It's very easy to use and charge. I've seen a slight improvement around my eyes, although to be fair, I'm 67 and had really bad under-eye bags. There's been a significant improvement with my neck, th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been dealing with under eye dark circles for half my lifetime. I am very anxious to see how much improvement can come with this product. It came highly recommended from a nurse practitioner who... See more
Company replied
Fast deliveryand great customer service. I have been using my Revital eyes for 3 weeks now and have noticed a big reduction with the dark circles under my eyes and they don't look as tired as they did... See more
Company replied
Well it's a great product however I need to contact them and get a new pair of glasses the left side doesn't work. Don't get me wrong that can happen to anyone and I'm sure when I contact them tomo... See more
Company replied
Company details
Written by the company
Botanique Paris is an innovative beauty technology company specializing in at-home skincare. Our award winning device, RevitalEyes™ combines advanced light therapy with microcurrent technology. Founded with a mission to make professional-grade skincare treatments accessible and affordable, we've served over 300,000 customers worldwide through our direct-to-consumer platform at http://botaniqueparis.com/ and previously http://shopbotaniqueparis.com/. We’re currently running our ⚽ WORLD CUP SALE as part of our seasonal promotion ❤️
Contact info
Los Angeles, United States
- support@botaniqueparis.co
- botaniqueparis.com
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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I purchased an item from Botanique…
I purchased an item from Botanique Paris and unfortunately it was faulty. I contacted the support team and they tried to help get it working again. They were very speedy at replying to my messages, very helpful and solved my issue completely. I was really pleased because not all online businesses are so easy to deal with
July 2, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience! We’re sorry to hear that your item was faulty, but we’re glad our support team was able to respond quickly, troubleshoot the issue, and help resolve it completely. We truly appreciate your patience and kind words, and we’re happy we could make the process easy for you.
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Extremely efficient customer service
Cath was extremely efficient in terms of responding quickly to my emails as well as professionally. I had received a defective product and after following her detailed instructions, I was able to request a replacement. It was simple and easy and I appreciated that my request was taken seriously and handled right away.
July 2, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience! We’re sorry to hear that you received a defective product, but we’re glad Cath was able to respond quickly, provide clear instructions, and help make the replacement process simple and easy. We truly appreciate your patience and are happy your concern was handled right away.
I definitely see a difference since…
I definitely see a difference since I’ve been using the product for a month now
July 2, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your feedback! We’re happy to hear that you’re seeing a difference after using the product for a month. We truly appreciate your support.
When I had to cancel the vendor was…
When I had to cancel the vendor was prompt and kind.
July 2, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience! We’re glad to hear that your cancellation request was handled promptly and kindly. We truly appreciate your feedback.
Super service fantastic delivery and…
Super service fantastic delivery and great product
July 2, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for your feedback! We’re happy to hear that you had a great experience with our service, delivery, and product. We truly appreciate your support.
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This is an expensive product and made…
This is an expensive product and made no difference whatsoever to the bags under my eyes, despite using for 3 months. The returns Policy is purposely very complex and long winded. I am totally dissatisfied with this product and definitely would advise anyone not to purchase.
July 2, 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your feedback. We’re sorry to hear that you did not see the results you were hoping for after using the product and that you feel dissatisfied with your experience.
Our return process is in place so our team can review results-based concerns fairly and confirm the product was used consistently and correctly before determining the next steps. We understand this can feel frustrating, especially when expectations were not met, and we’re sorry if the process felt difficult.
We’d be happy to review your case again and see what options may be available. Please contact our support team with your order details so we can assist you further.
It’s been great so far
It’s been great so far! I’ve just received it and have been using it a few times.
July 1, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your feedback! We’re happy to hear that your experience has been great so far and that you’ve started using the product. We truly appreciate your support and hope you continue to enjoy it.
Great customer service
My red light mask malfunctioned after about eight months. I asked customer service whether I could get a replacement part and, after I sent them a video of the device, they replaced the whole product for free.
June 10, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience! We’re sorry to hear that your red light mask malfunctioned, but we’re glad our customer service team was able to review the video and arrange a free replacement for you. We truly appreciate your patience and support.
I hated the crepe skin under my eyes
I hated the crepe skin under my eyes. Now I can barely see any wrinkles
June 30, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience! We’re happy to hear that you’re seeing such a noticeable improvement in the look of the skin under your eyes. We truly appreciate your support and are glad the product has been working well for you.
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Innovative solutions
I consider this a top tier innovative product, Botox is not even necessary anymore! The targeted solutions with peptides, caffeine; among others, are so innovative.
June 30, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your feedback! We’re happy to hear that you appreciate the innovation behind our products and the targeted ingredients like peptides and caffeine. We truly value your support and are glad you’re enjoying your Botanique Paris experience.
I started use it and works great for me
June 26, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for your feedback! We’re happy to hear that you’ve started using the product and that it’s working great for you. We truly appreciate your support.
Reply from Botanique Paris
Thank you so much for your feedback! We’re happy to hear that you felt listened to by our support team. We truly appreciate your support.
Amazing product eyes feel less puffy…
Amazing product eyes feel less puffy after every session
June 30, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for your feedback! We’re happy to hear that you’re enjoying the product and that your eyes feel less puffy after each session. We truly appreciate your support.
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I’ve been on the fence about it…
I’ve been on the fence about it initially. However, with all of the good reviews I decided to give it a try. I just opened it today but I we’ll give an update soon. Sidenote: customer service is top tier!
June 29, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for giving us a try! We’re happy to hear that our reviews helped you feel confident in your decision, and we’re excited for you to start using the product. We also truly appreciate your kind words about our customer service team and look forward to hearing your update soon.
They responded very promptly and…
They responded very promptly and offered some great suggestions as to how to solve my issue. The suggestions worked. I am very satisfied
June 29, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience! We’re happy to hear that our team responded promptly and provided helpful suggestions that resolved your issue. We truly appreciate your kind words and are glad you’re satisfied with the support you received.
I have been using the Botanique Paris…
I have been using the Botanique Paris LED device for several months and have been consistently impressed by the visible improvements it has brought. A few weeks ago, I encountered some technical issues with the device, so I reached out to the support team for assistance. I was especially grateful for the advice and guidance, particularly from Cath on the team, who was incredibly helpful and efficiently resolved my problem. I highly recommend this product and the company behind it, as they genuinely listen to customer feedback and respond promptly to ensure satisfaction.
June 29, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience! We’re very happy to hear that you’ve been seeing visible improvements with your Botanique Paris LED device.
We’re also glad our support team, especially Cath, was able to assist you quickly and resolve the issue. Your kind words mean a lot to us, and we truly appreciate your recommendation and support.
Revital Eyes
I purchased this product one week ago so the shipping was fast. Also I come with a small cream to help with the eyes bags. I’m so excited to try it.
June 29, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience! We’re happy to hear that your RevitalEyes order arrived quickly and that you received the eye cream as well. We’re excited for you to start using it and truly appreciate your support.
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Breaking all sorts of Consumer Law
This is one of the worst and dodgiest companies you will come accross.
Ordered two of their products, they did not arrive. The sent me a courier tracking link that shows a photo (no GPS) of what looks to be an office building 'somewhere' with the photo taken outside. Not my property, which is easily verified by using Google Earth.
Upon contacting the company they stated, and I quote directly,
""We are not liable for deliveries that are affected by customs, natural occurrences, courier mistakes, strikes or delays, nor any extra fees, customs or back end charges incurred. There will be no refunds given for these circumstances."
Which is in violation of The Consumer Act 2015" which states the retailer is responsible for ensuring the customer receives what they pay for. They are directly responsible for their courier.
Next they went on to say
'Because the courier has confirmed delivery through their tracking system, we can provide a reshipment and replace the items free of charge; you will only have to pay the shipping cost of $4.95 which is paid via invoice.'
The courier hasn't confirmed delivery, they have confirmed a photo outside somewhere that is not my address thus Botanique Paris have not supplied to me, what I paid for. This is illegal.
Next they went on to say
"Please don’t think that we’re trying to make money from this — the shipping fee you’re being asked to cover goes directly to the courier, not to us. We want to be fully transparent about that.
Also, sending a replacement product is not a profit for us — in fact, it’s already a loss on our end, especially since the original item was paid for and is being replaced at no additional cost to you."
They want me to pay a shipping charge again for an item I have already paid a shipping charge for, that was never delivered! You could not make this up.
I will update this review as to what they do next, but either way, I am covered by my credit card company with Section 75 and Chargeback . Remember if you're going to chance your luck spending with these guys, use your credit card so you claim it back if they try to extort money out of you for their failure to deliver the item you paid for.
June 29, 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your feedback. We’re very sorry to hear about your delivery experience and understand how frustrating it is when tracking shows delivery but the package was not received at the correct location.
We do rely on courier tracking updates when reviewing delivery concerns, but we also understand that mistakes can happen. If the delivery photo does not match your property, we’d be happy to review the case again with the courier information and any details you can provide so we can look into the best next step.
Our intention is never to make the process difficult, and we’re sorry if our previous response made it feel that way. Please contact our support team again with your order details so this can be escalated and reviewed further.
Fast deliveryand great customer…
Fast deliveryand great customer service. I have been using my Revital eyes for 3 weeks now and have noticed a big reduction with the dark circles under my eyes and they don't look as tired as they did before using Revital Eyes. I would definitely reccomment this product.
June 1, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience! We’re happy to hear that your order arrived quickly and that our customer service team provided great support. It’s also wonderful to know that after 3 weeks of using RevitalEyes, you’re noticing a big improvement in the look of your dark circles and tired-looking eyes. We truly appreciate your recommendation and support.
Excellent and professional support!
June 29, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for your feedback! We’re happy to hear that you had an excellent and professional support experience. We truly appreciate your support.
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