Bootsphoto.com Reviews 

17,774
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 1,873 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of the products, including prints, photo books, and canvas prints, often noting their clarity and natural appearance. The ordering process is generally described as easy and efficient, with many appreciating the user-friendly website and creator tools. Reviewers also highlight excellent service, including helpful recovery of old photos and good communication. However, some customers also noted inconsistencies with delivery services, experiencing delays or issues with items arriving later than expected. A few other people also felt that there were occasional problems with order accuracy, such as cropped images, missing items, or minor printing flaws. Some reviewers were not happy with the lack of communication regarding blank film or issues with tracking orders.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the clear, natural, and great quality... See more

Quality

People report positive experiences with quality, with many reviewers praising the excellent quality of prints... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising fast and prompt delivery, often... See more

Service

Customers had positive experiences with service, with many describing it as very good, excellent, and quick,... See more

Order

Users describe ambiguous interactions with order, with many finding the ordering process easy and efficient,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered an aluminium print to withstand steam in the bathroom. The ordering process was easy, the delivery was prompt and we were delighted with the product - and then we noticed the scratch on t... See more

Rated 4 out of 5 stars

Once I'd worked out how to do the albums it was easier and fairly straightforward. When I pressed the button to send it came up with error but not sure what the errors were. Looked ok to me but didn'... See more

Rated 4 out of 5 stars

Easy and efficient to upload and order prints via the website. Good quality prints too. Sadly the efficiency of the photo printing is let down by very slow delivery by Royal Mail. Boots should look in... See more

Rated 4 out of 5 stars

Great service all the way. I'm not tech savvy, so I contacted customer service and he was absolutely brilliant. Advised me step by step how to add my photos online. The book was delivered as... See more



Company details

  1. Photo Printing Service

Written by the company

For all your photo needs Boots Photo has a fantastic product range, great prices and special offers as well as handy delivery methods - you can deliver to home or deliver to your local store for your convenience!

Boots Photo

Written by the company


Contact info

4.1

Great

TrustScore 4 out of 5

18K reviews

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4.1

All reviews

(17,774)

1,721 reviews in the last 12 months

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Rated 1 out of 5 stars

Took my disposable camera to Boots to…

Took my disposable camera to Boots to develop, I assumed it’d be safe - that Boots would send my camera off for me and I could rely on them to get the photos back to me. Sales staff said that they say it takes 2 weeks but usually it’s 4. Went to collect after 2 weeks and was told to come back in another week. Went back after 3 weeks was told to come back in a week. Went back after 5 weeks but was told to come back the following week. I stood my ground and asked for them to be chased up - after they made a phone call it turned out that they lost my camera. The photos on that camera were very important to me and I’ll never get them back.

Never again will I use Boots to develop my photos. I suggest people do their research, unlike me, and send their disposable cameras somewhere reliable.

June 23, 2026
Unprompted review
Rated 3 out of 5 stars

Not as great as expected

I waited a long time for my photo stickers to be printed and delivered (10 days) and when I finally got them I was a bit disappointed. Most of them did not come off the paper very well leaving behind bits of paper which clearly made my experience poor. Not really happy about it. I generally use the machines available in selected stores to print photos and stickers but unfortunately the sticky paper is not always available in stores.

May 26, 2026
Rated 1 out of 5 stars

Do NOT recommend, especially collection from store!

Do NOT recommend, especially collection from store!

Ordered a personalised photo gift and had the choice between more expensive home delivery or cheaper (but still paid-for) collection from a Boots store.

Expected collection from store to be easier, but rather than be collected - it turns out the item was delivered via Amazon to the Boots store, and has been attempted and failed multiple times. I’ve now been told if undeliverable again, it will be returned!

Why do Boots Photo offer collection from a Boots store, but use a separate delivery service that they don’t sign for.

Item is now well overdue and showing as undeliverable again.

Live chat on first occasion simply told me this was the case then disconnected me immediately. Second advisor was unable to resolve or assist.

Very disappointed and would NOT recommend Boots Photo at all!

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

We created a photo book for our…

We created a photo book for our daughter's 30th birthday, with a page (or two) for every year of her life to date.
We were very happy with the end result, and she was delighted.
We took note of the reviews that mentioned delayed (Royal Mail) postal delivery for their orders, so had the book delivered to our local branch of Boots. It arrived well in time for her birthday.

June 9, 2026
Unprompted review

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