While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Got the mystery box. What a pile of crap. There was actually a scart lead in it. An actual Scart lead. No one has used one of those in the last 10 years. A car phone holder for a discontinued p... See more

Company replied

Rated 5 out of 5 stars

First time using and very good indeed. You see exactly what you owe before you pay and not badgered every order like Amazon to purchase prime rubbish. Arrived two days later and excellent quality, we... See more

Rated 5 out of 5 stars

Awesome service. I ordered 3 items and unfortunately when the order was delivered the packaging had been damaged in transit and 1 item was missing. Sent an email to them straight away and they sent th... See more

Rated 4 out of 5 stars

I recently ordered a reusable coffee filter. As the description says, cheaper and more environmentally friendly than single use paper ones. It arrived in good time, well packaged and in perfect condi... See more

Company details

  1. Electronics Store
  2. Cell Phone Accessory Store
  3. Computer Accessories Store
  4. Countertop Store
  5. Electronic Spare Parts and Components Store
  6. Security Equipment Store

Written by the company

Here at Boxed2Me, we deliver the goods when it comes to gadgets. With over 10,000 electrical products on our website, we’ve got just what you’re looking for - from specialist camera equipment, kitchen appliances, lighting, audiovisual, and garden & outdoors. Our friendly and attentive customer support team are available 7 days a week 9 am until late, with live support during office hours.


Contact info

3.7

Average

TrustScore 3.5 out of 5

21 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

5 to 10 year old tech. Discontinued rubbish

Got the mystery box. What a pile of crap. There was actually a scart lead in it. An actual Scart lead. No one has used one of those in the last 10 years. A car phone holder for a discontinued phone, USB b cables. All stuff from at least 5 to 10 years ago. Complete rip off. Do not waste your money.

Re your response, it is not the diverse nature of the products that is the issue, it is that they are all from 5 years ago. I checked and not a single device in my home has a Scart lead. I got 3 pairs of earphones, all of which had cables to plug them in, but no devices with a headphone socket, a car holder for a Samsung phone that Samsung stopped making 2 years ago. Diversity is totally not the issue, the issue is you selling a box of tat for £50, that no one could use anyway as it is all YEARS OUT OF DATE. A COMPLETE SCAM!!!!

December 17, 2024
Unprompted review
Boxed2me logo

Reply from Boxed2me

Hi Lee, we are sincerely sorry to hear you are unhappy with your order. Our mystery boxes are picked blind, so some boxes are luckier than others. We will review the mystery boxes to ensure they include a more diverse range of products.

Advertisement
Rated 5 out of 5 stars

Everything seemed to go well but

Everything went to go well, I got the email notification that it had been dispatched.
Eventually managed to get through to someone and got the confusion all cleared up.

September 16, 2024
Unprompted review
Boxed2me logo

Reply from Boxed2me

Many thanks for your kind review Ellis, and we apologies for any confusion.

Rated 5 out of 5 stars

Seamless order

Great prices, good quality of product and fast delivery. Thank you!

September 3, 2024
Unprompted review
Boxed2me logo

Reply from Boxed2me

Many thanks for your kind feedback Olive, we hope to see you again in the future!

Rated 5 out of 5 stars

Nedis hot water dispenser

I purchased a Nedis hot water dispenser with adjustable temperature control from Boxed2me as I was having problems with my kettle due to arthritis.
Their customer service is excellent and the hot water dispenser is brilliant and I couldn't be happier and I'd definitely recommend Boxed2me.

March 15, 2024
Unprompted review
Boxed2me logo

Reply from Boxed2me

Thank you for your kind feedback Luci, and we're very glad to hear you're happy with your hot water dispenser! We use one in the office, and we also think they're fantastic :)

Rated 3 out of 5 stars

They're OK...

Began 1 star, now 3 star review. If they could be bothered to send dispatch email they would have got say 5 star review. Item arrived safe and works well. Build quality is good and very good for price. A bit hefty on postage & packaging but hey it arrived. Not sure if I'd return as they leave you in suspense as you never know what's happening. Hope this company is happier with my edited review.

February 24, 2024
Unprompted review
Boxed2me logo

Reply from Boxed2me

Hi Simon,

We're very sorry to hear of the issue and apologise for any distress caused. We can confirm we sent an order confirmation email to you on Fri 23rd Feb 16:41, and then again when your order shipped on Tue 27th Feb 16:00. You may wish to check your spam/junk folder as they can sometimes be sent there, however, we can confirm that the email address you provided is not the same as the one you included for your order.

Your order has shipped via Royal Mail and is now on its way to you. If you could email us at cs@boxed2me.co.uk with your order number we can look into this further with you.

Many thanks,
Boxed2me Team

Advertisement
Rated 5 out of 5 stars

Outstanding Customer Service

Outstanding Customer Service
The Kitchen Clock Radio I purchased didnt meet my expectations i.e. insufficiently ergonomic for the use I intended for it in our kitchen.
So I requested a Return and received an immediate response with Return Address etc. and promise of a refund upon receipt of return.
The Return Address I was given was incompatible with my chosen Carrier (cant deliver to a PO Box Address) so I requested and was given an alternative address, It arrived there next working day and I received an immediate acknowledgment and promise of a refund within 2 Working Days - Outstanding

January 22, 2024
Unprompted review
Boxed2me logo

Reply from Boxed2me

Thank you very much for your generous feedback, we hope you'll visit us again in the future!

Rated 5 out of 5 stars

Quick order delivery.

Quick order delivery when i contacted them via email I had a response within the hour,very professional company that I can see
Keep up the good work.
Thank you..

January 17, 2024
Unprompted review
Boxed2me logo

Reply from Boxed2me

Thank you for your kind words, we greatly appreciate your feedback!

Rated 5 out of 5 stars

Initial order from Boxed2me was…

Initial order from Boxed2me was delivered to wrong address by Royal Mail.
As a gesture of goodwill, a replacement was sent to my own address to ensure my friend received the item meant for her.
Constructive and +ve communication throughout.
J. Suckling

December 18, 2023
Unprompted review
Boxed2me logo

Reply from Boxed2me

Many thanks for your feedback, we're glad to hear you had a positive experience!

Rated 3 out of 5 stars

Shame having to do this but Ordering…

Shame having to do this but Ordering good , price good ,delivery good but there knowledge of any technical issues is NIL
they cant answer any as they dont have a tech side so if things go wrong your stuck unless they will have the goods back ,a firm with potential been let down by having no knowledge of the things they sell

June 26, 2023
Unprompted review
Advertisement
Rated 4 out of 5 stars

Reusable coffee filter doesn't fit all makes

I recently ordered a reusable coffee filter. As the description says, cheaper and more environmentally friendly than single use paper ones. It arrived in good time, well packaged and in perfect condition. No complaints at all with customer service. However the description says:
"Fits perfectly into any standard filter coffee machine". Unfortunately it doesn't fit my Melitta, despite being the correct size. I decided not to return it as it was not expensive and would not have been worth it after deducting postage both ways. We have been able to "make it work" with some careful heating and cutting of the plastic edge. Melitta owners beware unless you're prepared to do this.

June 13, 2023
Unprompted review
Rated 5 out of 5 stars

Great online shop

Great company to order led aluminium channels and diffusers. Listing is detailed with clear and accurate pictures to describe the product. Easy to use site and delivery was on time and well packaged. Due to this positive experience, I have made repeat purchases with confidence and am very likely to use this site again for future purchases.

May 8, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Really great customer service

Really great customer service, I ordered NEDIS window feed-through ethernet cable, and it arrived on time but it didn't really work as expected. I emailed customer service, and they immediately replied back offering to send a replacement. So I would highly suggest this website. But stay away from NEDIS window feed-though ethernet cable

January 27, 2023
Unprompted review
Rated 5 out of 5 stars

I bought the wrong air fryer

I recently bought a air fryer but I hadn’t noticed that it wasn’t the brand I was wanting (my mistake). I only realised after it was delivered, I emailed the company explaining what had happened and was told to Mail the unit back to them, I did and received a full refund
1st rate customer service

November 30, 2022
Unprompted review
Rated 5 out of 5 stars

Good service, no complaints

I have purchased two Nedis air fryers (1as a gift) using this website, when I have called for an update the person I spoke to was very helpful. I have recommended the site to other members on an air fryer Facebook page.

October 1, 2022
Unprompted review
Rated 2 out of 5 stars

Arrived in good time and acceptably…

Arrived in good time and acceptably well packaged. The 'Balance Large Number Plate Metal Distressed Antique Look Stylish Coloured Wall Clock 60cm'. Unfortunately, it doesn't work, and I'm having trouble sending it back. No receipt with it. Unhappy.

August 21, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent

First time using and very good indeed. You see exactly what you owe before you pay and not badgered every order like Amazon to purchase prime rubbish.
Arrived two days later and excellent quality, well packed and will definitely use again.

July 23, 2022
Unprompted review
Rated 1 out of 5 stars

Total disaster

Total disaster. I ordered a clock for £100, delivery driver had taken a picture of it at the front door whilst I was out. When I returned home less than 15 minutes later it wasn’t there. Bixed2me won’t respond to any emails (That’s you Steve Sheasby). I’ve asked )as they used Amazon for delivery) why wasn’t it rescheduled for the next day or left with one of the neighbours? No response.

May 6, 2022
Unprompted review
Rated 5 out of 5 stars

Awesome service!

Awesome service. I ordered 3 items and unfortunately when the order was delivered the packaging had been damaged in transit and 1 item was missing. Sent an email to them straight away and they sent the missing item out the next day without any extra cost. The items were the cheapest price I had seen anywhere online and the orders only took a few days to arrive using the free delivery option. Will definitely shop here again!

April 29, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look