I bought the spray to repair leaks
I bought the spray to repair leaks. It clearly shows a white version in the ad. I recieved a black paint on product. I cannot use a black product ona white shower basin. I filed a complaint with Paypal that I received something other than that described. I contacted the company to ask for a replacement and they told me that I i dropped the complaint against them, they would send me the white product. The paypal case was closed in their favour because it was determined that I had recieved the product in the ad. Paint-on is not the same as a spray. Anyhow the company still refuses to send me the white product. what a ripoff. It probably wouldnt have worked anyway. The company has replied that they are most sorry about my disappointing experience in this purchase and urge me to contact their customer service. I have been in contact with them almost daily and they are the ones who refuse to acknowledge that the complaint against them thru Paypal has been cancelled, they refuse to call paypal to get their side of the issue updated so that it matches mine. I give up.
Reply from Boutiquefortun
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@boutiquefortun.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.