The Boot Repair Company Reviews 

We sent two pairs of Birkenstocks to The Boot Repair Company for repair, and over two months later, we have received nothing back—no sandals, no resolution.

The company confirmed receipt of our items for repair on 5th June and told us there had been an attempted delivery back to us on 28th June. However, no missed delivery note was left, no instructions were provided, and nothing ever arrived. When we followed up, they admitted they could not locate the parcel for us to collect.

Throughout July, we were passed between various members of staff over email. Eventually, even the Managing Director got involved and assured us that the parcel had been found and would be shipped out again on 28th July.

That was the last communication we received. Since then, the company has gone completely silent, no updates, no replies to repeated follow-ups, and still no sign of our sandals.

We are now out of pocket and without our items. Based on our experience we strongly advise others to think twice before sending them anything of value.

Thank you Rachelle for overseeing the service quality for the resoling of my Birkenstock ‘London’ shoes, delighted that they have been resoled excellently, I will be in touch when my next pair need resoling…
Thank you and kind regards.

Excellent job cleaning and refreshing my boots. Very helpful and quick to reply to my enquiry and the work carried out and boots returned within a few days.

Thank you. Rachelle was really helpful in sorting out the problem with sending my order

At first I thought the cost of repairing the soles on my Dubarry boots was too great. How wrong I was. They have been returned to me like brand new boots. The craftsmanship is breathtaking.
I'm so impressed with the company. From start to finish, the customer service was exceptional, and I really don't say that lightly. I was kept up to date throughout the process, postage was free of charge, and my boots were returned to me wrapped in tissue paper, in a solid box, looking completely transformed. Thank you. You'll be my first port of call for any repairs I the future.

Brought back a 34 year old pair of boots from the dead. Absolutely thrilled with the work on my boots, they're very old and precious to me, the craftsmanship is excellent. I can now go back to wearing them whenever I choose, I'm pretty sure they'll outlast me.

I had an old, but still serviceable pair of Dr Martens. The sole badly needed replacing so I sent them to the Dr Martens repairs site, which uses this company for all their repairs.
I got them back within the week. Completely reworked. The uppers were polished, new laces and the sole, welding and stitching were all top notch.
I cannot thank them enough and would definitely recommend - esp as the price is cheaper than even a second hand pair of Docs would be.

Was very impressed with the boot repair company. Communication was great and very helpful. They repaired and rebuilt my wife's Birkenstocks and they now look like new. The service was absalutley faultless. I would use and highly recommend them to anyone.

Excellent work replacing the soles on my Zamberlan boots, despite some confusion as to whether they had been received! Thanks to Rachelle for sorting it out.

Outstanding Service - Prompt pick up -fantastic quality of service - swift return. Army and RAF troops are delighted to utilise this service.

Keep up the good work!

I gave the company a very poor review last week but they have redeemed themselves incredibly well. They contacted me by phone, apologised, uplifted my shoes and repaired and refurbished them to a very high standard. I received them back today and cannot fault the workmanship and service at all. Im more than happy to submit a new and 5 star review.

Sent my beloved DMs to be resoled & very happy with the friendly and efficient service.
It’s great to have a choice of different soles and stitching colour, making my boots feel new.
Here’s to another 15 years… 😊

Honestly the most amazing service. My boots had both been chewed by two very naughty puppies, the heels were just a mess, a quick email, quote, sent off & returned looking like new. Pricing is excellent including postage both ways. Company informs you when they have received them & when they are posting them back. Couldn't ask for a better service. Boots are now well out of reach of the dogs 😀 thankyou so so much

really helpful and quick to respond, got my birkenstocks back before the estimated time

Really great experience, fantastic communication and an excellent service!

MOT

I genuinely thought I'd have to throw away my precious du Barry boots (and they are only 12 years old!) but the wonderful Boot Repair Company came to the rescue! I hope to get another 12 years' use out of them! Thanks to all concerned. They fit even better than before, too!

My shoes came back looking and feeling better than when I brought them new. Great communication, happy every step of the way. Thank You

A relative in the army recommended the Boot Repair Company to me. I have engaged them in the past to repair hiking boots (the communication I had prior with the company was helpful to decide if I could get them repaired). I just recently sent them a favourite pair of Birkenstock shoes where my puppy had chewed the footbed but the leather was still intact. It was cheaper, and more environmentally friendly, to repair rather than buy new. They did such a great repair job! I highly recommend this business.

Tricky lace replacement on Timberland moccasins. Prompt, professional and like new.

Beautifully repaired my Boston Birkenstock in a very timely fashion. Couldn't tell which one the fix was done to. Couldn't recommend highly enough.