I placed an order for two pop-up cards and after hitting submit realized that the cards were being mailed from the UK. I had selected a dispatch date that would mean international mail would arrive to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Super quick delivery, lovely packaging! Ordered two things which I then realised after ordering would look exact same so hard to differentiate! Emailed and got a same day response before shipping th... See more
Company replied
I bought a pop-up card from Boomf for my friend and it was honestly amazing. The quality was fantastic and the pop-up design was such a fun surprise—it really made the card feel special and memorable.... See more
Company replied
I experienced a small issue with my order and reached out to Boomf for help. The response was excellent, very fast and reassuring. Will, one of their team members, went above and beyond to make sure... See more
Company replied
Company details
Written by the company
We believe in making special occasions that little bit more special. Our journey started with the personalised Marshmallow, aka The Edible Selfie which launched in December 2014. Since then we have launched an exploding card range! The original exploding card, the Boomf Bomb, bursts free from the envelope in a confetti shower and leaves you with a personalised photo cube. Other products include the oh-so-cute Wild Card Collection, the flying Flutter Card and mouth watering Personalised Chocolate. We aim to spread smiles and put the joy back into sending a card. Send more than a card.
Contact info
Unit 1, Meadow Road, Reading, RG1 8LB, Berkshire, United Kingdom
- +44 330 053 2238
- hello@boomf.com
- boomf.com
4.5
Excellent
28K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer service support
I have had a problem with my delivery address and it got sorted out very quickly and efficiently when I emailed the company about it. Therefore the customer service team is a 10/10.
November 28, 2025
Unprompted review
Reply from Boomf
Dear Giuliana,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
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Sent an enquiry regarding delivery…
Sent an enquiry regarding delivery times and they replied instantly and was very helpful.. thanks Will!
November 26, 2025
Unprompted review
Reply from Boomf
Dear Jessica,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
Looking forward for your next purchase.
If you ever need our help - we're here.
Kind regards,
Team Boomf
Cannot fault them
Cannot fault them. I made an error ordering & they refunded immediately
November 23, 2025
Unprompted review
Reply from Boomf
Dear Viv,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
Great customer service
Great customer service, I haven’t received the product yet
November 11, 2025
Unprompted review
Reply from Boomf
hello Minhaz,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
Quick response to queries
I ordered 2 cards and both the outer boxes looked the same. I asked for some help regarding which was which and got a pretty much immediate helpful response. Children loved the cards.
November 8, 2025
Unprompted review
Reply from Boomf
Hello Ali,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
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Help with a parcel sent to the wrong address …
I had a parcel sent to the wrong address contacted the company who was very nice and apologetic and sent me a new one out within no time and no hassle at all
November 6, 2025
Unprompted review
Reply from Boomf
Hi Robert,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
The person who helped me (Will @ Boomf)
The person who helped me (Will @ Boomf) was incredibly helpful and I had an overall perfect experience, from quick replies to easy shipment changes. This person helped so fast and considerately.
November 4, 2025
Unprompted review
Reply from Boomf
Hello,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
Looking forward for your next purchase.
If you ever need our help - we're here.
Kind regards,
Team Boomf
Saved in the nick of time
In July I made an order for my partner, all was well until I received the confirmation details where it stated it was going to be delivered to an incorrect address.
It was only a few days until the occasion so panic was truly on.
I emailed Boomf Customer Service explaining the situation, I got a response within two hours not only acknowledging my issue but confirming they have amended the order and it was to come to the Mrs address.
Couldn’t be happier with the service and I would recommend!
July 18, 2025
Unprompted review
Reply from Boomf
Hi KC,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
Boomf were good and helpful
Boomf were good and helpful. It was Royal Mail that let the side down with delayed delivery. Boomf we chat function was easy and I felt well supported to solve the issue
October 24, 2025
Unprompted review
Reply from Boomf
Hello Jennifer,
Thank you so much for your feedback. We are so sorry to hear that that the order was delayed.
Rest assured that I will feedback our petinent team and Royal Mail as this will help us improve the products and services we are offering.
Again, our most and sincere apologies for the delay and inconvenience caused.
Don't hesitate to reach us out if you need help.
Thank you,
Team Boomf
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Great customer service
Great customer service! Would definitely use Boomf again!
October 21, 2025
Unprompted review
Reply from Boomf
Hello Kerrie,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
Sent my order to wrong address - Boomf sorted it!
I placed an order and hadn't checked the delivery address, and found out I sent it to myself by mistake!
Will from the online chat support team sorted me right out and I was able to re-direct the card to the correct place
October 21, 2025
Unprompted review
Reply from Boomf
Dear Rachael,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
Looking forward for your next purchase.
If you ever need our help - we're here.
Kind regards,
Team Boomf
Quick customer service
Very quick at responding to emails. Did everything they could to help.
October 14, 2025
Unprompted review
Reply from Boomf
Dear Claire,
Thank you so much for taking the time to share this lovely review with us!
Looking forward to seeing you again!
If we can ever help or take your feedback on board - we're here for you, just email hello@boomf.com
Kind regards,
Boomf
Don’t bother with the pop-up box
Don’t bother with the pop-up box, make sure you order way before the day. Paid for faster delivery but still took a week to come, I ordered the pop up 3D card, when opened it didn’t pop up and the corners of the box looked damaged
September 27, 2025
Unprompted review
Reply from Boomf
Hello Maisy,
Thanks for bringing this to our attention. Our apologies for the getting back late.
We are so sorry to hear that the order didnt work as intended - knowing that this order was made for a very special occasion.
Could you please send us an email at hello@boomf.com with your order number.
Rest assured that we will look into this for you.
Thank you,
Team Boomf
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I give 5/5 for the customer support
I give 5/5 for the customer support. My order never arrived at its destination which was disappointing because it was for a 50th birthday. I contacted Boomf and Will responded quickly and arranged to have it resent. He is very efficient, quick to respond and is very friendly. Full marks from me. Have never dealt with such a good customer service.
September 30, 2025
Unprompted review
Reply from Boomf
Dear Debra,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
Looking forward for your next purchase.
If you ever need our help - we're here.
Kind regards,
Team Boomf
This was my first order from Boomf
This was my first order from Boomf. I was a little over zealous in that I was ordering for a birthday in the middle of October and after pressing "submit," I realized that it's still September. Then seconds later, I got an email that said, "you're custom order is complete and ready to ship." I realized it would now get there too early and in a panic (small panic), I emailed their customer support to stop the order from going out. Within minutes I received a lovely, humorous note that my order had been put on a hold and that they would send it out in time for the birthday. I haven't even seen the real product, nor has it been delivered, but Boomf has me forever. And, I've already told a half dozen people the story. Five stars ***** Yay Boomf!
September 29, 2025
Unprompted review
Reply from Boomf
Hello David,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
Very reasonable
Very reasonable in cost and simple to organise. An amazing experience for the recipient of the card!!
September 15, 2025
Unprompted review
Reply from Boomf
Dear Ellie,
Thank you so much for taking the time to share this lovely review with us!
Looking forward to seeing you again!
If we can ever help or take your feedback on board - we're here for you, just email hello@boomf.com
Kind regards,
Boomf
Pleased customer
The whole process from ordering, dispatch and delivery, through to a query that I raised with customer service was all handled professionally
September 22, 2025
Unprompted review
Reply from Boomf
Hello Mark,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
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Amazing!
Easy to order and what made it even better was the customer service I received. They were so incredibly helpful and friendly.
I am a forever customer.
Thank you Boomf!
September 22, 2025
Unprompted review
Reply from Boomf
Dear Emma,
Thank you so much for taking the time to share this lovely review with us! We are so happy that you enjoyed our Customer Service, and that we were able to help.
Looking forward to seeing you again!
If we can ever help or take your feedback on board - we're here for you, just email hello@boomf.com
Kind regards,
Boomf
Arrived damaged, but fab customer service
I ordered a card with the pop out flying butterfly, unfortunately the elastic band had snapped when it arrived. Will at Boomf arranged for a next day delivery replacement at no cost. Outstanding customer service. This is how to keep customers happy
September 18, 2025
Unprompted review
Reply from Boomf
Hello Joanne,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
Will was brilliant
Will was brilliant, I couldn't change the delivery address, possibly my phone. Emailed and Will changed it immediately, no hassle no messing and emailed straight back, I would definitely recommend on the service alone
September 17, 2025
Unprompted review
Reply from Boomf
Hello,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
Looking forward for your next purchase.
If you ever need our help - we're here.
Kind regards,
Team Boomf
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