We wanted a pedestal to allow visitors and staff to check in to our building, complete with an RFID scanner and badge printer. Everything we might need was included in the package, though the range of... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered and received an email stating that I would get an update email when the order shipped and I haven’t received anything. Not sure what the hold up is. I ordered 7/25/25 and it’s now 8/4/25 wit... See more
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Shipping was faster than expected and I appreciate how sturdy they are. We found during assembly that it was easiest to thread power cables at the same time rather than in separate steps, but that was... See more
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I reached out to customer service before purchasing the product and they were very quick to respond and answered all of my questions completely. I ordered the Original Lounge tablet case and it is gre... See more
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Company details
Information provided by various external sources
Tablet and iPad kiosks that are elegant, secure and robust. Browse our tablet display solutions, compatible with Apple, Windows and Android tablets.
Contact info
Unit 7, Lockwood Industrial Park, N17 9QP, London, United Kingdom
- 020 3693 0000
- customerservice@bouncepad.com
- bouncepad.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Reply from Bouncepad
Thank you for the review Wes.
Team Bouncepad.
Reply from Bouncepad
Hi Cait,
Thanks for leaving a review with us! We really appreciate it!
Team Bouncepad
Great product and customer service.
September 7, 2025
Reply from Bouncepad
Hi Dave,
Thanks for taking the time to leave us a 5-star review! We're happy you're happy :)
Team Bouncepad
Good quality
Item is made out of quality material. I ordered three stands in the same order. They all arrived at separate times which was a problem for my scheduled event date.
Also, this may be user error, but it was not explicitly clear that they did not come with the printers. These were selected because it seemed like they came with the printer, which made the price doable. We had to spend additional funds to then purchase the printers that fit the machine.
One final thing, they are not easy to put together.
Do not assemble in a public space.
September 2, 2025
Reply from Bouncepad
Hi Josie,
Thank you for taking the time to share your feedback. We’re glad to hear that you’re satisfied with the quality of the stands, but we’re sorry to learn about the delivery delays.
The Core Elevate ordered are shipped in separate boxes and when shipping multiple products, some can arrive at separate times.
Thanks for the feedback regarding the printer. We’ll make sure to review our product descriptions to make them clearer for future customers. We also appreciate your note about the assembly process and will share it with our team for improvement.
If there’s anything we can do to further assist you, please don’t hesitate to reach out.
Thank you again,
Team Bouncepad
repeat orders , quite pleased
We’ve made several repeat orders because the equipment works well
September 10, 2025
Reply from Bouncepad
Thank you for your continued trust and support, Richard!
We’re delighted to know the Core Floorstanding + Brother Printer Mount has consistently met your expectations - it's a great product!
Team Bouncepad
Fast and Professional Help
Outstanding customer service. They resolved an issue with my order quickly and smoothly. Their professionalism and commitment to customer satisfaction really impressed me. Highly recommended.
September 21, 2025
Unprompted review
Reply from Bouncepad
Thank you so much for your kind words! We’re thrilled to hear that our team was able to resolve your issue quickly and that you had a positive experience with our customer service. Your satisfaction means a lot to us, and we truly appreciate your recommendation.
Team Bouncepad
Excellent customer service and great…
Excellent customer service and great product, so appreciative of your partnership during our HRIS transition. Our kiosks looks amazing!
August 27, 2025
Reply from Bouncepad
We really appreciate your kind words and are so glad the kiosks look amazing. It’s been a pleasure to work with you Natacha
Solid product
Solid product, looks great! Customer service was friendly and helpful. Super happy with our experience.
August 19, 2025
Reply from Bouncepad
Thanks so much for the awesome review! Great to hear you’re loving the product and had a good experience with our team,
Exactly what we wanted
The whole ordering process was fast and easy from choosing the style to receiving the kiosks. Set up was also straightforward and the finished product is sleek and beautiful!
August 26, 2025
Reply from Bouncepad
Thanks so much for your lovely review! We’re so happy to hear the whole process was smooth and that you’re loving how sleek the kiosks look. Really appreciate you sharing your experience with us
Great communication and very fast…
Great communication and very fast shipping. I anticipate my order will be here by the end of the week, and I can't wait to use the items!
August 22, 2025
Reply from Bouncepad
We’re glad to hear everything went smoothly with communication and shipping. We hope you're enjoying your Floorstanding!
Great product and service, would recommend.
Great product and service, would recommend. Clear instructions and quality of manufacture. Don't change anything!
August 14, 2025
Reply from Bouncepad
Thank you so much for your fantastic feedback! We’re really happy to hear you’re pleased with the product, service, and quality. Your recommendation means a lot and I'll ask the team to keep things just as they are!
What a great product and super…
What a great product and super delivery, perfect in every way, I’m using it to support an iPad as an additional screen when I travel and it’s spot on! Thanks
August 1, 2025
Reply from Bouncepad
Thanks so much for your lovely review! We’re so happy to hear the product is working perfectly for you on your travels, sounds like a great setup Andrew! Really appreciate you taking the time to share your experience 😊
Reply from Bouncepad
Thank you for your kind words Laura! We’re so glad to hear you had a positive experience with our customer service team
Easy to order
Easy to order. Quality product at a fair price. Packaging shipped well. Great communication on the order. Would highly recommend.
July 16, 2025
Reply from Bouncepad
We’re really pleased to hear that you found the ordering process easy and that you’re happy with the product quality, packaging, and communication. Your recommendation means a lot to us!
Amazing service
I needed to order a few Bouncepads for a charity as part of a donation I was making. I called and spoke to Tanya - Head of Customer Service who was just fantastic. The service was first class, Tanya was amazing and the product quality is fantastic too.
Thank you so much 🙏
June 13, 2025
Reply from Bouncepad
Thank you so much for your wonderful review and kind words Darren! We’re thrilled to hear that Tanya was able to assist you and that you’re pleased with both our service and product quality
the product is perfect for the case we…
the product is perfect for the case we use it. costumer is happy, so we also. Nice and quality product
July 31, 2025
Reply from Bouncepad
We’re delighted to hear that our product fits your needs perfectly and that your customer is happy with it. We truly appreciate your feedback Steve
They make it right.
I ordered and received an email stating that I would get an update email when the order shipped and I haven’t received anything. Not sure what the hold up is. I ordered 7/25/25 and it’s now 8/4/25 without any communication other than this email. Since then this has all been made right by bouncepad and I’m very happy with their performance.
July 24, 2025
Reply from Bouncepad
Hi Phil,
Thank you for taking the time to leave us a review and we are sorry you felt you had a 1-star exprience.
At the time you placed your order, our white Flips were out of stock. We believed our website had been updated to reflect the stock issue, but unfortunately, the update hadn’t gone live.
I can see our team quickly jumped in via email to update you on stock and your order was delivered on August 6.
We hope the product is serving you well.
Thank you,
Team Bouncepad
Great customer service and timely…
Great customer service and timely despatch . I loved the artwork done .
July 15, 2025
Reply from Bouncepad
Thank you for your order Bimala, So pleased you loved the artwork. It looked fantastic.
Thank you for the kind review as well as your order. Hope to see you again.
Team Bouncepad.
James was exceptional and made sure to…
James was exceptional and made sure to put us first. We were under a tight timeline, and he did everything he could to get us what we needed with time to spare.
July 10, 2025
Reply from Bouncepad
Thank you so much Spencer, this is a great review. We will be sure to make James aware of your kind words. He is a asset to the Bouncepad team. We are so pleased you had everything you need in time. This review means a lot to us, so thank you so much.
Team Bouncepad
Amazing customer service and product!
Amazing customer service that went above and beyond. When my shipment was stuck in customs, they immediately shipped replacements so we didn't have to wait any longer for our order.
July 16, 2025
Reply from Bouncepad
We pride ourself our personal customer service. This is great to read.
Thank you so much for your kind words Kaitlyn.
Team Bouncepad
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