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boom Reviews 

8,324
•
TrustScore 4.5 out of 5

4.3

Insurance Agency
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Review summary

Created with AI, based on recent reviews

Looking at 1,106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing, often finding it much more affordable than other providers. Many people highlight the user-friendly website and straightforward process, making it incredibly easy to set up insurance quickly and without confusion. Reviewers appreciate the efficient and smooth service, describing their overall experience as excellent and hassle-free. However, some customers were dissatisfied with the contact options and customer service, frequently mentioning the lack of a direct phone number. People reported difficulties reaching a human, experiencing long waits on online chat, being cut off, or receiving unhelpful assistance when trying to resolve issues or obtain documents.

What people talk about most

Price

Consumers generally express satisfaction with the pricing, often finding it competitive and affordable... See more

User experience

Users describe positive interactions with user experience, highlighting the ease of use and straightforward... See more

Service

Reviewers mention positive feedback about service, highlighting the ease and efficiency of applying for... See more

Customer service

Clients share ambiguous opinions on customer service, with many expressing significant frustration due to the... See more

Customer communications

Customers consistently express frustration with the difficulty of contacting the company, citing a lack of a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Clear pricing, easy to use website, clear options of add ons and great price!

Rated 5 out of 5 stars

I think boom is brilliant it was so easy to set up car insurance whilst in the showroom in less than 15 minutes I had my documents and was fully insured 10 stars from me Definitely recommend as th... See more

Company details

  1. Insurance Agency
  2. Insurance Company

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.3

All reviews

(8,324)

1,110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

It's the little things that make a difference

Extra little protections that I wasn't actually aware of when accepting the policy, such as protection against lost/stolen keys with an incentivised keyring which rewards anybody who finds and hands in lost keys

Better coverage than most providers at a much more affordable price

June 10, 2026
Rated 3 out of 5 stars

My experience with boom is good.

My experience with boom is good.
The the customer attendance was good, thank you

June 8, 2026
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Reply from boom

Hi Mary,

Thanks for taking the time to leave us a review, we’re delighted to have you with us.

If you need any help with your new policy, please don’t hesitate to get in touch with our customer support team via live chat at boom.co.uk

Team boom

Rated 5 out of 5 stars

Choose them this year will let you know how it goes

Well I heard some bad reviews about customer service and communication to customers agent hard but i don’t think we need that App is simple it’s amazing i hope i don’t have to make a claim this year just bought a one year insurance with them, they had cheapest quote well let’s see i choose them this year

June 15, 2026
Unprompted review

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