BORA Reviews 1,658

TrustScore 4 out of 5

4.2

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Rated 3 out of 5 stars

Our original BORA oven failed from day one, and the repair attempt also failed. Communication during the process was slow and frustrating, and it took longer than it should have to reach a resolution... See more

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Rated 5 out of 5 stars

Absolutely LOVE our Bora Hob. We have a large open plan kitchen and didn’t what a large overhead extractor ruining the aesthetic… the BORA is super slimline and looks fab in our island. The extractor... See more

Rated 5 out of 5 stars

I have just bought the Bora warming drawer, it is so much better than previous ones I have owned (Miele, Gaggenau and Neff). The size is soooo great, deep serving dishes, 6 + dinner plates…so much mo... See more

Rated 5 out of 5 stars

We live in an 18th century cottage with low beamed ceilings with no room for ceiling mounted extractors. We selected Bora Classic 2.0 with a Bora Tepan s/steel grill and a Bora Classic Induction Coo... See more

Company details

  1. Appliance Parts Supplier
  2. Appliance Store

Written by the company

BORA - MORE THAN COOKING. We are revolutionising the kitchen as a living space. With extraordinary products for extraordinary experiences. BORA develops innovative premium built-in kitchen appliances to transform the kitchen from a functional place into a true living space. All products feature innovative technology combined with exceptional design. We empower people with our products and services to achieve better cooking results and experience the extraordinary, while creating a space for shared enjoyment.


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4.2

Great

TrustScore 4 out of 5

2K reviews

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No history of asking for reviews

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Replied to 94% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great cooking experience

Very relaxing and comfortable to prepare my food on the Bora. The extraction also works very well and makes less noise than a normal extractor hood.

May 22, 2023
Unprompted review
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Rated 4 out of 5 stars

Don’t drop your salt on the cooktop!

It’s a great cooktop with many functionality, albeit not obvious without reading the instruction manual.

However, I couldn’t put my hand on heart and give it five stars and as the induction cooktop was just so easy to scratch!! I must have diamond dust floating around at home. We had a bit scratch on the cooktop the first time we used it, now, we are in new house and cook very gentle, so having a scratch on first use was a total surprise to us. We advised BORA of this issue and they basically told me that even though it’s as tough as diamond, condiments can still scratch it…? And they also blamed it on our pans and pots, which we’ve used for more than 10 years at the old house and the cooktop basically looked brand new with far less scratches than BORA after a month of use.

If you don’t like scratches, you’d best to stay away from their cooktop.

May 20, 2023
Unprompted review
Rated 4 out of 5 stars

Great product.

Great product which i have seen with friends of ours.
We always wanted one on our new kitchen and now we have one. It looks so easy and even my wife gotit right away.

April 28, 2023
Unprompted review
Rated 5 out of 5 stars

More than satisfied.

Although our Bora was installed recently, it does (so far) exactly what we expected in the first place. Easy to handle and easy to clean. Above that, its beautiful design fits perfectly in our kitchen. Happy with our Bora

May 18, 2023
Unprompted review
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Rated 5 out of 5 stars

The best kitchen appliance bar none!

Since having our Bora hob fitted it has transformed our kitchen. The ease of cooking and cleaning this appliance makes it all worthwhile. The extractor is fantastic and all of the controls are so simple to use. I have not stopped recommending this to people since having it fitted.

August 1, 2022
Unprompted review
Rated 5 out of 5 stars

Awesome product with market leading quality

Awesome product! Quality is superb with best looks compared to all other brands.

Professional 3.0 Tepan and Induction hob work like magic.

Only bad thing I can think of is that installation of our new kitchen came too early and didn't get the opportunity to get the new Bora Oven.

March 28, 2023
Unprompted review
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Rated 4 out of 5 stars

Good investment.

Good: performance, suction, handling
To be improved: noise suction, indication cooking zones

Tip: due to reduction energy a DC motor was preferred. However, only AC motors available.

May 16, 2023
Unprompted review
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Rated 1 out of 5 stars

We regret Bora big time

We so much regret we have chosen Bora. A product that is extremely user unfriendly and limitlessly annoying that it switched to ‘child protect’ for no reason and at times impossible to get out of that mode. This has been designed by a tech nerd iso a designer. I wish I could replace it all. Never again!

May 13, 2023
Unprompted review
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Reply from BORA

We are sorry to read that you have a specific situation at home with your BORA system. We are sure we can help you with that and explain how to handle the system for a great experience. At the moment we have no request of yours in the customer service. We would be happy to help you create a fantastic cooking experience again. Please reach out to us. You can reach us by phone at 00800 7890 0987 Monday to Thursday from 08.00-18.00H and on Fridays until 17.00H or via mail at info@bora.com.

Rated 1 out of 5 stars

Bora hob awful after support

We had the Bora Pure hob installed and immediately it was making a high pitched noise. It took Bora 10 days to agree to an engineer coming out to look at it. They kept insisting the problem was with the pans we were using. The shop we purchased it from had been to look at it and agreed it wasn't the pans. It then took 4 weeks for an engineer to visit. Within 1 minute he said there were several problems with the hob and replaced every part other than the glass top. I have to say the engineer form JEZ was excellent. This is a pitiful customer service from Bora, I expect much better after paying so much for the hob. I really couldn't recommend buying a Bora hob with such poor customer service.

May 12, 2023
Unprompted review
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Reply from BORA

Dear Mrs. Nation,
thanks for reaching out to us via Trustpilot. We are very sorry to read that your view of point is like that. We just had a look on your case and as the contact was hold with your kitchen studio, our BORA partner, we can understand that it feels like a long time until the service finally came to you. In our documents we can see that the service call to JEZ was made within two days. In the first place we are happy that your situation at home is solved now and your BORA system is working fine again and you can have a great cooking experience with your BORA X PURE. We are very sorry that the service in your case was unfortunate for you. Our claim is to provide you, the customer, with fast support. We can assure you that our customer support team gives their all everyday to find solutions.

Rated 1 out of 5 stars

Being an Architect and always striving…

Being an Architect and always striving for the next cool product, I have tried to implement the new Bora Pro 3 and XBO-Oven in an high class object for the first time.

What should I say - I should have sticked with Miele like all the years before. This must be the worst company in kitchen devices known to men.
The devices are somewhat awkward to use, the user experience and user interfaces are politely said - complicated and not suitable for professional use (what PRO makes you assume). You cannot even make the smallest things work out for good (eg. time sounds to be louder than the jet engine of an air blower that is built in). Even the customer service is massively overburdened with simple questions as well as the people in the flagship store, which forward you to Youtube-Videos during a live presentation of their own products!
But if that isn't enough, get the XBO - the new oven perfection for roughly 7000 EUR.
The first device I got leaked that massively during its 4 hour cleaning process (4 hours!!), that it had to be replaced, which took some weeks due to delivery problems.
The second device came broken straight from the factory, so they left me without any oven so far, as the old one (which at least could make something warm) was already gone before they checked the new one.
So I need a third device, delivery date unknown and have to live with a half completed kitchen for now.

That said - the people from the service team are very polite, but they seem pretty unhappy with their company as well and thus all this doesn't shine any good light on BORA.

So my recommendation if you want any high profile kitchen appliances - stick with the known ones like Miele. The same price (or even cheaper) and way, WAY better quality and usability.

One last thing that is symptomatic for BORA - there isn't even an APP for the new XBO-System. They said it would come in 6-7 months from now, but who is starting a new super shiny product line with a real tablet computer in it and doesn't even offer an APP in 2023? They don't even get their own QR-Codes in the UI correctly (eg. recipes), maybe an APP is too hard to complete then. It is really sad....

April 17, 2023
Unprompted review
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Reply from BORA

Dear Mr Eilers,
We are sorry to hear that you are not satisfied with your BORA appliances. We would have been happy to create a high-quality and unique cooking experience for you in your kitchen as well. We always strive to fully implement our demands at every level. In the case of the app, we also want to make sure that it is advanced and modern for the users, this includes many testings and development steps. We therefore ask for a little patience.
We hope that we can still change your mind and give our service and appliances another chance.
Please do not hesitate to contact our customer service for any questions you may have.

Kind regards,

the BORA Community Team

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Rated 5 out of 5 stars

Absolutely LOVE our Bora Hob

Absolutely LOVE our Bora Hob. We have a large open plan kitchen and didn’t what a large overhead extractor ruining the aesthetic… the BORA is super slimline and looks fab in our island. The extractor is very good and removes smells even in a big room. Would def buy another one is we moved home, they are an investment but worth every penny.

March 3, 2022
Unprompted review
Rated 2 out of 5 stars

Beware of smaller pots

We bought a Bora X Pure as it was highly recommended by our interior designer, but unfortunately we were quite disappointed by this product. Don't get me wrong, the hob generally works fine, but not nearly well enough for something in this price range.

The controls are good enough if you haven't tried Neff before, but they are just not as responsive as the twistpad knob, and feel lower quality (e.g. annoying electronic BEEP when you turn the hob on/off, vs pleasant chimes on the Neff), and they scream bloody murder if you just happen to leave something on them for a few seconds.

What really put us off this hob is that it claims to support pots from 12cm in diameter, but this is simply untrue. We bought high-quality 12, 14 and 16 cm pots from multiple retailers and most of them just fail to be recognized by the hob. One sort of workaround is placing two of them close enough to be "felt" by the hob, once that happens cooking can continue with a single pot (until the power setting is changed, that is). Note that all these pots have the "induction" area on their base measuring 12cm or more as Bora claims to support. If you want to use the hob for a hot chocolate or tea you'll have to try your luck several times to find a pot that actually works with this hob.

We contacted Bora support and while helpful they said that this is how the hob was designed, and even if they replaced it the new one would have exactly the same problem. We had Neff flexinduction hobs for many years and this had never been a problem before, even with far smaller pots.

On the bright side, the extractor fan that we barely use is powerful and does a good job at removing fumes and smells.

I honestly wished we hadn't listened to the advice from the interior designer, and we will most likely sell this hob and just buy a Neff instead (losing 1000s of euros in the process)

December 22, 2022
Unprompted review
Rated 5 out of 5 stars

Love our Bora hob

Love our Bora hob, the extraction is amazing and using the Flexi cooking zones makes it very easy to cook multiple dishes at the same time.

December 8, 2022
Unprompted review

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