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boom Reviews 

8,326
•
TrustScore 4.5 out of 5

4.3

Insurance Agency
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Review summary

Created with AI, based on recent reviews

Looking at 1,106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing, often finding it much more affordable than other providers. Many people highlight the user-friendly website and straightforward process, making it incredibly easy to set up insurance quickly and without confusion. Reviewers appreciate the efficient and smooth service, describing their overall experience as excellent and hassle-free. However, some customers were dissatisfied with the contact options and customer service, frequently mentioning the lack of a direct phone number. People reported difficulties reaching a human, experiencing long waits on online chat, being cut off, or receiving unhelpful assistance when trying to resolve issues or obtain documents.

What people talk about most

Price

Consumers generally express satisfaction with the pricing, often finding it competitive and affordable... See more

User experience

Users describe positive interactions with user experience, highlighting the ease of use and straightforward... See more

Service

Reviewers mention positive feedback about service, highlighting the ease and efficiency of applying for... See more

Customer service

Clients share ambiguous opinions on customer service, with many expressing significant frustration due to the... See more

Customer communications

Customers consistently express frustration with the difficulty of contacting the company, citing a lack of a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Clear pricing, easy to use website, clear options of add ons and great price!

Rated 5 out of 5 stars

I think boom is brilliant it was so easy to set up car insurance whilst in the showroom in less than 15 minutes I had my documents and was fully insured 10 stars from me Definitely recommend as th... See more

Company details

  1. Insurance Agency
  2. Insurance Company

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.3

All reviews

(8,326)

1,115 reviews in the last 12 months

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Rated 5 out of 5 stars

Setting up the account is…

Setting up the account is straightforward and can be done entirely online. There are several benefits available for new customers at a reasonable price. I hope these terms will remain unchanged next year and that the price will not increase significantly.

June 30, 2026
Rated 5 out of 5 stars

My experience was entirely online

My experience was entirely online, and the process was smooth and easy to follow. The website was user-friendly, the information was clear, and I was able to complete everything quickly without any issues. The company made the whole experience convenient and efficient, and I would happily use their service again.

June 21, 2026
Rated 1 out of 5 stars

When getting insurance with them

When getting insurance with them, I thought I’d be only dealing with one company boom insurance but please be aware that if you choose to pay monthly with boom, they will give your details to another company credit agency called close brothers to finance your insurance and make you enter agreements with two parties(boom insurance and close brothers). I have not experienced such a thing with other insurers like esure and admiral. That is why I cancelled even before the insurance was scheduled to start. They then charged me £25 for cancelling and an additional £50 for what they call “setup fees” so I lost £75

June 21, 2026
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Reply from boom

Hi Trevor,

We're sorry to hear you're unhappy with your experience.

A complaint was logged with our complaints team on 29th June and is being investigated..

If you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/

Team boom

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