Botanique Paris Reviews 

I purchased this product one week ago so the shipping was fast. Also I come with a small cream to help with the eyes bags. I’m so excited to try it.

This is one of the worst and dodgiest companies you will come accross.

Ordered two of their products, they did not arrive. The sent me a courier tracking link that shows a photo (no GPS) of what looks to be an office building 'somewhere' with the photo taken outside. Not my property, which is easily verified by using Google Earth.

Upon contacting the company they stated, and I quote directly,

""We are not liable for deliveries that are affected by customs, natural occurrences, courier mistakes, strikes or delays, nor any extra fees, customs or back end charges incurred. There will be no refunds given for these circumstances."

Which is in violation of The Consumer Act 2015" which states the retailer is responsible for ensuring the customer receives what they pay for. They are directly responsible for their courier.

Next they went on to say

'Because the courier has confirmed delivery through their tracking system, we can provide a reshipment and replace the items free of charge; you will only have to pay the shipping cost of $4.95 which is paid via invoice.'

The courier hasn't confirmed delivery, they have confirmed a photo outside somewhere that is not my address thus Botanique Paris have not supplied to me, what I paid for. This is illegal.

Next they went on to say

"Please don’t think that we’re trying to make money from this — the shipping fee you’re being asked to cover goes directly to the courier, not to us. We want to be fully transparent about that.

Also, sending a replacement product is not a profit for us — in fact, it’s already a loss on our end, especially since the original item was paid for and is being replaced at no additional cost to you."

They want me to pay a shipping charge again for an item I have already paid a shipping charge for, that was never delivered! You could not make this up.

I will update this review as to what they do next, but either way, I am covered by my credit card company with Section 75 and Chargeback . Remember if you're going to chance your luck spending with these guys, use your credit card so you claim it back if they try to extort money out of you for their failure to deliver the item you paid for.

Fast deliveryand great customer service. I have been using my Revital eyes for 3 weeks now and have noticed a big reduction with the dark circles under my eyes and they don't look as tired as they did before using Revital Eyes. I would definitely reccomment this product.

Well it's a great product however I need to contact them and get a new pair of glasses the left side doesn't work. Don't get me wrong that can happen to anyone and I'm sure when I contact them tomorrow they will assist me with this ASAP. I love the eye cream as well.I can't wait to see the results,

I bought this device to help with my under-eye dark circles, deep wrinkles, and fine lines. After using it for a few months, I was so happy with the results. It worked amazingly well, and most of my concerns were significantly improved.
Unfortunately, my device broke, and I was very disappointed. I contacted the company and explained what had happened. To my surprise, they responded quickly with kindness, respect, and excellent customer service. They emailed me and told me they would send me a replacement device free of charge. I honestly couldn't believe it!
I truly appreciate their dedication, professionalism, and outstanding customer support. It's rare to find a company that cares so much about its customers. On top of that, the device works wonderfully for me, and I highly recommend both the product and the company.

I have had such an amazing experience with this company, not only the product I got from them, which is the eye red light device, it works great, you need to be consistent to see results, I love it. But I’m mostly impressed by their customer service, one of the best experiences I’ve ever had with a company, they care about their costumers and deliver high quality everything. I had an issue with my purchase and they got on it and fixed it right away. Highly highly recommended!

From ordering to delivery was a very smooth process and now excited to begin 😃

Communication was fast and friendly. I felt like Hazel was on my side and truly wanted to make things right. I was thrilled that it was a simple fix.

Unfortunately the device I ordered broke, so I emailed to let them know. They responded the same day, even though it was the weekend, and said they’d send out a replacement immediately and that there was no need to send the faulty device back to them. A few weeks later a replacement device arrived. I was very impressed.

Easy to use and super effective

I needed to contact customer service and reached Abby. She took very good care of me and through kindness and patience, was able to resolve my issue completely. I appreciate her compassion, attention to detail, and ability to provide resolution in a very quick manner. Thank you, Abby. You were very helpful and truly a pleasure to speak with.

Mainly, the quality of their products and the profesionalism of the Team.

​As a new Botanique Paris customer, I couldn't be happier with my purchase. It’s been about two months since I started using the Revital Eyes Under Eye LED Therapy, and it has exceeded all my expectations. I’ve noticed a significant reduction in puffiness, and the skin where my fine lines used to be is visibly smoother.
​A quick 10-minute daily session was exactly what my routine was missing. From the seamless website experience to the beautiful packaging and fast shipping, Botanique Paris is absolutely worth the hype. Plus, when I reached out to customer support, they were incredibly responsive and guided me step-by-step. Highly recommend!

Received a defective unit , and quickly reached out to customer support . They were very prompt in resolving and replacing the unit , while still connecting to make sure I had a good experience with their reps . A good product is always supported with great customer service ! Thanks Botanique Paris !

Brilliant customer service had a problem with the unit but they didn't hesitate to fix my problem . I want to thank Cath for her great problem solving and a great outcome from a brilliant company very impressed by such great service Greg W

Excellent customer service and products. Hazel took care of an issue I was having with my device quickly. It's comforting to know there is an amazing customer service team behind this awesome product A+

Honestly, in my first day , I am very comfortable with the product.. & I love it already.. promise 👍👍👍..