Box of Hugs London Reviews 

2,560
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 414 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products and the extensive selection available, offering many lovely items and the flexibility to build personalized boxes. Reviewers find the ordering process very easy and appreciate the efficient, reliable service provided from start to finish. Many customers highlight the prompt and on-time delivery, noting excellent communication that keeps them informed throughout the process. People often describe the gifts as thoughtful and well-received, bringing joy and comfort to recipients for various occasions, making them a popular and unique choice that truly lifts spirits.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the extensive and varied selection of... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and prompt... See more

Service

Consumers find service to be positive, with many reviewers consistently praising its reliability, efficiency,... See more

Order

Clients share positive opinions on the ordering process, often describing it as easy and smooth, even when... See more

Quality

People report positive experiences with quality, consistently praising the high standard of gifts, whether... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always lots of choices on the website which is easy to navigate. Great gifts to suit everyone's choices and budgets. Quick communication of order confirmed and send by date. Kept me informed rig... See more

Company replied

Rated 5 out of 5 stars

Love the letterbox hugs - always nice little goodies - especially the socks :) - and lots of variety to choose from. Makes a change from the standard bottle of fizz (although you can get those too!) P... See more

Rated 5 out of 5 stars

Never used this company before and was a bit apprehensive. Absolutely spot on with everything . The ordering was soo easy. Everything went smooth and delivery was right on time. 120% recommend the... See more

Rated 5 out of 5 stars

I have ordered maybe 5 or 6 Boxes of Hugs over the last few years as I live in Western Australia, with family in the UK, so has been easier to send from a British online company. Every single one h... See more

Company replied


Company details

  1. Gift Shop

Information provided by various external sources

Send hugs by post to cheer someone up with a gorgeous 'Box of Hugs’. A great alternative to flowers, these thoughtful hug in a box gifts are full of treats and a personalised card to let someone know you're thinking of them. Next Day delivery available!


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(2,560)

390 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely treat.

Gift was bought as a treat for my daughter. She loved it and thought it was a lovely idea. Cute socks and yummy hot chocolate.

March 30, 2026
Rated 5 out of 5 stars

Easy to use website

Easy to use website, prompt delivery and recipient very happy. Thank you

March 30, 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hi Susan,

Thank you for your lovely review, it really means a lot to us.

We are so pleased that you found our site easy to use and that your recipient was happy with their box of hugs.

We hope to see you back again soon.

Best wishes
The Box of Hugs Team

Rated 5 out of 5 stars

Lovely gift box

I bought a letterbox gift box for a friend going through a tough time and she loved it. I had to email with the team a couple of times about the delivery and they were super helpful and quick to respond. Will definitely use again.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful presentation & superb chocs

Beautiful presentation, from packaging to wording, and delicious chocolate. Taste & texture (snap of the chocolate) are superb. I received these as a gift, and wouldn’t normally go out of my way to write a review for something I hadn’t purchased, but these chocolates warrant the extra effort. Would highly recommend

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Such a personalised service.

Such a personalised service.
Excellent products, so many amazing gift choices and option to make up your own box of gifts.
Communication is amazing.
Reliable service, delivered on time and in good order.
I live in Australia and love this family business. I can’t recommend highly enough.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Two box of hugs to bring warm comfort

I purchased two box of hugs for a friend and family member. Both had recently lost a loved one, and flowers were not an option from me. I wanted to give them a hug, something to warm their heart, for them to have time to sit and reflect on good times. The mug choice, tea pigs, and scented candle were perfect. Thank you 🙏

March 10, 2026
Unprompted review

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