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boom Reviews 

8,300
•
TrustScore 4.5 out of 5

4.3

Insurance Agency
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Review summary

Created with AI, based on recent reviews

Looking at 1,103 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the straightforward and easy-to-use online platform, making the process of setting up insurance quick and simple. Many people appreciate the competitive and affordable prices, often finding better coverage at a reasonable cost compared to other providers. The service is consistently described as efficient and fast, with many noting a smooth process from start to finish. However, some customers also noted significant dissatisfaction with the lack of a direct phone number, finding it difficult to speak to a human for support. Reviewers mentioned issues with customer service responsiveness, including unanswered emails, long waits on web chat, and delays in receiving important documents.

What people talk about most

Price

Customers consistently note positive experiences with price, often finding great value for money and... See more

User experience

Customers had positive experiences with user experience, frequently praising the ease of use and... See more

Service

People report positive experiences with service, often highlighting its promptness, efficiency, and ease of... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant frustration... See more

Customer communications

Reviewers highlight negative aspects of contact, with many expressing frustration over the lack of a direct... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Process was relatively easy from start to finish. Getting a quote and accepting the policy was straight forward, as was setting up direct debit for monthly payments. I did struggle a little with goin... See more

Rated 4 out of 5 stars

Clear pricing, easy to use website, clear options of add ons and great price!

Company details

  1. Insurance Agency
  2. Insurance Company

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

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Asks customers to review

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4.3

All reviews

(8,300)

1,086 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Boom were great. Very happy !

Boom were great and the process really easy. Had actually renewed with Tesco after being with Admiral (who were over double the price). Cancelled Tesco after 7 days as they demanded more money and sent really stroppy emails and their website is difficult to navigate. Nothing like that with Boom, easy to use their website and no issues whatsoever.

July 2, 2026
Rated 1 out of 5 stars

Took out a Boom fully comp insurance…

Took out a Boom fully comp insurance and unfortunately had to claim on it for fire damage. They source out their claims to a company which is hard to get in touch with and find there service very poor. Also found out that if the fire was started by electrical fault or mechanical fault they do not pay out. Do to the fact it can only be electrical or mechanical a claim for fire is most certainly not going to be successful. Read the policy very carefully all the way through.

June 13, 2026
Unprompted review
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Reply from boom

Hi Peter,

We're sorry to hear about the experience you've had.

We'd like to investigate what's happened here, so please could you respond to our request for more information (incl. your policy number), so that we can locate your policy and look into this.

Team boom

Rated 5 out of 5 stars

Setting up the account is…

Setting up the account is straightforward and can be done entirely online. There are several benefits available for new customers at a reasonable price. I hope these terms will remain unchanged next year and that the price will not increase significantly.

June 30, 2026

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