bouncecycles.co.uk Reviews 205

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

My Giant Anthem was getting a bit clicky, found the (upper) shock bushes were shot (Usual cheap ally bushes) - rather than replace with more of the same, ordered a set from bounce. Arrived in a coupl... See more

Company replied

Rated 5 out of 5 stars

I’ve had front shocks and rear shock service from Bounce and found their approach second to none- I have no hesitation in recommending them. Their communication is brilliant and everything is explaine... See more

Company replied

Rated 5 out of 5 stars

This is simply the best fork and dropper repair shop on planet, they know there stuff they explained inner workings and tell you how it is and the what why and how things work and what's gone wrong... See more

Company replied

Rated 5 out of 5 stars

These are some of the best offset bushings and shock mount hardware around, perfect fit, cheap as chips, easy to install, super fast delivery and changes the geometry of your bike in minutes. I change... See more

Company replied

Company details

  1. Bicycle Store

Written by the company

An online manufacturer of cycle components and tools. International shipping and trade accounts available.


Contact info

4.9

Excellent

TrustScore 5 out of 5

205 reviews

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Rated 5 out of 5 stars

Excellent friendly service

Excellent friendly service, knowledgeable and proffesional. Would highly recommend

February 29, 2020
Unprompted review
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Reply from bouncecycles.co.uk

Thank you so much Simon, really appreciated.

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Rated 5 out of 5 stars

I tried loads ov places to get my…

I tried loads ov places to get my suspension sorted this place is the best there is ,and the gentleman who owns it ,is great ,would recommend to anybody 👍. Real gem

January 29, 2020
Unprompted review
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Reply from bouncecycles.co.uk

Aww Brent you'll make me blush! No seriously thank you, my pleasure.

Frank

Rated 5 out of 5 stars

Great personal service

Great personal service, expert knowledge, and great communication. Will highly recommend.

January 28, 2020
Unprompted review
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Reply from bouncecycles.co.uk

Thank you so much, really appreciated. Frank

Rated 5 out of 5 stars

Absolutely outstanding service

Absolutely outstanding service, would recommend them to anyone. Really helpful & totally know their stuff. Very fast turnaround & everything they did for me was spot on. Well impressed.

January 24, 2020
Unprompted review
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Reply from bouncecycles.co.uk

Hi Peter,

Thank you so much for taking the time. Glad we could help.

Frank

Rated 5 out of 5 stars

Bounce Cycles are Excellent

Excellent staff, very knowledgeable, very friendly and they do a good job. Highly recommended.

January 22, 2020
Unprompted review
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Reply from bouncecycles.co.uk

Thank you so much Andy, our pleasure.

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Rated 5 out of 5 stars

Excellent service very quick

Excellent service very quick. Frank is very knowledgeable and honest in his assessment. Highly recommended

January 22, 2020
Unprompted review
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Reply from bouncecycles.co.uk

Hi Peter,

Thank you so much for the kind words.

Frank

Rated 5 out of 5 stars

Friendly and sociable staff

Friendly and sociable staff, gave good advice, and completed my repair and service perfectly, forks seem better than new! Importantly, as I had to wait for a part to become available, they phoned me twice and kept me in the loop until completion. I would recommend to anyone without hesitation.

January 22, 2020
Unprompted review
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Reply from bouncecycles.co.uk

Hi Mike ,

Thank you so much for leaving a review and for your custom.

Frank

Rated 5 out of 5 stars

Great service from Bounce Cycles

Great service from Bounce Cycles. Frank gave an honest and thorough appraisal of my bikes condition and suggested what was really needed to give it a new lease of life. Good value too.

Would definitely recommend and will no doubt be returning in the future.

January 22, 2020
Unprompted review
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Reply from bouncecycles.co.uk

Hi John-Paul, glad you are happy with it, thanks for the review.

Frank

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Rated 5 out of 5 stars

This is simply the best fork and…

This is simply the best fork and dropper repair shop on planet, they know there stuff they explained inner workings and tell you how it is and the what why and how things work and what's gone wrong.
My bike has been reborn its flying like new after my negligence regular service and maintenance is key to happy forks and dropper get booked in you will not regret
I even called them out on trail and helped me tweak my suspension settings.
Happy bike happy life

January 22, 2020
Unprompted review
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Reply from bouncecycles.co.uk

Hi Steve,

Very nice of you, glad we hit the mark!

Frank

Rated 5 out of 5 stars

great service

great service, Don't go anywhere else just straight to this Guy. Brilliant.

January 22, 2020
Unprompted review
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Reply from bouncecycles.co.uk

Thank you so much!

Frank

Rated 5 out of 5 stars

Use Bounce, you won't regret it!

Don't waste your time going anywhere else for servicing. Bounce have amazing knowledge of all aspects of bikes, not just MTBs. The guys are top quality, wouldn't trust anyone else other than Bounce for all aspects of servicing, maintenance and repair.

January 22, 2020
Unprompted review
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Reply from bouncecycles.co.uk

Cheers Jonny, always a pleasure.

Frank

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Rated 5 out of 5 stars

The service from Bounce is very good

The service from Bounce is very good. My shock is much better after its service. A good verbal report on its status when stripped down, followed by a written version.
They were unfortunately let down by parcel force.

January 15, 2020
Unprompted review
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Reply from bouncecycles.co.uk

Thanks Philip, our pleasure.

Frank

Rated 5 out of 5 stars

Excellent service

Excellent service. Frank went to the post office in person after Royal Mail missed their pick up to make sure I got my parts on time.

December 25, 2019
Unprompted review
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Reply from bouncecycles.co.uk

Hi Andrew,

My pleasure. Thank you.

Frank

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Rated 5 out of 5 stars

Purchase expeerience from Bounce Cycles

Goods were despatched same day as order placed, however the chosen carrier unfortunately let Bounce Cycles down which was unfortunate, however Bounce were fantastic at trying to sort problem with carrier, in the meantime to keep me the customer happy they despatched a replacement order. This was my first purchase from this company and due to their efforts I will certainly use again and would recommend them 100% to others.
R Cuthbertson.

December 13, 2019
Unprompted review
bouncecycles.co.uk logo

Reply from bouncecycles.co.uk

Thank you for the review!

Also a big thanks for your understanding and recognising that we ship ASAP. As for the courier I'm afraid that they are history after a short trial, we will be sticking with Royal Mail.

As a small business owner, in a world where reputation is everything, the thought of letting customers down is terrifying. Sometimes due to outside factors things go astray but you can always guarantee that we at Bounce will do whatever it takes to put things right.

Frank

Rated 5 out of 5 stars

Highly recommended

Highly recommended. Very polite and professional. Thank you for your service.

December 9, 2019
Unprompted review
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Reply from bouncecycles.co.uk

Hi thank you very much, appreciated.

Frank

Rated 5 out of 5 stars

Right from 1st contact

Right from 1st contact, Bounce customer service was bang on the money. I enquired about a Reverb seat post service by email and the replies came back promptly in a short time, contained great advice to allow me to determine the correct options required. As it turned out my seat post required a part that would take 3 months from Rockshox. Again the conversation with Bounce following this news was clear and without prompt the cost of service fully refunded. I would highly recommend Bounce to anyone.

November 21, 2019
Unprompted review
bouncecycles.co.uk logo

Reply from bouncecycles.co.uk

Hi Stephen,

Thanks for a lovely detailed review, glad we could help.

Frank

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