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boom Reviews 

8,280
•
TrustScore 4.5 out of 5

4.3

Insurance Agency
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Review summary

Created with AI, based on recent reviews

Looking at 1,096 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive and affordable prices, often finding better coverage than other providers. The user experience is frequently highlighted as easy and straightforward, with many appreciating the simple setup process and clear website navigation. People also commend the efficient and smooth service, noting quick transactions and a hassle-free process for obtaining insurance. However, some customers also noted significant issues with contacting the company, particularly the lack of a direct phone number for support. Reviewers reported difficulties reaching human assistance, experiencing long wait times in online queues, and receiving no responses to emails, leading to frustration and additional costs.

What people talk about most

Price

Users describe positive interactions with price, often highlighting competitive and affordable quotes that... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and... See more

Service

People report positive experiences with service, often highlighting the ease and efficiency of the... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing frustration... See more

Customer communications

Clients share negative opinions on contact, with many reviewers expressing significant frustration over the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Process was relatively easy from start to finish. Getting a quote and accepting the policy was straight forward, as was setting up direct debit for monthly payments. I did struggle a little with goin... See more

Rated 5 out of 5 stars

I think boom is brilliant it was so easy to set up car insurance whilst in the showroom in less than 15 minutes I had my documents and was fully insured 10 stars from me Definitely recommend as th... See more

Company details

  1. Insurance Agency
  2. Insurance Company

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.3

All reviews

(8,280)

1,065 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

I don’t like the fact there is no…

I don’t like the fact there is no direct line of contact with boom other than a chat bot/advisor and email, I have emailed my ncb over twice with no answer and have no direct line to call threw on!

June 27, 2026
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Reply from boom

Hi,

We're sorry to hear you're unhappy with your experience.

A complaint has been logged with our complaints team and you'll hear from them within 5 working days.

If you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/

Team boom

Rated 1 out of 5 stars

I was insured for 6 months

I was insured for 6 months, no issues with payments, my payment failed which was my mistake. I received an email stating that I need to make a payment within 24 hours ONLINE. There website was down for maintenance and I was unable to make payment, I spoke to live chat and sent an email with evidence. They decided to cancel my insurance anyway, and are now forcing me to pay the full 12 months. This is digusting and scam behaviour. They also said I can take out a new policy, so there solution was to take out another policy and pay for two policies. Money grabbers. Be careful! I should have read the reviews before using these.

June 30, 2026
Unprompted review
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Reply from boom

Hi Curtis,

We're sorry to hear you're unhappy with your experience.

A complaint has been logged with our complaints team and you'll hear from them within 5 working days.

If you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/

Team boom

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