making sure everything gets reprinted, especially where I’m on a bit of a time restraint to deliver these books to customers. But, if they spent a little bit of extra time and money on the packaging in to make sure these books stay protected during shipping, they wouldn’t be wasting money re-printing. In fact, if I have to order my own bubble wrap to send to them to use on my orders, I will.

I will continue to use BV For printing as the books that do arrive on damaged, are high-quality and beautiful.

Customer service is excellent, so thank you, Kayleigh! They are quick to respond and always helpful, and the books are excellent quality. Thank you.

I've been using Bookvault for my online book store since April 2024 and I have to say, bar the few odd hiccups which any printing company can have, I have been absolutely delighted with the quality of the books they produce, including my stunning bespoke editions. So are my readers! I want to say a special thanks to the Bookvault Team for their top notch customer service, especially Kayleigh, who always answers promptly and resolves all my issues :D

Good customer service with complex issue. So I am setting up on Bookvault and the email help is fine and response to their response is quick. However, for a complex problem their ten minute bookable video calls are fantastic. Curtis sorted a complex Bookvault Wordpress Woocommerce issue on the video call and answered various aligned questions well. A confident, well informed helpful and honest experience. I have dealt with before and his openness about pros and cons of various options gave me confidence in his answers.

This review is specifically about one amazing customer support agent at Bookvault: Tom. Tom went above and beyond to resolve an issue I was having, going so far as to ensure specialists came in to work on the printers and even mailing me a few dustjackets to approve since I had already spent so much on proofs and was overwhelmed and stressed about trying to resolve the issue on my own. I have never experienced such above and beyond customer service and if I could, I would send him a fruit basket or a winning lottery ticket because that man is gold. Bookvault, if you're reading this, give the man a raise!

Excellent customer service and swift reply to questions I have.

I had an old title with Print on Demand - World Wide (pre bookvault) which I wanted to transfer to bookvault to update and reprint. Tom was patient in tracking down the title and explaining to me how to transfer it without additional charge. I have also put on a couple of new titles and found the process - including sizing the cover - straightforward.

Firstly my books are stunning! They always come packed well and are beautiful, on the odd chance I need to contact anyone be it a query or minor issue the guys always do there best to help out! I’ve mainly dealt with Tom recently who has been excellent every time I’ve contacted him! Can’t fault them

I would like to share my positive experience with Bookvault over the past month. The support I've received has been exceptional, particularly from Kayleigh in customer support.

Kayleigh has not only addressed all my queries promptly but has also gone above and beyond to ensure I have the assistance I need.

I wholeheartedly recommend Bookvault to any independent Author looking for reliable service and support. 10/10

Outstanding customer service!
I had a paper and colour related issues with my second proof copy. Tom Morgan went above and beyond to help and sent a replacement copy free of charge - can’t thank him enough.
After trying a few major printing companies and being super disappointed with their quality and customer service, I switched to Bookvault. I am glad I did. I’ll definitely be ordering more copies of my book soon. Thank you!

So far, everything has been great, even from overseas. Kayleigh Cliffe has helped me tremendously. I can't wait to see the final product! Bookvault makes it easy to design incredible covers and book jackets and offers lots of options. Can't wait to see what the future holds for this company, and thank you Kayleigh!

BV have made the process of producing books so easy. Kayleigh at BV has been amazing in the speed and quality of her guidance, helping me fine tune my productions to a high quality very quickly. I look forward to working with on more and more titles in the future.

Outstanding Customer Support from Tom
Excellent service from BookVault, especially Tom Morgan who provided quick, detailed responses to my technical questions about ISBN distribution and pricing. He was transparent about platform limitations and clearly explained all my options for direct sales integration.
Tom's knowledge and professionalism make working with BookVault a great experience. The support quality is consistently excellent - exactly what you need for managing book distribution. Highly recommended!

A big thank you to my BV team member, Tom Morgan, who has helped me navigate the Bookvault US & UK system to find the perfect way to print my full color photographic garden and dog book! I ended up printing in the UK at an overall comparable price with superb glossy interior pages. Now I’m just hoping BV can connect with full US distribution (they do distribute via Amazon US) so my book will be available wherever readers wish to buy!