bouncecycles.co.uk Reviews 205

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

My Giant Anthem was getting a bit clicky, found the (upper) shock bushes were shot (Usual cheap ally bushes) - rather than replace with more of the same, ordered a set from bounce. Arrived in a coupl... See more

Company replied

Rated 5 out of 5 stars

I’ve had front shocks and rear shock service from Bounce and found their approach second to none- I have no hesitation in recommending them. Their communication is brilliant and everything is explaine... See more

Company replied

Rated 5 out of 5 stars

This is simply the best fork and dropper repair shop on planet, they know there stuff they explained inner workings and tell you how it is and the what why and how things work and what's gone wrong... See more

Company replied

Rated 5 out of 5 stars

These are some of the best offset bushings and shock mount hardware around, perfect fit, cheap as chips, easy to install, super fast delivery and changes the geometry of your bike in minutes. I change... See more

Company replied

Company details

  1. Bicycle Store

Written by the company

An online manufacturer of cycle components and tools. International shipping and trade accounts available.


Contact info

4.9

Excellent

TrustScore 5 out of 5

205 reviews

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Rated 5 out of 5 stars

Great company

Great company with great customer service helping me with the parts I needed out of hours would definitely use again!

August 31, 2018
Unprompted review
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Reply from bouncecycles.co.uk

Hi Damian, our pleasure, thanks for the review and your custom. Frank

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Rated 5 out of 5 stars

All good.

All good. Product and service

August 29, 2018
Unprompted review
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Reply from bouncecycles.co.uk

Thank you for the feedback - Frank

Rated 5 out of 5 stars

Recommend through product and service

Easy to use website. Good products at good prices. Free shipping @ £15 spend. Quick despatch. Recommend without doubt.

August 22, 2018
Unprompted review
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Reply from bouncecycles.co.uk

Hi Michael,

Many thanks for your purchase and the review!

Frank

Rated 5 out of 5 stars

Top quality service

Ordered some stainless steel offset bushings from Bounce Cycles. They arrived right away and were machined to precision. My bike feels better composed over the rough stuff with just this small upgrade. Chatted to Frank on the phone and he was a great guy to deal with. I'll use Bounce again.

August 15, 2018
Unprompted review
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Reply from bouncecycles.co.uk

My pleasure Ryan, thank you so much for the feedback and the purchase. Frank

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Rated 5 out of 5 stars

My Giant Anthem was getting a bit clicky

My Giant Anthem was getting a bit clicky, found the (upper) shock bushes were shot (Usual cheap ally bushes) - rather than replace with more of the same, ordered a set from bounce. Arrived in a couple of days, S/S centre, with Nylon spacers, fitted perfectly, suspect it will outlast me........
Postage a little steep, could have avoided by spending more, but there was nothing else I needed!

August 8, 2018
Unprompted review
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Reply from bouncecycles.co.uk

Hi Stephen,

Thanks for the review and the feedback.

Just on shipping we had been looking into implementing a system that calculates shipping based upon the weight and size of the item but the cost of doing so (quotes for a web pro were coming in steep) and the ongoing time it would take to manage meant it was impossible for us as a smaller retailer/manufacturer - one minute I am on the lathe making the shock hardware and the next I'm managing the website.

We decided to follow suit with most retailers that just charge a flat rate for all items regardless of size/weight but keep the spend at £15 so relatively low.

The rationale was that even if you say wanted 1 piece of stainless shock hardware at £10 plus £5 postage it was still much cheaper than any other product on the market as even alloy can set you back £16 and other brands are selling stainless for £20-£27 per kit. The flat rate covers even larger items that fall into parcel category with Royal Mail.

That said I still want to come up with another system and just want you to know that I am listening :)

Thanks again.

Frank

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Rated 5 out of 5 stars

Quick

Quick, good price and quality product what more you want from mail order.

July 17, 2018
Unprompted review
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Reply from bouncecycles.co.uk

Hi Brian, thanks for the review, glad we could help! :)

Rated 5 out of 5 stars

Good stuff

Good stuff, arrived quickly and did the job (reverb stealth 10mm grip )
Cheers

June 21, 2018
Unprompted review
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Reply from bouncecycles.co.uk

Thanks so much for taking the time to write a review, glad you like the shaft clamps.

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Rated 5 out of 5 stars

Best, Cheap, Fast and amazin results

These are some of the best offset bushings and shock mount hardware around, perfect fit, cheap as chips, easy to install, super fast delivery and changes the geometry of your bike in minutes. I changed the lower shock hardware and it gave me an extra 1° of slacker head angle, i will replace the top ones next and change the geometry loads (downhill bike) SUPER HAPPY, THANKS GUYS

June 14, 2018
Unprompted review
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Reply from bouncecycles.co.uk

Hi Paul, thank you so much for such a nice review, glad you like them :)

Rated 5 out of 5 stars

Fantastic service from the nice guys at…

Fantastic service from the nice guys at Bounce, they kept me well informed about the work that needed doing to my shock and even more importantly the work that didn't need doing to my dropper post and refunded me the difference. Turn around was really quick. I can certainly recommend their services, nice one gents.

June 13, 2018
Unprompted review
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Reply from bouncecycles.co.uk

Hi Tony, so glad we could help and save you a bit of money, was our pleasure.

Rated 5 out of 5 stars

Brilliant.

Brilliant found what I needed and they delivered extremely quickly. Unlike other so called suspension specialists!

June 12, 2018
Unprompted review
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Reply from bouncecycles.co.uk

Hi Ian, glad we could help and thanks for the review. Frank

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Rated 5 out of 5 stars

No hesitation in recommending Bounce!

I’ve had front shocks and rear shock service from Bounce and found their approach second to none- I have no hesitation in recommending them. Their communication is brilliant and everything is explained clearly if any issues crop up that may have been hidden from view. They are my go to place for any suspension issues from now on but I would happily let them do work of any kind on my bike if needed. They have a passion for engineering which shows in their work and attention to detail. Really top guys.

May 1, 2018
Unprompted review
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Reply from bouncecycles.co.uk

Hi Nick,

Thank you so much for the review and for being a top customer too :)

Frank

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