Very helpful, explained things and quickly responded back to you
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Review summary
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Very good but we as customer need to have your phone number
Clear pricing, easy to use website, clear options of add ons and great price!
I think boom is brilliant it was so easy to set up car insurance whilst in the showroom in less than 15 minutes I had my documents and was fully insured 10 stars from me Definitely recommend as th... See more
4.3
Excellent
8K reviews
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Very easy and with the app it’s even…
Very easy and with the app it’s even easier thanks
June 14, 2026
Easy and clear
Boom Car Insurance was easy to set up, with competitive prices and clear information throughout the process. Great customer service and a hassle-free experience.
May 5, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor Service, Poor Attitude!
Terrible experience, they don’t want to listen, ended up cancelling.
October 11, 2025
Reply from boom
Hi Steve,
We're sorry to hear you're unhappy with your experience.
A complaint has been logged with our complaints team and you'll hear from them within 5 working days.
If you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/
Team boom
Best Insurance
June 12, 2026
They cancelled it
I signed up for my car insurance and they sent an email about a week later asking me to send my no claims bonus proof and that my insurance would be cancelled if I didn’t send it. I then sent it and they emailed me again another week later to say that they wanted proof of my occupation? I’ve never had that for an insurance company, but… they sent it on a Saturday afternoon while I was busy and I completely missed it. On the Tuesday afternoon, I’ve got an email to say that they had cancelled my car insurance and were refunding not even half of the amount - I’d had the policy for 6 weeks! When I explained to the mixup and sent my payslip they just told me there was nothing they could do and that I needed to reopen a policy. But like how am I going with them again!!!! I had to take out a new policy while I was at work cause I’ve driven to work that day and then they just cancelled it!
June 10, 2026
Unprompted review
Reply from boom
Hi Chelsea,
We're sorry to hear about the experience you've had.
We'd like to investigate what's happened here, so please could you respond to our reply with more information (incl. your policy number), so that we can locate your policy and look into this.
Team boom
If you have phone number it would be helpful Very good but we as customer need to…
Very good but we as customer need to have your phone number
June 11, 2026
was so easy and so correct with…
was so easy and so correct with everything im so happy to be insured with your company
June 11, 2026
No messing no confusion I had set up…
No messing no confusion I had set up my new insurance in minutes and didn’t come across any complications
May 18, 2026
Easy to set up for someone like me who…
Easy to set up for someone like me who is not that tec savvy ,good price and service
June 3, 2026
Hard to speak to someone cant contact on weekend so costs more when trying to cancel
Insured on a friday wanted to cancel as mot failed couldnt contact them until Monday lost out in £70 due to it! Can never get hold of them via chat there isnt a number to ring and the only way to contact is email absolute joke of a firm
June 3, 2026
Reply from boom
Hi Lee,
We're sorry to hear you're unhappy with your experience.
A complaint has been logged with our complaints team and you'll hear from them within 5 working days.
If you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/
Team boom
Reply from boom
Hi Chris,
We're sorry to hear you're unhappy with your experience.
A complaint has been logged with our complaints team and you'll hear from them within 5 working days.
If you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/
Team boom
Very good and smart
June 2, 2026
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