Box of Hugs London Reviews 

2,559
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 416 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and wide variety of products, especially the thoughtful options to build personalized gift boxes. People frequently commend the excellent service, highlighting efficient communication and helpfulness throughout the ordering process. The delivery service is consistently described as prompt and reliable, often arriving exactly as expected. Many consumers appreciate the unique and heartwarming nature of the gifts, which consistently bring joy and comfort to recipients. Reviewers also frequently mention the ease of customization and the beautiful presentation of the gift boxes.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the wide selection and high quality of items... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speedy and prompt delivery,... See more

Service

People report positive experiences with service, consistently praising its efficiency, reliability, and... See more

Order

Customers had positive experiences with order, praising the smooth and easy ordering process, quick... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always lots of choices on the website which is easy to navigate. Great gifts to suit everyone's choices and budgets. Quick communication of order confirmed and send by date. Kept me informed rig... See more

Company replied

Rated 5 out of 5 stars

Love the letterbox hugs - always nice little goodies - especially the socks :) - and lots of variety to choose from. Makes a change from the standard bottle of fizz (although you can get those too!) P... See more

Rated 5 out of 5 stars

I have ordered maybe 5 or 6 Boxes of Hugs over the last few years as I live in Western Australia, with family in the UK, so has been easier to send from a British online company. Every single one h... See more

Company replied

Rated 5 out of 5 stars

We had a 'build your own' box made up for our daughter who was about to start her exams. So many lovely items to choose from, all excellent quality and packed up in a fabulous box. Delivery just as ex... See more

Company replied


Company details

  1. Gift Shop

Information provided by various external sources

Send hugs by post to cheer someone up with a gorgeous 'Box of Hugs’. A great alternative to flowers, these thoughtful hug in a box gifts are full of treats and a personalised card to let someone know you're thinking of them. Next Day delivery available!


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.9

All reviews

(2,559)

389 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication

Great communication, excellent selection

June 1, 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hello Kym,
Thanks so much for your positive review. We're really pleased you were happy with your experience!
Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

Order a box gift all the way from New…

Order a box gift all the way from New Zealand, how easy, delivery quickly.
Perfect

June 1, 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hello Helen,
Thanks so much for such a lovely review. We're so pleased we can send your gifts on your behalf when you are overseas and hope the recipient loved their box of hugs!
Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

Choice of gifts are lovely

Choice of gifts are lovely, fast reliable delivery.

June 1, 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hello Kelly,
Thanks so much for your great review. We're really pleased you were happy with the choice and delivery!
Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

Great Company

Great service! Great communication! I would definitely use them again.

May 29, 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hi Nathan,
Thanks so much such a great review. We're really pleased you were happy with your order and hope the recipient loved their box of hugs!
Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

The whole experience from purchase to…

The whole experience from purchase to delivery was excellent. A very quick delivery. Totally satisfied, would definitely use Box of Hugs again.

May 28, 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hello Karen,
Thanks so much for your review, we are so pleased you were happy with your experience and hope your recipient loved their box of hugs.
Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

Amazing company beautiful gift great…

Amazing company beautiful gift great pricing fast delivery would highly recommend

May 28, 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hello Gayle,
Thank you for your review, we're so happy that you were pleased with your order and hope we can help you again in the future!
Best wishes
The Box of Hugs team xoxo

Rated 5 out of 5 stars

Box of Hugs, look no further, they’re brilliant…

Such a very special business, Anna, Sophie and Lucy, lead by great example. Their Box of Hugs is my constant ‘go to’ when sending unique, good quality, heartfelt gifts.
They’re a joy to work with, nothing is too much. Highly recommend. Mrs L, Suffolk

May 28, 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hello Gina,
Thank you so much for your lovely review! Thank you so much for all of your repeat business, it means a lot to us!
From all of the Box of Hugs Team xoxo

Rated 4 out of 5 stars

Some really nice gifts available and I…

Some really nice gifts available and I was able to put together a lovely box for my good lady whilst working away.
Had an issue with delivery as they delivered the day after they said they would, but as it wasn't urgent didn't create a problem

May 26, 2026
Rated 5 out of 5 stars

The two orders I recently ordered were…

The two orders I recently ordered were enjoyed by the recipients. From the boxes to the contents, everything was as ordered.
I used to send flowers to people in the UK( I’m in Australia) but was , latterly, very disappointed. Box of Hugs is my new go to gift.

May 26, 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hello Sally,

Thanks so much for such a lovely review. We're so pleased we can send your hugs on your behalf when you are overseas!

Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

A really good gift

Really easy to navigate website.
Lovely selection of gift boxes to chose from with the added option of ‘create your own’.
Really good communication from the company about my order.
Quick delivery.
The ‘box’ is lovely as are the contents. They look to be of good quality.
It is a gift and I am sure the recipient is going to love it.
Will definitely be ordering again.

May 26, 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hello Alistair,

Thank you so much for such a lovely review. We're so pleased that we could provide such a positive experience for you. We hope your recipient loved their gift and look forward to helping you again in the future.

Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

Build your own box!

Box of Hugs has a brilliant selection of boxes put together for your chosen recipient but also offer a build your own box facility which is so good for tailoring yourself. The website is great, ordering easy and communication and delivery is excellent. A quality service with outstanding goods, great prices and the best customer service. Highly recommended!

May 26, 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hello Kim,
Thank you so much for your lovely review. We're so pleased you were happy with your ordering experience and would love to help you again in the future! Its so lovely to hear such positive comments from our customers.
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

Lovely choice of gifts

Lovely choice of gifts and quick despatch and delivery. Always well received. Definitely recommend.

May 26, 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hello Emma,
Thank you so much for your review, we're so pleased you loved your ordering experience!
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

Brilliant as usual

Brilliant as usual. I forgot the accompanying card to a friend to say who the Box was from, they went the extra mile and let me know, and put it right.
They have saved me so much worry trying to send gifts from Australia.

May 27, 2026
Unprompted review
Box of Hugs London logo

Reply from Box of Hugs London

Hello,

Thank you so much for your lovely review! We're so pleased we can send your gifts to your loved ones when you are so far away. We hope your friend loved their box of hugs!

Best wishes
The Box of Hugs Team xoxo

Rated 4 out of 5 stars

The experience and ordering were great

The experience and ordering were great. My only other comment was there was a delay delivering the Box of Hugs.

May 11, 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hello Kate,

Thanks so much for your review. We're so pleased you had a great ordering experience. We're sorry if you felt the delivery was delayed. I have checked this for you and can see that this was delivered within the 2-3 day delivery timeframe so I'm so sorry if you were disappointed with the delivery time.

Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

Excellent choice of gifts to go into…

Excellent choice of gifts to go into the boxes. Delivery was problem free and box arrived with the recipient when expected. A great little company to deal with.

May 11, 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hello Sara,

Thanks so much for your lovely review. We hope the recipient loved their box of hugs!

Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

Great customer service

Great customer service, easy to contact, fast response to questions. I have sent two of these gift boxes to my granddaughter who is stressing over A levels. She loved them and it made me feel that I was giving her a hug even though I couldn’t be there with her. Really nice selection of gifts to choose from. Happy I found this company.

May 20, 2026
Unprompted review
Box of Hugs London logo

Reply from Box of Hugs London

Hello Selina,

Thank you so much for your review. We're so pleased your granddaughter loved her box of hugs and hope it helps to relieve any exam nerves!

Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

Lucy made sure the package would go to another pick-up point

We wanted to ship a giftbox to our boss. He was in the hospital. The Hospital rejected the package, but luckily Lucy made sure the package would go to another pick-up point so our boss could collect it. Thankyou so much Lucy and team! Great Service!

May 21, 2026
Unprompted review
Box of Hugs London logo

Reply from Box of Hugs London

Hello,

Thanks so much for your review. We're so pleased to be able to get things like this sorted, especially when people are having a tough time in hospital!

Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

First time user of Box of Hugs ( love…

First time user of Box of Hugs ( love the name!) and I couldn’t be happier. I wanted to let my sister in UK know I was thinking of her on her birthday and send more than a card. Box of Hugs has a huge variable list of products to choose from at reasonable cost and I selected things to make her feel special. As I’d left it until the day before her birthday I was very grateful for ‘next day delivery’. The service and communication was excellent.
My sister was very surprised and happy to receive the ‘hugs’ ( except it made her cry!)
I will definitely use this service again.

May 18, 2026
Unprompted review
Box of Hugs London logo

Reply from Box of Hugs London

Hello Wendy,

Thank you so much for such a lovely review. We're so happy to be able to help send your hugs when you are not close by and love to hear that your sister was so happy with her box of hugs! We look forward to helping you again in the future.

Best wishes
The Box of Hugs Team xoxo

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