While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

They don't respond to emails. The hats are big and massive and not very attractive looking. I've been trying to return this for over a week, no response. Can you please respond to my email? I have sen... See more

Rated 2 out of 5 stars

I just purchased the 30 day challenge kit and I was deeply dissappointed. The cleansing products are ok-ish but I do not notice any difference. Nonetheless, the curl cream and curl gel have proven wor... See more

Company replied

Rated 1 out of 5 stars

Update- boucleme replied to my emails and product finally arrived. Hair oil smells lovely and feels light, looking forward to using it. Can’t review the product as it has yet to be delivered, and... See more

Company replied

Rated 5 out of 5 stars

I've got very thick long curly hair. I've tried loads of silicone free curl products. They either dried out my hair or didn't give me sufficient definition and hold. Boucleme cleanser, conditioner, cr... See more

Company replied

Company details


Contact info

2.6

Poor

TrustScore 2.5 out of 5

266 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

I purchased Bouclème products on the advice of my hairdresser. He claimed they were the Roll’s Royce of curly hair products. They smell amazing! My curls are softer, bouncier and lighter. I noticed less breakage on wash days. I love how the extra hold gel doesn’t leave a cast on my hair.

May 6, 2022
Boucleme Eu logo

Reply from Boucleme Eu

Hello Audrey, we're so happy you're enjoying the products💜

Advertisement
Rated 4 out of 5 stars

A good product

A good product: the hair is nice and soft and shiny, good, subtle scent, the curls become soft and smooth. Only you probably really still need the gel to refresh / stabilize them daily. Will I order next and try the combo. Am satisfied all in all.

May 2, 2022
Boucleme Eu logo

Reply from Boucleme Eu

Thank you Sandra :)

Rated 1 out of 5 stars

17 days since I ordered

17 days since I ordered. Was told my delivery was shipped never arrived ask customer service to check this out was told my order was delivered to someone else but tracking never updated or said delivered. They told me they sent me a new order and closed my ticket. Products haven't arrived as I write this so will have to open a case with PayPal.

April 29, 2022
Boucleme Eu logo

Reply from Boucleme Eu

Hello Eliouse, we're so sorry to hear you've been experiencing problems with your delivery. Our office was closed over the bank holiday but I can see our customer team is already in contact with you via email. We hope to get this sorted for you as soon as possible.

Advertisement
Rated 5 out of 5 stars

30days to Waves - fab products

I bought the 30days to Waves set and REALLY happy with the products. I thought the reviews were really helpful as I would've have been confused by how 'low lather' the shampoo is if not warned ahead if time. But with this, I feel my roots and scalp getting cleaned and the smell is like aromatherapy.
Styling products are great. I use the cream on its own or double up with the styler/gel one for a bit more definition. It does take a bit of practice to figure out quantities but I love that my hair is defined but not 'crispy'.
I always air dry my hair so I feel like I'm getting better style with no change in effort. Win win!!!

April 2, 2022
Boucleme Eu logo

Reply from Boucleme Eu

Hello, we're so happy you're enjoying the products💛

Advertisement
Advertisement
Rated 5 out of 5 stars

Well defined curls

After the first use, I was amazed!! So soft and well defined curls! After that I had some less successful attempts, but I still believe that it is a matter of practice. For example, I find out that for me leaving the conditioner on makes the hair too heavy. So l'm still exploring and have a general good feeling about these products.

March 3, 2022
Boucleme Eu logo

Reply from Boucleme Eu

Hello, we're so happy you're enjoying the products so far. Please do reach out if you need any help or advice💛

Rated 3 out of 5 stars

Good cream but bad shampoo

Good cream but bad shampoo. It doesn't clean at all.

February 22, 2022
Boucleme Eu logo

Reply from Boucleme Eu

Hello Carlota, we're sorry you didn't get on too well with the Curl Cleanser. If you'd like more tips/advice please feel free to pop us an email. Thank you.

Advertisement
Rated 4 out of 5 stars

I had difficulty placing my order

I had difficulty placing my order. I emailed about this issue. I received an email back to confirm it was sorted within a few days & I was then able to complete the order.
Only because you ask, I also felt delivery was slower than I expected. Took 6 working days for package to arrive.
Worth the wait though😊

February 19, 2022
Boucleme Eu logo

Reply from Boucleme Eu

Hello Orna, we're sorry you had difficulties with placing your order. Please do reach out if you have future issues or queries on delivery times💛

Rated 5 out of 5 stars

Keeps the curls shaped very well

Keeps the curls shaped very well. I am still in the process of experimenting which products fit my hair exactly but I am very satisfied with the overall result!

February 18, 2022
Boucleme Eu logo

Reply from Boucleme Eu

We're happy you're enjoying the products so far. Please pop us an email if you need any help or advice💛

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look