Box of Hugs London Reviews 

2,558
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 416 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and wide variety of products, especially the thoughtful options to build personalized gift boxes. People frequently commend the excellent service, highlighting efficient communication and helpfulness throughout the ordering process. The delivery service is consistently described as prompt and reliable, often arriving exactly as expected. Many consumers appreciate the unique and heartwarming nature of the gifts, which consistently bring joy and comfort to recipients. Reviewers also frequently mention the ease of customization and the beautiful presentation of the gift boxes.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the wide selection and high quality of items... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speedy and prompt delivery,... See more

Service

People report positive experiences with service, consistently praising its efficiency, reliability, and... See more

Order

Customers had positive experiences with order, praising the smooth and easy ordering process, quick... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always lots of choices on the website which is easy to navigate. Great gifts to suit everyone's choices and budgets. Quick communication of order confirmed and send by date. Kept me informed rig... See more

Company replied

Rated 5 out of 5 stars

Love the letterbox hugs - always nice little goodies - especially the socks :) - and lots of variety to choose from. Makes a change from the standard bottle of fizz (although you can get those too!) P... See more

Rated 5 out of 5 stars

I have ordered maybe 5 or 6 Boxes of Hugs over the last few years as I live in Western Australia, with family in the UK, so has been easier to send from a British online company. Every single one h... See more

Company replied

Rated 5 out of 5 stars

We had a 'build your own' box made up for our daughter who was about to start her exams. So many lovely items to choose from, all excellent quality and packed up in a fabulous box. Delivery just as ex... See more

Company replied


Company details

  1. Gift Shop

Information provided by various external sources

Send hugs by post to cheer someone up with a gorgeous 'Box of Hugs’. A great alternative to flowers, these thoughtful hug in a box gifts are full of treats and a personalised card to let someone know you're thinking of them. Next Day delivery available!


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.9

All reviews

(2,558)

387 reviews in the last 12 months

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Rated 5 out of 5 stars

What a great idea

What a great idea. The box was fabulous, my Mum loved it. Definitely recommend to anyone who needs a gift for someone who has everything. Thanks 😁

June 11, 2026
Rated 5 out of 5 stars

Easy to use Website as I am Visually…

Easy to use Website as I am Visually impaired, a great choice in products to choose from as I made my own box to send, my family member who I sent the box to was chuffed with the items in the box and said the presentation was really nice, delivered on time too, I have put a review on Trust pilot already fyi. Thank you

June 11, 2026
Rated 5 out of 5 stars

Great company, great service, great product

I have used Box of Hugs several times now after discovering them via a web search. Each time it has been easy to navigate their website to pick either a set box, letterbox hug or create a custom box/hug.
Every box I have sent has been received with great thanks, and I know some of my recipients have since gone on to use Box of Hugs themselves.
It is such a wonderful way to express your feelings to a friend/colleague/family member etc.,
Finally, it is so nice to get a thanks back from Box of Hugs whenever you place an order, it makes you feel really appreciated as a customer. Thank you Box of Hugs team x

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience & the recipient loved it

I used the build your own box option and found the website layout very easy to navigate and very user-friendly. There was a really well thought-out selection of items: sweet, savoury, drinks as well as non-food comfort & personal care items. Was glad to see some vegan options too. Delivery was on time and well presented. I have already ordered from Box of Hugs a second time and would definitely do so again.

June 10, 2026
Rated 5 out of 5 stars

I by mistake ordered two cards in my…

I by mistake ordered two cards in my box of hugs and they noticed and automatically refunded one for me without me even asking. My friend was very happy with her box of hugs. Would definitely recommend.

June 9, 2026
Rated 4 out of 5 stars

My daughter loved her box of hugs

My daughter loved her box of hugs, the products are so cute. The only disappointment was the delivery. I thought it would have got to her some as I had paid extra money for it to be delivered faster. I am in Australia though so maybe the time difference mucked that up?

June 8, 2026
Rated 5 out of 5 stars

Perfect way to say “thinking of you”:

I have both received and gifted “hugs”; a great way of sending a personalised “thinking of you” message when you can’t deliver an IRL hug. Fab selection of quality gifts to pick from, beautifully packaged and delivered on time.

June 8, 2026
Rated 5 out of 5 stars

Fast and accurate

Fast and accurate. Great package to lift my son's spirits during gruelling exam week...he's 25 and kept his 'hugs' penguin with him!

June 1, 2026
Rated 5 out of 5 stars

What a great idea

What a great idea. I received one as a gift when recovering from surgery and it really lifted my spirits.
I bought one as a thank you and my friend burst into tears of happiness when she received it.
Lovely family run business 💯 will be supporting you 👏🏻

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely as a present

I ordered this as a present for my sister, and she absolutely loved it! I think it's so great you can personalise your little gift box!

June 5, 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hi Lisanne,
Thanks so much for your review. We're so glad your sister loved her box of hugs!
Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

Great way to send a gift

Such an easy process to work through - choosing the box and all the gifts you want to include in your gift. Lovely and extensive array of items to choose from.
Great delivery service too.

June 5, 2026
Rated 5 out of 5 stars

Great gift instead of flowers for a…

Great gift instead of flowers for a change. Was happy to be able to choose items to include. The recipient loved their box of hugs which arrived on time. Happy customer 😊

June 3, 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hello Meagan,
Thank you so much for your lovely review. We're so pleased to hear that the recipient loved their box of hugs!
Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

The box was very well crafted and…

The box was very well crafted and delivered as per the instructions mentioned. All the food items were of high quality as well as the plushies i bought for my girlfriend

May 27, 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hello Anay,
Thanks so much for your review, we're so pleased you were happy with the items in your gift!
Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

This was so much cheaper than sending…

This was so much cheaper than sending something from Australia,even with the conversion difference. Great choices & just the right cards,all got delivered. Great experience & service

May 26, 2026
Box of Hugs London logo

Reply from Box of Hugs London

Thank you so much for your review. We're so pleased we can send your hugs on your behalf when you are overseas! We hope the recipient loved their box of hugs!
Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

Quality gift options and speedy…

Great quality gift options and speedy delivery. The communication gave me confidence that my son’s gift would arrive on time. Highly recommend.

June 1, 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hello Cindy,
Thanks so much for your review, we're really pleased that you were happy with your order. We hope your son loved his box of hugs!
Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

Great communication

Great communication, excellent selection

June 1, 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hello Kym,
Thanks so much for your positive review. We're really pleased you were happy with your experience!
Best wishes
The Box of Hugs Team xoxo

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