BorrowMyDoggy Reviews 

Reply from BorrowMyDoggy

Feb 9, 2026

Thank you so much for sharing this lovely review. We’re thrilled to hear you found BorrowMyDoggy easy to navigate and that Snowy enjoyed meeting his new friend. Those first get-to-know-you moments are always so special. It sounds like a wonderful couple of hours for both of them.

Thanks again for being part of the BorrowMyDoggy community and for helping create such positive experiences.

Best woofs,
The BorrowMyDoggy Team

Reply from BorrowMyDoggy

Feb 9, 2026

Thank you so much for taking the time to share this lovely review, we’re thrilled to hear you’re enjoying your experience so far.

It’s great to know you found the platform easy to navigate and that you’ve already made your first connection and are out walking your new pooch. Flexibility is such an important part of making BorrowMyDoggy work for everyone. A true win-win (or woof-woof!) for dogs, owners, and borrowers alike. Thanks for being part of our community.

Best woofs,
The BorrowMyDoggy Team

Reply from BorrowMyDoggy

Feb 6, 2026

Hi Jacky,

Thanks so much for taking the time to share your experience with us and we're so happy to hear you've found some lovely borrowers to match with via the site :)

It's lovely to know that the matches you've made have made a difference to yourself and your borrowers lives - thanks for helping us share the love of dogs!

Best woofs,
The BorrowMyDoggy team

Reply from BorrowMyDoggy

Feb 6, 2026

Hi KK,

Thanks so much for taking the time to give us some feedback on the site. Knowing it's easy to navigate for our members is super impawtent to us.

We're so happy to hear you've made your first match - do let us know if you need any assistance along the way and thanks for helping us share the love of dogs!

Best woofs,
The BorrowMyDoggy team

Reply from BorrowMyDoggy

Feb 9, 2026

Thanks for taking the time to leave us a review, and we’re really sorry to hear this has been your experience. We completely understand how frustrating it must feel to be part of BorrowMyDoggy for so long without finding a reliable match, that’s certainly not the journey we’d want for you.

Matching can sometimes take time as it depends on things like availability, location, preferences, and how active members are in your area. We’d love the chance to look into your account with you, review your profile and settings, and see if there’s anything we can do to improve your chances of finding the right match . Please reach out to our support team with your account details so we can help more directly.

Thanks again for your honesty and feedback.

The BorrowMyDoggy Team

Reply from BorrowMyDoggy

Feb 2, 2026

Hi Sarah Gladstone,

Thanks for taking the time to leave us a review.

We’re thrilled to hear that you’ve had such a fantastic experience, looked after some wonderful dogs, and even made lifelong friends along the way.

That sense of connection, between people and pups, is exactly what BorrowMyDoggy is all about.

Thanks for the recommendation too, it really means a lot to us and helps our community continue to grow into one big happy pack.

Best woofs,
The BorrowMyDoggy Team

Reply from BorrowMyDoggy

Feb 2, 2026

Hi Alexa Storey,

Thanks for taking the time to leave us a review.

We’re so sorry to hear about the loss of your dog’s sister, but we’re incredibly glad that BorrowMyDoggy could be there for both of you during such a difficult transition.

It’s heart-warming to hear how having long-term borrowers has helped your dog feel happy, loved, and far less alone and it sounds like she’s absolutely right in her conclusion that everyone loves her!

Seven years as a member is amazing, and we’re so grateful for your trust and for being such a big part of our community. You’re absolutely right too, sometimes it takes a bit of perseverance, but when the right matches come along, it can truly be life-changing.

Thank you again for your kind words, and please give your very special girl a big cuddle from us!

Best woofs,
The BorrowMyDoggy Team

Reply from BorrowMyDoggy

Jan 30, 2026

Hi Melanie,

Thanks for taking the time to leave us a review.

We really do appreciate the honest feedback.

We completely understand that paying the full £48.99 upfront can feel like a big commitment. The membership includes a full year of access and covers safety features like third-party insurance and 24/7 vetline support, but we know flexibility is important and your feedback around monthly payments is noted and appreciated.

We’d also love to reassure you that our 30-day money-back guarantee is absolutely available to all members, as long as no contact details have been exchanged, and the insurance or vetline haven’t been used, you’re fully eligible for a refund.

And whether you're a free or premium member, we encourage everyone to get in touch with us as soon as they need support, even if it’s on day one.

Our friendly Help Team is always happy to review matches in your local area, offer tips to improve your profile, and even reach out to members on your behalf to help get things moving.

Thank you again for your feedback, it really helps us improve the experience for all our members.

Best woofs,
The BorrowMyDoggy Team

Reply from BorrowMyDoggy

Jan 27, 2026

Hi Alison M M,

Thanks for taking the time to leave us a review.

It’s wonderful to hear you’ve connected with Ted and built such a strong friendship with his whole family, that’s what we love to hear!

BorrowMyDoggy is all about creating meaningful bonds, not just between people and pups, but also within local communities.

We're also really glad you mentioned the insurance, every premium borrower on our platform is covered with our insurance and 24/7 vet line, giving peace of mind to both owners and borrowers while they enjoy those special moments together.

Thanks again for sharing your experience, we’re so happy to have you as part of the pack.

Best woofs,
The BorrowMyDoggy Team

Reply from BorrowMyDoggy

Jan 27, 2026

Hi suzie williams,

Thanks for taking the time to leave us a review.

We’re so happy to hear that you’ve connected with a lovely young couple who’ve taken Louie on some wonderful long walks. It’s such a joy when matches work out so beautifully! Stories like yours are exactly why BorrowMyDoggy exists, to help dog owners find trusted, local people who genuinely love spending time with dogs, all while enriching lives on both ends of the lead.

It sounds like Louie’s made some fantastic new friends, and we’re thrilled he’s getting the exercise, companionship and extra tail wags he could possibly want.

Thank you for being part of our caring community, it’s your trust that helps make these special connections paw-sible.

Best woofs,
The BorrowMyDoggy Team

Reply from BorrowMyDoggy

Jan 23, 2026

Hey Nat,

Thanks for taking the time to leave us a review.

We have loved hearing about your BorrowMyDoggy journey and what a heartwarming read! 💚

It’s wonderful to hear how you’ve gone from first joining during furlough to now having regular time with not one, but two amazing pups! Your golden retriever and German Shepherd sound like a dream duo, and we’re so glad BorrowMyDoggy could help make those connections possible.

We really appreciate your thoughtful advice for new borrowers, too. Being an active premium member does help owners feel more confident when reaching out, so it’s a pawsome tip!

We’re tail-waggingly happy that the community has brought such positive energy into your life. Thank you for helping dogs and owners alike, it’s truly what our community is all about.

Best woofs,
The BorrowMyDoggy Team

Reply from BorrowMyDoggy

Jan 22, 2026

Hi Jill Garnett,

Thanks for taking the time to leave us a review.

We’re so pleased to hear that BorrowMyDoggy helped you find a great match and made it easy to connect with someone who needed a helping paw.

It’s wonderful to know that you’ve found value in the Premium membership too, the added peace of mind from third-party and vet insurance is something we know means a lot to many of our members, and we're glad it's given you confidence in your borrowing experience

Your kind recommendation means the world to us, and we’re so happy to have you as part of our caring community, bringing people and pups together in such a special way!

Best woofs,
The BorrowMyDoggy Team

Reply from BorrowMyDoggy

Jan 22, 2026

Hi Ms Grimes,

Thanks for taking the time to leave us a review.

We’re absolutely thrilled to have had you in the BorrowMyDoggy community for nearly 5 years

Your thoughtful approach of committing to one dog at a time and finding a rhythm that suits everyone really captures the heart of what we’re all about, building trust and creating lasting, tail-wagging connections

We’re so glad you’ve had such a lovely journey with us, and thank you for being a part of what makes our community so special!

Best woofs
The BorrowMyDoggy Team

Reply from BorrowMyDoggy

Jan 22, 2026

Hi Scott Christie,

Thanks for taking the time to leave us a review.

We’re really sorry to hear it’s been a disappointing one so far.

It’s understandably frustrating when plans fall through or when a promising connection doesn’t continue. While most members have fantastic experiences, we know things don’t always go to plan, and that can be really disheartening.

We’re here to help turn things around. Sometimes a little extra help with search filters or message tips can make all the difference.

We’ve sent a request via Trustpilot for your account details with us so we can support you directly, hope to hear from you soon.

Best woofs,
The BorrowMyDoggy Team

Reply from BorrowMyDoggy

Jan 20, 2026

Hi Maggie Claxton,

Thanks for taking the time to leave us a review.

We're so pleased to hear that you and Gemma had the chance to spend some quality time together before Maisie’s stay. Those early meet-ups are such a great way for everyone, to get to know each other and feel comfortable and prepared.

It’s lovely to hear how thoughtful Gemma was, and that you received updates and photos along the way.

It really sounds like Maisie was in caring hands, and we’re so happy BorrowMyDoggy helped make that connection happen.

We hope you all continue to make many more pawsome memories together.

Best woofs,
The BorrowMyDoggy Team

Reply from BorrowMyDoggy

Jan 19, 2026

Hi Wendy Shirley,

Thanks for taking the time to leave us a review.

We’re so pleased to hear you’ve found BorrowMyDoggy easy to use and full of great people that suit your needs. That’s exactly what we aim for, and it’s lovely to hear the idea is working well for you.

It’s free to sign up as a borrower or an owner, which means you can explore who’s nearby and see if the community feels like a good fit before making any decisions. We always want members to feel confident, informed, and happy every step of the way

Thanks again for being part of the pack!

Best woofs,
The BorrowMyDoggy Team

Reply from BorrowMyDoggy

Jan 19, 2026

Hi Olga Mezovari,

Thanks for taking the time to leave us a review.

I’m really sorry your experience didn’t meet expectations, we completely understand how disappointing that must feel.

We’ve had a look and can see you reached out to a mix of Premium and Basic borrowers. One Premium member replied to let you know they weren’t available on the dates you’d mentioned but were happy to stay in touch for future care.

We can see you currently have over 200 Premium borrowers within 5 miles of your area. Activity can vary from person to person, but it’s worth mentioning that the age of someone’s profile doesn’t always reflect how active they are. Since memberships last a full year, many members keep theirs going for the safety features, or return when their circumstances change. You can sort your search list to most active users though, or last updated.

Our community is all about building long-term relationships between owners and our volunteer borrowers, we always recommend giving plenty of time to get to know each other. Most members start with group walks, then solo walks, and eventually trial sleepovers before any holiday plans, just to make sure everyone’s comfortable and happy.

We also make members aware during sign-up that our memberships renew annually. We’re really sorry if that wasn’t clear at the time. Your renewal date and cost can be seen in your account settings at any point, and you can end your renewal anytime. Our team is always happy to do that for you too if needed.

I’m also really sorry if the email we sent felt off in tone, that truly wasn’t the intention. We always want to help, and part of that is sharing tips, offering surveys, and having a help team here for support. I can see one of the team sent a reply with advice to support you, and we’ve followed up again directly in case there’s anything more we can do.

Thanks again for your feedback, and we are really sorry. It helps us improve, and we do hope you’ll reach out if there’s ever anything else we can support you with.

Best woofs,
The BorrowMyDoggy Team

Reply from BorrowMyDoggy

Jan 19, 2026

Hi Louise Smith,

Thanks for taking the time to leave us a review.

We’re really sorry to hear that your experience didn’t meet your expectations. BorrowMyDoggy was created to help build trusted, local connections between dog owners and dog borrowers, offering a more personal, flexible alternative to traditional care like paid dog walkers or kennels

Anyone can join for free and take a look at the community near them, so you can see if there are matches that suit your availability and preferences before choosing whether to upgrade. If you do decide to become a verified premium member, you'll get access to features like accident and third-party liability insurance, member messaging, and our 24/7 vet line, which many of our members, both owners and borrowers, have found incredibly helpful in taking the right steps when it comes to a dog's health. It’s a great addition to the dedicated care that in-person vets provide, offering immediate expert reassurance and guidance whenever it’s needed.

Our insurance policy is readily available in our Help Centre, so anyone can review what's covered before even creating an account. For added peace of mind, we offer a 30-day refund policy when starting out, and a 14-day refund option for any accidental or unused renewals.

Memberships renew annually to help avoid breaks in cover, which many members rely on. That said, auto-renewal can be turned off at any time through your account settings, or simply by contacting our friendly help team who are always happy to assist.

Unlike general social media groups, all premium members, both owners and borrowers, complete safety checks to help keep our community trusted and safe for everyone involved, including the dogs.

As a small team, we only make a limited number of outbound calls, most of which are scheduled or follow-up requests. We’re always here to support, not to overwhelm

Thanks again for your feedback. We’re always working to improve, and we truly wish you the very best.

Best woofs
The BorrowMyDoggy Team

Reply from BorrowMyDoggy

Jan 19, 2026

Hi Lydia,

Thanks for taking the time to leave us a review.

We're so glad to hear BorrowMyDoggy has helped you feel more at home and brought a waggy boost to your daily routine. It’s amazing what a difference a dog walk and a friendly chat with an owner can make, especially after moving to a new area.

It’s lovely to know the app has been a good companion too! Whether you're using it on Android, Apple, or logging in via our website, we’ve designed it to make connecting with nearby dogs and owners as easy and joyful as possible, whenever and wherever works for you.

Thank you for being a part of what makes our community so special.

Best woofs,
The BorrowMyDoggy Team

Reply from BorrowMyDoggy

Jan 19, 2026

Hi Carolyn Copping,

Thanks for taking the time to leave us a review.

We absolutely loved your description, a dating app for dogs is such a pawsome way to put it! We’re so glad to hear that BorrowMyDoggy has brought joy and companionship to your pup, especially during a time that’s brought extra challenges.

It’s wonderful to know that your dog has made new friends and had exciting adventures, that’s exactly what we hope for in every match. And we’re really touched to hear it’s helped ease the load for you too. Our aim is always to create a win-win (or woof-woof!) for both owners and borrowers, and your experience captures that beautifully.

If you would like any support, please don't hesitate to get in touch with us.

Best woofs,
The BorrowMyDoggy Team