bouncecycles.co.uk Reviews 205

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

My Giant Anthem was getting a bit clicky, found the (upper) shock bushes were shot (Usual cheap ally bushes) - rather than replace with more of the same, ordered a set from bounce. Arrived in a coupl... See more

Company replied

Rated 5 out of 5 stars

I’ve had front shocks and rear shock service from Bounce and found their approach second to none- I have no hesitation in recommending them. Their communication is brilliant and everything is explaine... See more

Company replied

Rated 5 out of 5 stars

This is simply the best fork and dropper repair shop on planet, they know there stuff they explained inner workings and tell you how it is and the what why and how things work and what's gone wrong... See more

Company replied

Rated 5 out of 5 stars

These are some of the best offset bushings and shock mount hardware around, perfect fit, cheap as chips, easy to install, super fast delivery and changes the geometry of your bike in minutes. I change... See more

Company replied

Company details

  1. Bicycle Store

Written by the company

An online manufacturer of cycle components and tools. International shipping and trade accounts available.


Contact info

4.9

Excellent

TrustScore 5 out of 5

205 reviews

5-star
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Rated 5 out of 5 stars

Frank who I think might be the top man

Frank who I think might be the top man, contacting him by phone after I had ordered the wrong size said no problem just return them and order another pair meanwhile I will dispatch you another pair now so you should have them tomorrow and on receipt of your return I will reimburse your payment, and true to his word it happened. His actions was backed by his very pleasant manner over the phone.

October 9, 2019
Unprompted review
bouncecycles.co.uk logo

Reply from bouncecycles.co.uk

Hi Glem,

Thanks for such a detailed review! Was a pleasure speaking to you .

Regards

Frank

Rated 5 out of 5 stars

Great product (rear shock mounts)

Great product (rear shock mounts), good price and quick delivery.

October 8, 2019
Unprompted review
bouncecycles.co.uk logo

Reply from bouncecycles.co.uk

Hi Shaun,

Thanks for the review, glad you like them.

Frank

Rated 5 out of 5 stars

Great service

Great service. Easy to order correct size using website instructions. Great product.

October 1, 2019
Unprompted review
bouncecycles.co.uk logo

Reply from bouncecycles.co.uk

Hi Paul,

Glad we could help, thanks for the review!

Frank

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Rated 5 out of 5 stars

Fox RP23 Shock Service

Sent my shock in for a service that had blown an oil seal. Very quick turn around. Easy company to deal with.

September 26, 2019
Unprompted review
bouncecycles.co.uk logo

Reply from bouncecycles.co.uk

Hi Steve,

Thanks for taking the time to write a review, happy riding!

Frank

Rated 5 out of 5 stars

Good communication

Good communication. Part arrived quickly and as described. Will use again.

September 10, 2019
Unprompted review
bouncecycles.co.uk logo

Reply from bouncecycles.co.uk

Hi Ryan,

Thanks so much, glad we could help.

Frank

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Rated 5 out of 5 stars

Very Good

Very Good Service

August 8, 2019
Unprompted review
bouncecycles.co.uk logo

Reply from bouncecycles.co.uk

Hi Nick,

Thanks for the review, glad we could help.

Frank

Rated 5 out of 5 stars

Very good communication

Very good communication, had a small problem and it was sorted very quickly. EXCELLENT

August 6, 2019
Unprompted review
bouncecycles.co.uk logo

Reply from bouncecycles.co.uk

Thank you so much Neil, very kind of you.

Frank

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Rated 5 out of 5 stars

Top quality service

Top quality service . I was given a whole load of useful information while.on the phone . My parts arrived as stated . Customer service guaranteed. I would highly recommend

August 3, 2019
Unprompted review
bouncecycles.co.uk logo

Reply from bouncecycles.co.uk

Hi Darryl,

Thanks for taking the time to write a review. Hope you enjoy your new bike!

Frank

Rated 5 out of 5 stars

Fox RP23 leaking oil

Fox RP23 leaking oil. Very fast turnaround. Shock like new again. Great service

August 3, 2019
Unprompted review
bouncecycles.co.uk logo

Reply from bouncecycles.co.uk

Hi Keith,

Thanks for taking the time to write a review, happy riding!

Frank

Rated 5 out of 5 stars

Good honest service

Good honest service
Well made suspension tool lots cheaper than fox works a treat

July 20, 2019
Unprompted review
bouncecycles.co.uk logo

Reply from bouncecycles.co.uk

Hi Paul,

Glad you like it, thank you very much for taking the time to write a review.

Frank

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Rated 5 out of 5 stars

Excellent service

Excellent service, fast shipping.

May 30, 2019
Unprompted review
bouncecycles.co.uk logo

Reply from bouncecycles.co.uk

Thank you very much!

Frank

Rated 5 out of 5 stars

Great friendly service with good advice…

Great friendly service with good advice provided and rear shock serviced and returned within promised timeline

May 17, 2019
Unprompted review
bouncecycles.co.uk logo

Reply from bouncecycles.co.uk

Hi Matt,

Thank you so much for talking the time, glad we could help!

Frank

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