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boom Reviews 

8,323
•
TrustScore 4.5 out of 5

4.3

Insurance Agency
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Review summary

Created with AI, based on recent reviews

Looking at 1,106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing, often finding it much more affordable than other providers. Many people highlight the user-friendly website and straightforward process, making it incredibly easy to set up insurance quickly and without confusion. Reviewers appreciate the efficient and smooth service, describing their overall experience as excellent and hassle-free. However, some customers were dissatisfied with the contact options and customer service, frequently mentioning the lack of a direct phone number. People reported difficulties reaching a human, experiencing long waits on online chat, being cut off, or receiving unhelpful assistance when trying to resolve issues or obtain documents.

What people talk about most

Price

Consumers generally express satisfaction with the pricing, often finding it competitive and affordable... See more

User experience

Users describe positive interactions with user experience, highlighting the ease of use and straightforward... See more

Service

Reviewers mention positive feedback about service, highlighting the ease and efficiency of applying for... See more

Customer service

Clients share ambiguous opinions on customer service, with many expressing significant frustration due to the... See more

Customer communications

Customers consistently express frustration with the difficulty of contacting the company, citing a lack of a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Clear pricing, easy to use website, clear options of add ons and great price!

Rated 5 out of 5 stars

I think boom is brilliant it was so easy to set up car insurance whilst in the showroom in less than 15 minutes I had my documents and was fully insured 10 stars from me Definitely recommend as th... See more

Company details

  1. Insurance Agency
  2. Insurance Company

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.3

All reviews

(8,323)

1,110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Boom were great. Very happy !

Boom were great and the process really easy. Had actually renewed with Tesco after being with Admiral (who were over double the price). Cancelled Tesco after 7 days as they demanded more money and sent really stroppy emails and their website is difficult to navigate. Nothing like that with Boom, easy to use their website and no issues whatsoever.

July 2, 2026
Rated 1 out of 5 stars

Took out a Boom fully comp insurance…

Took out a Boom fully comp insurance and unfortunately had to claim on it for fire damage. They source out their claims to a company which is hard to get in touch with and find there service very poor. Also found out that if the fire was started by electrical fault or mechanical fault they do not pay out. Do to the fact it can only be electrical or mechanical a claim for fire is most certainly not going to be successful. Read the policy very carefully all the way through.

June 13, 2026
Unprompted review
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Reply from boom

Hi Peter,

We're sorry to hear about the experience you've had.

We'd like to investigate what's happened here, so please could you respond to our request for more information (incl. your policy number), so that we can locate your policy and look into this.

Team boom

Rated 5 out of 5 stars

Setting up the account is…

Setting up the account is straightforward and can be done entirely online. There are several benefits available for new customers at a reasonable price. I hope these terms will remain unchanged next year and that the price will not increase significantly.

June 30, 2026

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