Boon Brokers Reviews 1,122

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional approach, making the entire process smooth and stress-free. Many people highlight the outstanding customer service, noting the quick response times and efficient handling of inquiries. The overall user experience is frequently described as excellent, with consumers appreciating the clear explanations and guidance provided. However, some customers experienced delays, with one reviewer mentioning a mortgage offer being unreasonably delayed for over a month. A few other people also felt that the initial positive experience deteriorated, leading to a prolonged process and eventual inability to secure a suitable lender.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

Clients share positive opinions on service, consistently highlighting the exceptional support received. Many... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness, knowledge, and... See more

Response time

Customers generally report positive experiences with response times. Many reviewers praise the quick and... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently highlight the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time buyers who really have no knowledge of how this all works. Kathryn has been amazing. Answering all the questions & explaining everything so it makes sense. Kathryn's responses are always... See more

Rated 5 out of 5 stars

This was the second time that Lucinda from Boon Brokers has helped us to Remortgage our property, and once again we couldn't be happier with the guidance we received. Every question we had was an... See more

Rated 5 out of 5 stars

Boon Brokers were recommended to me by a friend, and I can see why! I was lucky enough to be assigned to Lucinda, and from my initial enquiry phonecall onwards (which also happened to be with her), I... See more

Rated 5 out of 5 stars

Lucinda has been fantastic! She’s incredibly helpful, always quick to respond, and explained the whole process clearly. She also kept us updated when the mortgage rates dropped and managed to secure u... See more


Company details

  1. Mortgage Broker
  2. Insurance Broker
  3. Property Investment

Written by the company

Boon Brokers Limited is an independent, mortgage, insurance and equity release brokerage. We offer remote advice and arrangement services to our clients with no client fees attached for mortgages or insurance. Our firm is directly authorised by the FCA. Number: 973757 and offers whole-of-market services. All advice and arrangement can be conducted through telephone, video or e-mail correspondence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Kathryn at Boon Brokers is a gem

We have used Boon Brokers on multiple occasions for a couple of house moves and new mortgage applications, also when it comes to getting a new deal on the mortgage. Kathryn at Boon Brokers is very efficient, knows her stuff and is so quick to help. We wouldn't hesitate in using Boon Brokers again, and wouldn't hesitate in recommending them.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Lucinda at Boon Brokers - Excellent Service

I have found Lucinda at Boon Brokers to be an excellent guide in helping me with my equity release, very helpful, very knowledgeable, great to work with and very quick at responding to emails, phone calls and managing everything to do with organising it.
I strongly recommend anyone thinking about equity release to talk to Lucinda, you won't be disappointed.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from Lee Arbon for dealing with our house insurance, he was fast and efficient and found us a good deal, a lot better than our previous insurance. Highly recommended.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Team, Excellent Service

I cannot thank the Boon Brokers team enough for their help; we have used them since we brought our first house in 2019 and will continue to use them for years to come. Lucinda is always extremely helpful, but this time around she went above and beyond to help us through a remortgage and land split process which without her expertise, guidance and infinite amount of patience we absolutely would not have been able to achieve. We always recommend Boon Brokers and will continue to do so for years to come.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

All round great!

Lee from Boon Brokers was great at helping us finds new home insurance policy that was a great price and covered everything we needed for both contents and business use. Lee was very understanding when I couldn’t make phone calls due to a newborn and managed to help us through email only and it really helped! Thank you.
We love boon brokers for both insurance and mortgage renewals and would highly recommend

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Lucinda was our contact

Lucinda was our contact, she provided promptly with the information needed and answered all queries we had.
Would recommend on the service we have been provided with.

January 21, 2026
Rated 5 out of 5 stars

Great Experience

I've always had great experience dealing with Boon Brokers and my latest experience with Lucinda has been fantastic. She was always quick to respond to emails and helped get a great deal on a remortgage - thank you!

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

From start to finish, Boon Brokers make the daunting task of finding and securing the right mortgage easy, simple to follow, seamless and quick.
Their communication is excellent, they deal with queries quickly and guided me through from my first enquiry to the final mortgage offer. I would highly recommend them.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

10/10 Service

10/10 I've been supported by Kathryn Hailes recently with 2 mortgages and her service has been second to none. Kathryn has always been prompt in responding and updating me on better rates and is just generally a pleasure to work with. I highly recommend her

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Quick and clear

A huge thank you to Boon Brokers.
We are really joyful at every support Kathryn showed us. She was available to give clear and direct help.

Thank you for being professional.

October 22, 2025
Rated 5 out of 5 stars

A pleasant experience

Adam and Gerard were very helpful and responsive, especially when it came to answering all of our questions. I don’t think we could’ve had such a pleasant experience without their expertise.

January 16, 2026
Rated 5 out of 5 stars

Highly recommend to friends and family

I’m not usually one to write reviews, but I felt the great experience I had with Boon Brokers needed to be highlighted. Jacob Marjoram was my mortgage advisor for purchasing my first home, and he honestly made the whole process seamless. He was professional and approachable from start to finish, always looking out for my best interests.

I really appreciated that he was never pushy and was always timely with the mortgage offer, which made a big difference. He also gave clear and comprehensive detail at every stage (both mortgage and insurance), which made decision-making so much easier. Thanks a lot for all the help 😊🙏🏾

I’d definitely recommend Jacob to any family or friends looking for a mortgage advisor!

September 30, 2025
Unprompted review

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