bouncecycles.co.uk Reviews 205

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

My Giant Anthem was getting a bit clicky, found the (upper) shock bushes were shot (Usual cheap ally bushes) - rather than replace with more of the same, ordered a set from bounce. Arrived in a coupl... See more

Company replied

Rated 5 out of 5 stars

I’ve had front shocks and rear shock service from Bounce and found their approach second to none- I have no hesitation in recommending them. Their communication is brilliant and everything is explaine... See more

Company replied

Rated 5 out of 5 stars

This is simply the best fork and dropper repair shop on planet, they know there stuff they explained inner workings and tell you how it is and the what why and how things work and what's gone wrong... See more

Company replied

Rated 5 out of 5 stars

These are some of the best offset bushings and shock mount hardware around, perfect fit, cheap as chips, easy to install, super fast delivery and changes the geometry of your bike in minutes. I change... See more

Company replied

Company details

  1. Bicycle Store

Written by the company

An online manufacturer of cycle components and tools. International shipping and trade accounts available.


Contact info

4.9

Excellent

TrustScore 5 out of 5

205 reviews

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Rated 5 out of 5 stars

Rockshox Pike & Reverb Service.

Very knowledgeable, honest and a quick turnaround! I've used Bounce twice now and can't fault em really. Thumbs up!

March 25, 2018
Unprompted review
bouncecycles.co.uk logo

Reply from bouncecycles.co.uk

Hi Ady,

Many thanks for the review, glad we could help.

Rated 4 out of 5 stars

Quick, efficient, good customer service

Really good service, prompt, phone call from mechanic for a chat, sent back in double quick time, and the fork smelled lovely (!?).
If I'd got back a detailed service sheet you'd have got five stars!

March 14, 2018
Unprompted review
bouncecycles.co.uk logo

Reply from bouncecycles.co.uk

Hi Murray,

Thanks for taking the time writing a review and for your kind words, much appreciated.

Re the service report there should have been one attached to your invoice as we keep very detailed records/service reports for all of our jobs. If this wasn't in the box please accept my apologies and I will email you a copy over tomorrow.

If you have any further questions please get in touch.

Frank

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Rated 5 out of 5 stars

Good people

Over the last few months they have done my Pikes, Blutos and two Reverbs, and put up with all my daft questions. Top service, highly recommend.

February 18, 2018
Unprompted review
bouncecycles.co.uk logo

Reply from bouncecycles.co.uk

Thanks so much Jason, always a pleasure :)

Rated 5 out of 5 stars

Shaft clamps

Shaft clamps:ya gotta have em to properly service and upgrade your forks,these are reall well made and made fitting my luftkappe piston upgrade an absolute breeze! Just buy em!!

February 17, 2018
Unprompted review
bouncecycles.co.uk logo

Reply from bouncecycles.co.uk

Thanks Guy, we are really proud of them and to get a review like this means a lot. Thanks for your custom.

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Rated 5 out of 5 stars

Awesome service

Awesome service, excellent communication even out of hours.
Would definitely recommend and would use again.
Cheers Gents

February 17, 2018
Unprompted review
bouncecycles.co.uk logo

Reply from bouncecycles.co.uk

You are welcome Jay and thanks for taking the time to leave us a review.

Rated 5 out of 5 stars

I would highly recomend without hesitation

i had cause to use these guys when my dropper post failed. I was a week away from an important race, and the guys had it fiixed and back to me within 72 hours. They were knowledgeable, full of advice, and really easy to deal with. I often recomend them to other riders in need of suspension specialists.

February 17, 2018
Unprompted review
bouncecycles.co.uk logo

Reply from bouncecycles.co.uk

Hi Colin,

Many thanks for the feedback and for taking the time to write such a detailed review. Really appreciated.

Rated 5 out of 5 stars

Great service

Great service, cracking blokes, you can't go wrong!

February 17, 2018
Unprompted review
bouncecycles.co.uk logo

Reply from bouncecycles.co.uk

Really nice of you, many thanks!

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Rated 5 out of 5 stars

Brilliant service.

Brilliant service.
First time used. Service and advice first class.
Very reasonably priced. Would recommend 100%
Ask for Frank

January 30, 2018
Unprompted review
bouncecycles.co.uk logo

Reply from bouncecycles.co.uk

Really nice of you Paul, was our pleasure and look forward to seeing you again. Frank

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