Rob Bodie fitted our new boiler today. He was amazing, arriving early and at the specified time. He set to work immediately, quickly preparing the area around the boiler, covering the floor and surfac... See more
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Company details
- Boiler and Heating Service
- Boiler Supplier
- Gas Engineer
- Gas Installation Service
- Gasfitter
- Solar Energy Company
About BOXT
Written by the company
BOXT is proud to be the UK's most trusted installer for new boilers, solar panels, air conditioning systems, heat pumps, home storage batteries, and EV chargers.
We partner with leading manufacturers and over 15,000 registered engineers to install high-quality Which?- and QuietMark-accredited products as soon as the next working day.
Each installation comes with a manufacturer warranty and a one-year workmanship guarantee for your peace of mind. Just answer a few simple questions online to uncover your personalised fixed price today.
✓ Join 250,000+ happy customers
✓ Enjoy our Price Match Promise
✓ Pick an installation date that suits you
✓ Finance options available
✓ Manage your installation and receive expert advice in BOXT's award-winning app
✓ Proud to be backed by HomeServe and Brookfield
Contact info
3320 Century Way, LS15 8ZB, Leeds, United Kingdom
- 0800 193 7777
- customerservice@boxt.co.uk
- boxt.co.uk
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Very easy to book a service via the app
Very easy to book a service via the chat. Brooke was very very very helpful. Thanks again
First class service.
First class service.
Punctual, friendly, efficient.
Josh messaged me with a time of arrival.
Couldn't really ask for anything more from a service
Heat link to Chrome thermostat needed…
Heat link to Chrome thermostat needed replacement. Sean H came to replace it. Heating and hot water back up and running. You Got It Done!
Good level of communication
Good level of communication. Thorough and comprehensive service.
I cannot believe some of these reviews
I cannot believe some of these reviews. My experience was absolutely terrible. Postponed fitting dates ending with a hopeless survey by someone BOXT sent out two days before the second arranged fitting date. He was terrible, offering to do a different job instead of the BOXT version. Worst retail experience I’ve had in years.
Then , BOXT CANCELLED THE JOB!
Great experience
Great experience, work completed to really high standard. Slight delay initially due to scaffolding problem but soon resolved. BOXT do there best to ensure work is carried out on time
A great experience and excellent…
A great experience and excellent service. Sean H turned up on time and fixed the problem in less than 20 mins. Great communication and very efficient.
Excellent service from BOXT fitted the…
Excellent service from BOXT fitted the unit and explained how it works
Very polite and curtious
Very polite and curtious. Explained everything to me. Great service.
Good service.
First class (as usual!)
First class (as usual!) Arrived for service at time promised, completed and left.
Excellent service from start to finish
Excellent service from start to finish. Callum the engineer was very very good. I could not fault him, he was 10 stars from start to finish. Very clean and extremely knowledgeable.
I for one am extremely impressed and happy with my new boiler..
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