Bootsthechemist Reviews 388

Bought a Dyson hairdryer online (£299.99) which was faulty. Returned it in store today and was given no receipt to confirm the return nor an email to confirm the refund. I raised a complaint with the store manager who tried to make enquiries with customer services. All in all I waited 30 minutes with nothing resolved. They have the hair dryer. I have their word that a refund will be processed. I doubt very much that this complies with the most basic consumer rights or trading practices.

I then wasted a further 10 minutes on the phone trying to sort it out. Sadly the same woeful experience. Shameful. Where is the refund I am entitled to?

Appalling and terrible response to a complaint I have written to Head Office regarding customer service I received at Buckstone.I am disabled with severe depression and am considering court action regarding my treatment and lies regarding their treatment of me.Avoid if you can at all costs.

WORST'GIFT' 2021 FROM BOOTS THE CHEMIST-

was a flatpack black box with Boots logo-that WAS the gift!!!! Nothing else!!!!

I had to spend £40 on Number 7 products to receive this 'gift'.

Naturally I thought there would be goodies to go in this box-I checked with customer service-no,that WAS the ''gift''-a flatpack box with logo.

I think that speaks volumes how Boots values their customers.

Do people realise there's been a massive recall on supplements and vitamins due to high levels of toxicity.
Unable to get any help from my local store when I bought them from. Hours ringing customer services to get help can't even get a person to speak to, just poor quality music. Food standards Ireland UK are not linking up with food standards England UK Brought the supplements in England but they come from Ireland ! Websites have different information !

Dreadful customer service, I have been waiting for a refund for over 35 days. It’s seems impossible to speak to anyone in customer complaints or customer services. I will never use Boots on line again or visit their stores

Failure to deliver prescription on time. Don’t seem bothered.
Never answer their phone.

COVID home test : AVOID. I am so angry. Day 2 test kit sent out 8 days after I order. Arrived and the barcode doesn’t work on results portal. It’s absolutely rubbish and they NEVER answer the phone or reply to DM’s or emails. Boots… you have lost a loyal customer and I am sure I am not alone by the look of all the other reviews about this. Massive own goal and the marketing team must be furious all the hard work on cheerful Christmas ads has been ruined by shockingly bad service from a supposed trusted brand. Fix this or reputation will be tarnished, test by test!!!

As advised by the government my father went to boots to seek advise and medication on a cold sore or shingles. He was told to go see his gp but it's like trying to find a 🦄 unicorn to see one of those mythical creatures. Abismal service

I put a review for neutrogena on boots website because it burnt my skin,review was not rude just said I had a bad reaction like other people had published on the website. My review was not published there explanation was it didnt meet there guidelines.

Boots Queens Park, Billericay
They are rude to customers, they close at lunchtime before the stated time. Don’t waste your time. Go elsewhere

I made a complaint over a number of avoidable mistakes made by a chemist at the Northam dispensary. To my surprise it was responded to within days. The complaints manager, Jenny was initially very understanding and would look into my complaint and get back to me. A month later and another deliberate mistake on the chemists behalf I gave her a call. This time not so understanding, closed ranks and blamed herself for the latest episode desperately trying to let the offending apothecary off the hook inciting me as the cause of the latest episode.and that was it.

Ordered in store Covid Antigen test £30. The web experience takes you through the process of registering all passengers on a Recov-co-19 site and taking credit card payment details. Then you get the email asking you to "book an appointment at your nearest store" (they give you 3 to choose from). Then you discover there are no available appointments in weeks. There is no cancellation button. No-one answers the phone.

Collected prescription from Boots Hingham, about 6 others waiting, 3 staff behind dispensing counter, 1 on shop floor. No management of roles, vocal over not having had their breaks. Took 30mins, no comms given at the beginning about length of wait. When I apologised for having to ask how much longer it would take, the pharmacist laughed as if it was hilarious. 1 staff member then went for her vape outside, the other mentioned she was still owed a break.
Customer service poor, staff rude, badly managed store.

This is a company that has truly got too big for its boots. They are unrelable, inefficient, and think they are beyond accountable. They seem to have a monopoly on the covid test situation too, which is another nightmare to negotiate with them. Avoid if you can, and hopefully another company will replace them in popularity soon.

Boots Romford staff are brilliant. I was served by Lynne today and another Perfume Lady could not have been more friendly and helpful.
We shared a laugh and I told them it was nearly my 65th birthday. I asked them if my handbag sized J’Adore was refillable. They tried it for me and completely refilled it! So I bought the 100ml J’Adore £10 cheaper.
Thank you Boots. Thank you lovely ladies, you made my day!

Always like to visit Boots once in a while. Usually get what I need. Pity that personal service isn’t available any longer.

Had an in person PCR test yesterday at Boots at Broughton Retail Park - straightforward and very professional. Result received by email this morning - fantastic service.

We returned from Madeira on Monday and have had a nightmare booking a lateral flow test from Boots There was nowhere available within a 50 mile radius from where I live, so I travelled down to my partners. We were then unable to book an appointment until after the two days and it was still some distance from my partners. Eventually my partner had no choice but to purchase 4 PCR tests from Boots in Bromley, as they didn't email the booking reference for the first two. It is impossible to ring through to anybody at store and the opticians department were really unhelpful. It is also impossible to get through to their customer services. Most stressful experience! Please do not use them!

I saw an ad for £10 Tuesday. Ordered some eye cream. Seemed like a good cream. So that was 7 weeks ago. I’ve emailed them twice in the last few days with no response. Customer service is shocking!

Boots Cannon Park Canley Coventry. Rude arrogant shop assistant refused to get an item for me. Supported by an equally rude "manager" who was deliberately obstructive and unhelpful

I only went to get something for my wife and wanted help. Clearly too much to ask of these arrogant, self opinionated shop assistants