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BOXO USA Reviews 

374
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that the tool sets and organized foam storage make work much easier and more efficient. People also highlight the fast shipping and responsive customer service, sharing that support agents are always ready to help and resolve any problems smoothly. Some reviewers were not happy with delivery times, mentioning that shipments took significantly longer than expected or faced frustrating delays along the way. A few consumers additionally noted minor design quirks regarding specific tool sizes or drawer configurations in their storage boxes.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting dependable tools, well-designed... See more

Quality

People report positive experiences with quality, highlighting that the tools and boxes are sturdy,... See more

Delivery service

Clients share positive opinions on delivery service, noting an outstanding experience from order entry to... See more

Customer service

Consumers find customer service to be exceptionally positive and professional. Reviewers consistently report... See more

User experience

Users describe positive interactions with user experience, highlighting an outstanding overall journey from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Like the fact there is a sample kit, purchased it and have been using it in professional setting for a couple weeks now…I’m a fan, especially for the price, you get some good tools.Generally prefer a... See more

Company replied

Rated 5 out of 5 stars

Amazing, high quality toolkit for my Ducati Multistrada adventure bike. Comes with everything you need in a fairly compact and rugged case. I love when companies prioritize quality, customer experien... See more

Company replied

Rated 5 out of 5 stars

Bought this tool box for my fiancé, he loves it and it rolls like a dream! Sturdy and well constructed. Delivery via freight was a breeze and came well packaged. We had some missing items, but custome... See more

Company replied

Rated 5 out of 5 stars

From start of quote to final product arriving I have been impressed with BoxoUSA. Quick response for a quote all the way to receiving the tools and I requested a entire toolbox tools from them. Price... See more

Company replied


Company details

  1. #4 of 8 best companies in Tool Manufacturer
  2. #1 of 8 best companies in Car Repair and Maintenance
  3. #5 of 13 best companies in Equipment Supplier
  4. #7 of 23 best companies in Tool Store
  5. #1 of 6 best companies in Tool Wholesaler

Written by the company

BoxoUSA is your trusted partner for high-quality tool solutions tailored to professionals and enthusiasts alike. We specialize in customized tool boxes, portable tool rolls, and precision-crafted EVA Foam tool organization to keep your workspace efficient and organized. Whether you’re tackling projects in manufacturing, powersports, automotive, or motorcycle maintenance, we provide application-specific tool kits designed to meet the unique demands of your industry. With second-generation leadership and a commitment to innovation, BoxoUSA delivers durable, reliable tools that stand the test of time. Each product is backed by our lifetime warranty, giving you peace of mind and unmatched value. From compact tool rolls perfect for on-the-go jobs to large-scale tool boxes for professional garages, our solutions ensure you work smarter, not harder. At BoxoUSA, we blend professional-grade craftsmanship with a passion for premium organization and efficiency. Whether you’re fine-tuning a motorcycle or maintaining heavy equipment, BoxoUSA tools empower you to achieve your best. Discover the difference with tools built to exceed your expectations.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

374 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(374)

183 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

20+yr automotive shop owner advises you to RUN!

I took a chance on this brand and I am extremely sorry I did. The tool quality is literally bottom of the barrel. Crescent wrench has pitting and a bunch of inpurities visible, the wrenches are very light, the drawers have no soft close and the box feels like something from 1990s craftsman. Super flimsy drawers. Husky box and harbor freight icon tools would EMBARRASS this for half the money. Do t make the mistake I did. This stuff is pure trash. 4k ish dollars down the drain.

September 24, 2025
BOXO USA logo

Reply from BOXO USA

Hi Damian, Thank you for sharing your experience and feedback with us. Our products are backed by a lifetime warranty, for any reason you are not happy with your purchase, please contact us to process your refund. Unfortunately, we did not receive any communication from you to discuss any issues you were having with your purchase. Our Customer Service team will be reaching you to further assist with initiating your return process. We look forward to servicing you. BoxoUSA team.

Rated 5 out of 5 stars

Mobile mechanic review

I love the cut outs so i can ensure i have all my tools when i leave a job. Tools have held up to my abuse. Could use a 3/8 drive breaker bar but the 1/2 works just the same. Very happy with the tool set!

September 23, 2025
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Reply from BOXO USA

Hi Bryan, Thank you for your review. We appreciate your time and are happy to hear our EVA foam help keep you orginized.

Rated 5 out of 5 stars

Awesome product

Awesome product, high quality and functional.

October 1, 2025
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Reply from BOXO USA

Hi Dean, We're glad our 26" 5-Drawer Hand Carry fully loaded, Tool Box works perfectly and is a great choice. We appreciate you taking the time to leave a great review.

Rated 5 out of 5 stars

Awesome experience.

The tools arrived in individual packages. The toolbox arrived assembled and with no problems whatsoever. The sales team reached out to me quickly. The whole experience was great. Highly recommended.

September 24, 2025
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Reply from BOXO USA

Hi Melvin, thank you for taking the time to leave a review. We appreciate you sharing your experience. We're glad our 41" Tech Series was a successful pick for you. Our sales team is pretty amazing.

Rated 5 out of 5 stars

Amazing people with an amazing product.

The people not trying to sell me something I don't need was an amazing thing. The tools and the bag will be a great addition to my Razor.

September 23, 2025
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Reply from BOXO USA

Hi Tim, We’re thrilled to hear that you felt comfortable during your experience and successfully found the UTV roll you were looking for! Your satisfaction is our top priority, and we’re here to ensure your next visit is just as enjoyable.

Rated 5 out of 5 stars

BOXO BOX OWNER

I am very, very grateful that I caught the special Boxo was having, handheld toolbox is better than I expected. Just quality through and through. Free shipping, thought it was going to take a while. To my surprise, the items were here within five days.

September 8, 2025
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Reply from BOXO USA

Hi Lee, we're excited that you chose BOXOUSA for your hand carry toolbox. Thank you for your outstanding 5-star review! We truly appreciate your support!

Rated 5 out of 5 stars

Love the combo tool roll

Love the combo tool roll. It’s an easier way to transport tools. I actually bought these for my son and husband and they love the tools. I will probably be buying more. We currently have 2 of the tool boxes. Love how everything is organized and tools easy to use.

September 2, 2025
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Reply from BOXO USA

Hi Cherly, we appreciate this awesome review! We're so happy your husband and son enjoy the tools. We're glad our organized foams are a perfect fit.

Rated 5 out of 5 stars

They look to Be well made tools

They look to Be well made tools. Can’t wait to put them to use and see how well they hold up to the rigorous tasks that we will test them on

September 8, 2025
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Reply from BOXO USA

Hi Everado, We're glad you are enjoying your tools. We appreciate your review.

Rated 5 out of 5 stars

Love these tools and how they are…

Love these tools and how they are already thought out for what I’d generally need in a tool roll. Still have space for the random little things that I have found I need.

August 25, 2025
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Reply from BOXO USA

Hi Andrew,

Thank you for your review. We're glad our tools meet your needs.

Rated 5 out of 5 stars

Easy to order

Easy to order. The shipment was flawless. And the product was everything I expected. My fav part is the organized storage organization foam matt. A quality purchase. The firsts of many for my new hobby garage.

August 18, 2025
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Reply from BOXO USA

Hi Bill, It's fantastic to hear from you! We truly appreciate receiving positive reviews.

Rated 5 out of 5 stars

Communication was excellent

Communication was excellent , going to the shop to exactly see all the tool boxes and tools helped a lot .

August 29, 2025
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Reply from BOXO USA

Hi Jett, Thank you for sharing your experience with us. We appreciate your feedback.

Rated 2 out of 5 stars

Tool bag replacement …

I ordered a replacement bag for my can am tool set purchased from boxo
It took over 6months to receive the new bag great product just unhappy with the time it took to actually receive.
Thank you
Mario Martinez

August 28, 2025
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Reply from BOXO USA

Hi Mario, Thank you for reaching out and sharing your feedback regarding your recent replacement order. We sincerely apologize that the item you needed was out of stock.

We understand this is frustrating, and we are actively working to replenish our inventory as quickly as possible.

Rated 5 out of 5 stars

Corn

Very impressed on being helpful on saving some money & being efficient experience

August 12, 2025
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Reply from BOXO USA

Hi Al, We appreciate you taking the time to leave your positive feedback on our tools. We appreciate your business!

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