After 3 months of gentle use, one arm fell off my Revitalize “glasses”. 5 * for customer service as a replacement pair was shipped at no cost. My 4* review is only because the damage should not have o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It's very easy to use and charge. I've seen a slight improvement around my eyes, although to be fair, I'm 67 and had really bad under-eye bags. There's been a significant improvement with my neck, th... See more
Company replied
Fast deliveryand great customer service. I have been using my Revital eyes for 3 weeks now and have noticed a big reduction with the dark circles under my eyes and they don't look as tired as they did... See more
Company replied
I’ve been dealing with under eye dark circles for half my lifetime. I am very anxious to see how much improvement can come with this product. It came highly recommended from a nurse practitioner who... See more
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Company details
Written by the company
Botanique Paris is an innovative beauty technology company specializing in at-home skincare. Our award winning device, RevitalEyes™ combines advanced light therapy with microcurrent technology. Founded with a mission to make professional-grade skincare treatments accessible and affordable, we've served over 300,000 customers worldwide through our direct-to-consumer platform at http://botaniqueparis.com/ and previously http://shopbotaniqueparis.com/. We’re currently running our ⚽ WORLD CUP SALE as part of our seasonal promotion ❤️
Contact info
Los Angeles, United States
- support@botaniqueparis.co
- botaniqueparis.com
4.3
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Love this product
Love this product! I can really see a change in my skin. Very easy to use, too.
June 19, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for your feedback! We’re happy to hear that you’re loving your Botanique Paris product and already starting to notice a difference around your eyes after just a few uses. We truly appreciate your support.
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I used the online tech support team for…
I used the online tech support team for an issue that looked like the product was failing. They gave me clear diagnostic steps to follow and if that didn’t work clear steps to gather information so they could do either remote diagnostics. They nailed the issue on the first suggestion and the problem was solved immediately. Great support from Cath!
June 18, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience! We’re glad to hear that Cath was able to provide clear troubleshooting steps and help resolve the issue right away. We truly appreciate your kind words and are happy our support team could assist you quickly and effectively.
I purchased 4 products.
I purchased face cream, eye cream, tanning drops and RevitalEyes. I’ve had mixed results. The face cream is ok. The eye cream I see no change in the puffiness. The tanning drops are effective. My first Revital eyes broke after a few weeks. The customer service sent me a new replacement, which I appreciate.
June 18, 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your honest feedback. We’re glad to hear that the tanning drops have worked well for you, and we appreciate you giving our other products a try as well. We’re sorry that your first RevitalEyes device had an issue, but we’re happy our team was able to send a replacement and help make it right. We truly appreciate your support and your patience.
I appreciated the quick response from…
I appreciated the quick response from the support team who have just sent me another pair of glasses after my ones stopped working on one side 😊
June 18, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience! We’re glad to hear that our support team was able to respond quickly and arrange a replacement pair for you. We truly appreciate your patience and are happy we could help make things right.
Extraordinary Customer Service
Cath responded to my query promptly. Her response was clearly stated and she gave me the impression that she truly cared and was eager to help.
June 17, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for your kind words! We’re happy to hear that Cath was able to assist you promptly and clearly. We truly appreciate your feedback, and it means a lot to know that you felt cared for throughout your experience.
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Excellent Customer Service
Cath from the support staff was very quick to respond to everything and was able to provide a solution when I had a typo in the address and the shipper couldn't/wouldn't deliver even after being sent the correct address. It was one of the best customer support experiences that I can remember having. I appreciated it very much. They were very responsive.
June 16, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience! We’re glad to hear that Cath was able to respond quickly and help provide a solution with your delivery concern. We truly appreciate your kind words and are happy that our team could make the process easier for you.
I haven’t been using the product very…
I haven’t been using the product very long but so far I’ve had good results.
June 16, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience! We’re happy to hear that you’re already seeing good results so far. We hope you continue to enjoy the product, and we truly appreciate your support.
Great product!
June 16, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for your feedback! We’re happy to hear that you’re enjoying the product, and we truly appreciate your support.
Great experience
I dealt with Vern on a couple minor issues we had early on. I have to say it was very refreshing to receive continued. Follow up emails and their ability to see a minor problem through. They offered multiple solutions of which we were very happy with. Definitely appreciate a company when they stand behind the product and their employees take the time to make it right. Thank you, Vern!
June 16, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience! We’re glad to hear that Vern was able to follow up, provide options, and help resolve the issue for you. We truly appreciate your kind words and are happy to know our team was able to make things right.
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Reply from Botanique Paris
Thank you so much for your feedback! We’re happy to hear that our team was able to resolve your issue quickly. We truly appreciate your support.
I love the Botanique RevitalEyes- very…
I love the Botanique RevitalEyes- very easy to use and am seeing results after a few weeks of use. You can really feel the micro currents. I would definitely recommend it.
June 14, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience! 😊 We’re happy to hear RevitalEyes has been easy to use, that you’re seeing results after a few weeks, and that you can feel the microcurrents during your routine.
It's been 6 months since I have…
It's been 6 months since I have purchased and starting using this device and I must say the results are incredible. My eyes are noticeably less tired looking and bags have decreased significantly. It take dedication to use everyday and easy when you're just sitting around doing nothing. It only take minutes a day to great results
June 13, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your results! 😊 We’re so happy to hear your eyes look less tired and that your under-eye bags have improved significantly after consistent use. We truly appreciate your dedication and recommendation.
I had some issues trying to locate my…
I had some issues trying to locate my package and I spoke to a lady named Cath who was very helpful with providing me with the information on what to do. I found my parcel! Very helpful and efficient!
June 12, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience! 😊 We’re glad Cath was able to provide helpful guidance and that you were able to locate your parcel.
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Great customer service
Great customer service! Very fast and efficient.
June 12, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for your feedback! 😊 We’re glad our customer service team was able to assist you quickly and efficiently.
Great for dark circles!
I don't have eye bags, but I do get dark circles. So I gave it a go on RevitalEyes, and after 2 days using it for 10 min. I've noticed a massive improvement. I'll be buying another one for my partner who has eye bags 😬
June 13, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your results! 😊 We’re so happy to hear you noticed a big improvement with your dark circles after just a few uses, and we truly appreciate you choosing RevitalEyes for your partner too.
Great product that really works!
June 13, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much! 😊 We’re really happy to hear you’re loving the product and seeing that it works for you.
There is ZERO indication that his very…
There is ZERO indication that his very overpriced product is an automatic subscription when you purchase. I triple checked and there was absolutely nothing written anywhere that explained my one-time purchase was a monthly subscription. No boxes to check or uncheck, nothing in my order confirmation, ZERO. That is predatory business practice and smarmy as hell. Of course there’s also no option to cancel online and you have to email the company-most likely using AI to respond to folks emails. Abhorrent!!!! Do not buy from them!!!
June 12, 2026
Unprompted review
Reply from Botanique Paris
We’re very sorry to hear about your experience and understand your frustration regarding the subscription concern. Please contact our support team with your order details so we can review what was selected at checkout, check your subscription status, and assist with cancellation or any billing concern properly.
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Timely and effective communication to…
Timely and effective communication to resolve my issue
June 12, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience! 😊 We’re glad our team was able to communicate clearly and resolve your issue in a timely and effective way.
They were prompt and courteous
They were prompt and courteous. They truly stand behind there product.
June 11, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience! 😊 We’re glad our team was prompt, courteous, and able to show the support behind our product.
RLT and Product inquiries
I ordered the RLT unit for the eyes and had several questions about its use and also the gel used for the eyes when using the RLT. Each time I emailed the team at Boutique Paris, they responded so quickly and helpfully. Normally you get the "thank you for your email, our team will respond in the next 48 hours", these folks responded within an hour every time! So impressed!
June 10, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience! 😊 We’re glad our team was able to answer your RLT and eye gel questions quickly and provide helpful support each time you reached out.
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