I placed an order for two pop-up cards and after hitting submit realized that the cards were being mailed from the UK. I had selected a dispatch date that would mean international mail would arrive to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Super quick delivery, lovely packaging! Ordered two things which I then realised after ordering would look exact same so hard to differentiate! Emailed and got a same day response before shipping th... See more
Company replied
I bought a pop-up card from Boomf for my friend and it was honestly amazing. The quality was fantastic and the pop-up design was such a fun surprise—it really made the card feel special and memorable.... See more
Company replied
I experienced a small issue with my order and reached out to Boomf for help. The response was excellent, very fast and reassuring. Will, one of their team members, went above and beyond to make sure... See more
Company replied
Company details
Written by the company
We believe in making special occasions that little bit more special. Our journey started with the personalised Marshmallow, aka The Edible Selfie which launched in December 2014. Since then we have launched an exploding card range! The original exploding card, the Boomf Bomb, bursts free from the envelope in a confetti shower and leaves you with a personalised photo cube. Other products include the oh-so-cute Wild Card Collection, the flying Flutter Card and mouth watering Personalised Chocolate. We aim to spread smiles and put the joy back into sending a card. Send more than a card.
Contact info
Unit 1, Meadow Road, Reading, RG1 8LB, Berkshire, United Kingdom
- +44 330 053 2238
- hello@boomf.com
- boomf.com
4.5
Excellent
28K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service
I ordered a birthday card for my nephew and realised I'd given the wrong delivery address, I contacted customer services and the response was immediate. Many thanks to Will@boomf.
February 20, 2026
Unprompted review
Reply from Boomf
Dear customer,
Thank you so much for your lovely review and your trust! Our team are always chuffed to read kind words.
Looking forward to seeing you again with us, and we're here if you need us Mon - Sun 9am-5:30pm.
Warm regards,
Team Boomf
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Really easy to navigate
Really easy to navigate, excellent customer service via live chat, great for Deaf customers, instead of phone calls
February 16, 2026
Unprompted review
Reply from Boomf
Thank you so much Maxine, your review means the world to us!
Indeed, we're here for you 7 days a week if our customers need help and support. Looking forward to welcoming you again!
Warm regards,
Team Boomf
Card did not explode
Card did not explode, confetti was just laying flat when the box was opened.
3D card is cute, but the printing is pretty bad.
Edit: customer service has been super helpful and sorted my query super quick. Thank you :)
February 14, 2026
Unprompted review
Reply from Boomf
Dear Marta,
First of all, please accept our sincere apologies for the product malfunction. Unfortunately, this can happen on a very rare occasion, either due to the product getting damaged in transit or sometimes it may be opened incorrectly. On an extremely rare occasion it may malfunction due to the faulty rubber band. I can assure you that all of our 3D Cube Cards are tested prior to packing. They are all handmade by our team with 6+ years of experience in Reading. That said, we do take full responsibility for this, and we can see that the full refund has been issued.
As for the printing concern, this is surprising because our printer is very powerful to handle the volumes that we are printing on a daily basis, and we purchase the highest quality Norwegian paper. We have therefore checked the images that you uploaded and the quality is visually grainy with 96 dpi (with 300 dpi being the recommended quality) and 825x825 pixels (moderate to low resolution, especially tricky for printing). The quality of the uploaded images is sadly outside of our control. If the original images are, for example, grainy, dark, pixelated, blurry, or unclear, the end result will reflect that. It's operationally impossible for us to check and enhance every single image, even though we wish we could find a solution for that.
We hope that the above information sheds light on the print quality.
Please accept our apologies once again, it was never our intention to disappoint you. We do hope that you give us another chance in the future, taking into account the recommendations in terms of the quality of the images you upload (please consider at least 300 dpi and 1500px quality).
If you ever need us - we're here to help.
Kind regards,
Team Boomf
Fantastic customer service fast and…
Fantastic customer service fast and efficient for what I needed
February 12, 2026
Unprompted review
Reply from Boomf
Dear Caroline,
Thank you so much for your kind words! We can't wait to see you again :) If you ever need us - we're here for you.
Kind regards,
Team Boomf
I bought a pop-up card from Boomf for…
I bought a pop-up card from Boomf for my friend and it was honestly amazing. The quality was fantastic and the pop-up design was such a fun surprise—it really made the card feel special and memorable. My friend absolutely loved it, and it felt so much more personal than a normal card. Delivery was smooth and everything arrived exactly as expected. I’d definitely use Boomf again for special occasions and would highly recommend it to anyone looking for something a bit different.
February 7, 2026
Unprompted review
Reply from Boomf
Dear Francesca,
Thank you so much for your kind words, it really means a lot to us!
We've seen the video you shared with us, and it brought us so much joy - thank you for making our whole team's day!
We are looking forward to seeing you with us again :)
Warm regards,
Team Boomf
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Very helpful!!
I had mistakenly put the wrong date on my order, and when I contacted them they were very helpful in getting this sorted form me so the card could be delivered on time!!
February 4, 2026
Unprompted review
Reply from Boomf
Dear Laura,
So happy we could help, and thank you ever so much for sharing your feedback! We look forward to seeing you again, and if you ever need us - we're just an email or a chat away.
Warm regards,
Team Boomf
What an amazing team
What an amazing team, I sent a query on a Sunday! I got a response straight away and a solution to my query, prompt communication and great customer service, Thank you to the Boomf team.
February 1, 2026
Unprompted review
Reply from Boomf
Dear Sharon,
Thank you so much for noticing that we are here for you on Sundays, too! Our Customer Service team are absolute stars, so we really appreciate your feedback :)
Looking forward to seeing you with us again, and if you need us - we're always here to help!
Warmest,
Team Boomf
If I could give no stars I would.
If I could give no stars I would.
Ordered card on the 5 January. My son's birthday on the 23 January. Card only dispatched on the 19th January. Complained to customer service. They told ne I was confused over the dates.
Have all my dates and emails re same. Still no card. No apology etc. Requested refund. Still no response.
January 26, 2026
Unprompted review
Reply from Boomf
Dear Siobhan,
We're so sorry to hear about your experience with us. We have reviewed the email thread regarding your order. It appears to us that when placing your original order, you confused the dispatch date with the delivery date, which happens and it's understandable to confuse the two. Our operational process is designed to give our customers flexibility over when their orders are dispatched, so that they can plan in advance. Our production team then assemble the orders once they are printed prior to the chosen dispatch date. The whole process around the dispatch date is automated and we are physically unable to tell whether you meant for your order to be dispatched straight away if you choose a different dispatch date during the checkout process.
That said, we completely understand that you no longer want to receive your order. We will therefore issue a refund. Please accept our sincere apologies for any misunderstanding. As mentioned, the dispatch date system is meant for the benefit of our customers, and it certainly upsets us when it does the opposite.
Kind regards,
Team Boomf
Good website but product underwhelming
Good website, easy to order and fast delivery but the product was underwhelming to say the least. More confetti fart than confetti cannon!
January 23, 2026
Unprompted review
Reply from Boomf
Dear Laura,
Oh no! A fart doesn't sound good. Thanks for bringing it to our attention. To be honest, we're a bit surprised as Cannons aren't known to disappoint. Could we please ask you to get in touch with us by emailing hello@boomf.com or starting a chat on our website (Mon-Sun 9am-5:30pm) so that we can address this issue for you asap.
Kind regards,
Team Boomf
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Great customer service
Great customer service. I noticed just after completing my order that I had put the wrong address. I emailed customer service and asked if it was possible to change the address, this was changed without any dramas which has saved me additional postage costs. Thanks Boomf, much appreciated!
January 20, 2026
Unprompted review
Reply from Boomf
Dear Becca,
Thank you so much for your kind words, it means a lot to us!
We're looking forward to welcoming you again soon, and if you ever need us - we're always here to help!
Warmest,
Team Boomf
Customer service was great
Customer service was great, quick and simple and rectified the mistake I made upon ordering a card.
Very helpful
January 16, 2026
Unprompted review
Reply from Boomf
Dear Dan,
Thank you ever so much for sharing your lovely review with us!
Reviews like this always make our day.
Looking forward to seeing you again, and we're always here if you need our help with anything!
Warmest,
Team Boomf
I uploaded the wrong delivery address
I uploaded the wrong delivery address, however after a quick response from Will the matter was quickly sorted out.Very impressed with how they handled the matter.Its a great product and will definitely purchase again
January 8, 2026
Unprompted review
Reply from Boomf
Dear George,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
Looking forward for your next purchase.
If you ever need our help - we're here.
Kind regards,
Team Boomf
Great experience
Great experience, one of the best customer services team, they responded very quickly and they managed to solve my issue immediately. Totally recommend it and will buy again :)
January 6, 2026
Unprompted review
Reply from Boomf
Dear Liektra,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
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Amazing service
Amazing service. Love the designs and customer service is 10/10. Can’t fault anything at all.
January 3, 2026
Unprompted review
Reply from Boomf
Dear Rachael,
Thank you so much for taking the time to share this lovely review with us!
Looking forward to seeing you again!
If we can ever help or take your feedback on board - we're here for you, just email hello@boomf.com
Kind regards,
Boomf
Great Customer Service Experience
I placed an order for two pop-up cards and after hitting submit realized that the cards were being mailed from the UK. I had selected a dispatch date that would mean international mail would arrive too late. I emailed Boomf and asked if they could change the dispatch date and within minutes I had one of the nicest responses I've ever received from a customer service department. I was genuinely impressed.
December 31, 2025
Unprompted review
Reply from Boomf
Hi Elizabeth,
Thank you so much for taking the time to share this lovely review with us!
Looking forward to seeing you again!
If we can ever help or take your feedback on board - we're here for you, just email hello@boomf.com
Kind regards,
Boomf
Reply from Boomf
Hello,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
Super quick delivery
Super quick delivery, lovely packaging!
Ordered two things which I then realised after ordering would look exact same so hard to differentiate! Emailed and got a same day response before shipping they put a little tag for me help when wrapping.
10/10 will order again
December 1, 2025
Unprompted review
Reply from Boomf
Hi Aimee,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
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Avoid to use them
They have sent my items to another address and when contacting them to make it right they haven't answered to me at all. Basically I have paid for the items and lost them because of their deficiency.
Avoid.
December 16, 2025
Unprompted review
Reply from Boomf
Hi Rolando,
Thank you for your feedback, and we truly appreciate you taking the time to share your concerns. We’re sorry for any frustration this situation may have caused.
Please note, that the order was placed online and all shipping details were entered at the time of checkout.
An order confirmation email with the entered shipping details was also sent, which provided an opportunity to review the information and contact us right away if any changes were needed.
That said, we did offer a reshipment at a discounted rate plus the postage fee, out of courtesy, as we all make mistakes sometimes.
We hope this helps and we appreciate your understanding.
If there is anything we can help with at this stage, please do not hesitate to reach out to us.
Thank you,
Team Boomf
Had a concern regarding delivery
Had a concern regarding delivery, Very quick response, very polite and very helpful. Fantastic customer service.
December 9, 2025
Unprompted review
Reply from Boomf
Dear David,
Thank you so much for taking the time to share this lovely review with us!
Looking forward to seeing you again!
If we can ever help or take your feedback on board - we're here for you, just email hello@boomf.com
Kind regards,
Boomf
Needed help to amend an order for an…
Needed help to amend an order for an upcoming bestie's friends birthday, I turned to the live chat and Will had helped me swiftly resolve my issue, thank you so much Boomf!
December 9, 2025
Unprompted review
Reply from Boomf
Dear Will,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
Looking forward for your next purchase.
If you ever need our help - we're here.
Kind regards,
Team Boomf
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