Box of Hugs London Reviews 

2,560
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 414 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive and top-quality selection of items, making it wonderfully easy to build a personalized box for friends and family. People note that parcels always arrive promptly on time, are beautifully packaged, and bring immense joy and comfort to recipients during difficult or celebratory moments. Consumers also appreciate the consistently reliable communication and exceptionally friendly customer support provided all the way through the ordering process. Many buyers happily share that they have used the service multiple times and will certainly continue choosing it for all their future special occasions.

What people talk about most

Product

Reviewers mention positive feedback about product quality and the wide variety of items available. Consumers... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting prompt and fast next day... See more

Service

Customers consistently note positive experiences with service, highlighting reliable, efficient, and friendly... See more

Order

Clients share positive opinions on order, consistently praising the smooth and easy online process. Consumers... See more

Quality

Users describe positive interactions with quality, consistently highlighting the excellent choice and high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always lots of choices on the website which is easy to navigate. Great gifts to suit everyone's choices and budgets. Quick communication of order confirmed and send by date. Kept me informed rig... See more

Company replied

Rated 5 out of 5 stars

Love the letterbox hugs - always nice little goodies - especially the socks :) - and lots of variety to choose from. Makes a change from the standard bottle of fizz (although you can get those too!) P... See more

Rated 5 out of 5 stars

Never used this company before and was a bit apprehensive. Absolutely spot on with everything . The ordering was soo easy. Everything went smooth and delivery was right on time. 120% recommend the... See more

Rated 5 out of 5 stars

I have ordered maybe 5 or 6 Boxes of Hugs over the last few years as I live in Western Australia, with family in the UK, so has been easier to send from a British online company. Every single one h... See more

Company replied


Company details

  1. Gift Shop

Information provided by various external sources

Send hugs by post to cheer someone up with a gorgeous 'Box of Hugs’. A great alternative to flowers, these thoughtful hug in a box gifts are full of treats and a personalised card to let someone know you're thinking of them. Next Day delivery available!


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(2,560)

390 reviews in the last 12 months

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Rated 5 out of 5 stars

Great way to show someone you are thinking of them

I set a box to each of my nieces doing significant exams.
Liked the wide choice of gifts and not just the usual brands - different options.
Dispatched quickly and they were both delighted.

May 4, 2026
Unprompted review
Box of Hugs London logo

Reply from Box of Hugs London

Hello,

Thank you so much for such a lovely review. We're so pleased your nieces loved their gifts and hope that they helped with any exam nerves!

Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

Lovely products efficient service

Lovely products efficient service. My daughter loved her box.

May 6, 2026
Unprompted review
Box of Hugs London logo

Reply from Box of Hugs London

Hello Dorothy,

We are so pleased to hear that your daughter loved her box. Thank you so much for your review.

Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

Always good service from this company…

Always good service from this company with beautifully presented boxes of gifts. Good information about delivery status.

April 30, 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hello Marilyn,

Thank you so much for your review. We are so pleased to hear you are happy with your boxes. We hope we can help you again in the future!

Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

Really helpful customer service

Really helpful customer service. 3 very happy recipients of a little box of hugs just before their GCSE’s. Excellent all round, thank you

May 6, 2026
Unprompted review
Box of Hugs London logo

Reply from Box of Hugs London

Hello,

Thank you so much for your lovely review. We hope that our boxes helped with any GCSE nerves!

Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

Never disappoints

Never disappoints, my daughter loved the box I choose, especially her favourite flat jacks!

April 29, 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hello Pauline,

Thank you so much for your lovely review. We are so pleased your daughter loved her box and that we could provide one of her favourite treats!

Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

Great choice of gifts to personalise…

Great choice of gifts to personalise the hamper. The box arrived in a very timely way and was beautifully presented. The recipient was delighted

April 29, 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hello Maryann,

Thank you for your review, we are so happy to hear that your gift was well received. We would love to help you again soon!

Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

Fabulous gift box service

Since discovering this lovely gifting service, it has become my absolute go-to! Lovely selection of gifts, with new things appearing since I found it last year. All my recipients - from nephews, to siblings, to parents and friends - have been delighted. All deliveries have arrived perfectly. Highly recommend!

May 5, 2026
Unprompted review
Box of Hugs London logo

Reply from Box of Hugs London

Thank you so much for such a lovely review. We're so pleased to hear that your gifts have been so well received. We are constantly reviewing our products to make sure we are providing new and exciting items. We hope we can help you again soon!

Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

This gift was for my niece on her 40th…

This gift was for my niece on her 40th birthday and she absolutely loved it. I have ordered several boxes from you and each time whoever receives the box enjoys it.

April 28, 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hi Claude,

Thank you so much for your lovely review. We're so pleased your niece loved her gift. We hope we can help you again soon!

Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

Great products and fantastic quick…

Great products and fantastic quick delivery

April 27, 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hi James,

Thanks so much for your review. We 're so pleased you were happy with your order and delivery.

Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

Brilliant idea

Brilliant idea. This is a wonderful service for me to send surprise gifts to my daughter in London from Aussie.

April 27, 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hi Stephanie,

Thank you so much for your lovely review. We're so pleased we can provide a hug from overseas on your behalf!

Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

Fantastic, no faults

Honestly can’t fault the box at all, my friend absolutely loved it and it was a lovely pick me up after her surgery. She said the cookie was lovely, and the chocolate was good quality. I would definitely do this again!

April 23, 2026
Unprompted review
Box of Hugs London logo

Reply from Box of Hugs London

Hello Emily,

Thank you so much for your lovely review. We are so pleased to hear that your friend loved her box of hugs and really hope it helped her to feel better.

We'd love to help you again in the future.

Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

Excellent service

Excellent service. I was concerned about the delivery because I had a very short window to schedule it to arrive and so I sent a message and was instantly messaged back by a lovely person who made me feel very reassured. They took the order name to make sure it was packed on time and the box arrived by 10am the next day! The contents were all of excellent quality, especially the bear and the crochet flowers. Incredible company, would definitely recommend.

April 25, 2026
Unprompted review
Box of Hugs London logo

Reply from Box of Hugs London

Hi Isabella,

Thank you so much for your lovely review. It really means a lot to us. We're so pleased that you loved the items you chose and that your gift arrived promptly!

Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

Bought for a friend to cheer them up

Bought for a friend to cheer them up. Plenty of boxes to choose from and you can also make up your own. Easy to order and quick delivery. My friend loved it. Good value for money to show someone that you care. Have used before and will use again.

April 7, 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hello Deborah,

Thank you so much for your review. We're so pleased to hear that you found our site easy to use and that your friend loved her box of hugs!

Thank you so much for your orders and we hope to see you back again soon.

Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

Best customer service ever

I was sending a birthday gift from the US to the UK and Box of Hugs was so easy to customize and order from. The box was delivered as expected to my friend, who was truly delighted. Then Box of Hugs realized one of the food items was slightly past the best by date and went above and beyond to resolve the quality issue, without any complaints from us! Honestly have never received such wonderful, proactive customer service. Will be using them for all my UK gifts in the future.

April 8, 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hello Kelly,

Thank you so much for such a lovely review. We're so pleased that we could provide such a positive experience for you. We hope your recipient loved their gift and look forward to helping you again in the future.

Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

Great company, highly recommended.

I have used Box of Hugs twice now and both times it has been a great success with both the recipients delighted. The delivery was really speedy and the goods are high quality and presented really well. Great company, highly recommended.

April 16, 2026
Unprompted review
Box of Hugs London logo

Reply from Box of Hugs London

Hi Joanna,

Thank you so much for your lovely review. We are so pleased to hear that your recipients loved their gifts!

Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

So much choice, great service, beautifully put together

I've ordered two boxes from Box of Hugs for different people, for different occasions, and been so impressed with them. The choice of gifts is excellent, my recipients have been so delighted by them and they're always delivered quickly and clearly put together with care. I love that this is a family run (sisters) business. It feels a very personal service, and that they really love what they do. I'll definitely be ordering from them again 🙂

April 17, 2026
Unprompted review
Box of Hugs London logo

Reply from Box of Hugs London

Hello Ruth,

Thank you so much for such a lovely review! It really means a lot that you and your recipients love our boxes so much, and we look forward to helping you again in the future.

Best wishes,
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

Would recommend

Great company! I had a lot of fun picking the items to go in the box, which added a lovely personal touch. Easy to use and delivered quickly, with a great range of products. Would definitely use again!

April 7, 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hi Hannah,

Thanks so much for your lovely review. We're so pleased you enjoyed selecting your gifts and that you found the website easy to use! We look forward to helping you again soon!

Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

A Box of Hugs - feel good product.

We originally received a box of hugs from a relative and have since sent 3 boxes of hugs to separate friends who all were thrilled with them. The most recent box was to our lovely optician who never fails to spread her joy.
We highly recommend this business for quality gifts, good food and great service. It always brings us pleasure to send these boxes.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Incredible service & hampers!

An incredible business that is so perfectly female & family run! From attention to detail, organisation and a great website, I choose box of hugs every time we want to share some recognition or love at my work place! Always exactly on time, and perfectly executed - It makes such a difference to have a customised hamper for our staff. No more £200 hampers of random biscuits and wine, the items here are all fun, engaging, and tasty!

April 1, 2026

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