Rob Bodie fitted our new boiler today. He was amazing, arriving early and at the specified time. He set to work immediately, quickly preparing the area around the boiler, covering the floor and surfac... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- Boiler and Heating Service
- Boiler Supplier
- Gas Engineer
- Gas Installation Service
- Gasfitter
- Solar Energy Company
About BOXT
Written by the company
BOXT is proud to be the UK's most trusted installer for new boilers, solar panels, air conditioning systems, heat pumps, home storage batteries, and EV chargers.
We partner with leading manufacturers and over 15,000 registered engineers to install high-quality Which?- and QuietMark-accredited products as soon as the next working day.
Each installation comes with a manufacturer warranty and a one-year workmanship guarantee for your peace of mind. Just answer a few simple questions online to uncover your personalised fixed price today.
✓ Join 250,000+ happy customers
✓ Enjoy our Price Match Promise
✓ Pick an installation date that suits you
✓ Finance options available
✓ Manage your installation and receive expert advice in BOXT's award-winning app
✓ Proud to be backed by HomeServe and Brookfield
Contact info
3320 Century Way, LS15 8ZB, Leeds, United Kingdom
- 0800 193 7777
- customerservice@boxt.co.uk
- boxt.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from BOXT fitted the…
Excellent service from BOXT fitted the unit and explained how it works
Very polite and curtious
Very polite and curtious. Explained everything to me. Great service.
Good service.
First class (as usual!)
First class (as usual!) Arrived for service at time promised, completed and left.
Excellent service from start to finish
Excellent service from start to finish. Callum the engineer was very very good. I could not fault him, he was 10 stars from start to finish. Very clean and extremely knowledgeable.
I for one am extremely impressed and happy with my new boiler..
Always wanted air-conditioning
Always wanted air-conditioning. After having a few local companies quote I found that Boxt was the same price. But their service was outstanding, Just over a week from ordering it was installed.
From the electrician and the installer both came and long way as was a shortage of installers available. Where most companies would have rescheduled Boxt had it covered. And the job was done to a high standard with no mess. Would highly recommend.
From the scaffolders to the installers
From the scaffolders to the installers, the service was first class. Thanks so much.
Boxt were brilliant
Boxt were brilliant, 3 days from order to install (date chosen by me)
Engineer fantastic, pipework upgraded and tidied up the gaff on completion, very grateful for all involved.
Really good experience from initial…
Really good experience from initial conversation to installation. Can't fault Boxt service or the fitter. Straightforward & efficient
Boiler move/installation
Will 100% recommend to everyone and anyone. Fantastic customer service from start to finish. Constant updates and accurate time slots from the second we booked our installation.
Our engineer was Darren who came to remove our upstairs boiler and install our new boiler in the kitchen. From the second he arrived he was nothing but professional. Very friendly and easy to talk to which made the whole experience that much better. Darren was very tidy and made sure everything was perfect for us.
If you’re lucky enough to get Darren as your engineer then you’ll be just as impressed as I was with his work and definitely won’t be disappointed. Fantastic plumber and I can’t thank him enough for what he’s done for us.
Boxt bit ok but the the product is poor
I can’t fault the ordering process, or the engineer that came to install my EV charge point.
Some consultation on what was going to happen beforehand would have been nice though as I don’t like an outside isolator and I’d have had it installed different. Installer just did what he was told though.
The real problem through, the EV Charge point is a bad product. Drops off WiFi, can’t lock the connector away, no authorisation protocols to use. So anyone could just use it and I’d pay the bill. Support is really slow from the manufacturer too.
I booked an AM appointment
I booked an AM appointment, and took a day off work, your engineer arrived at 16.40 not his fault may I add. Why offer am or pm appointments if you cannot accommodate, really poor service, which I did not expect from a company I’ve recommended to my friends.
Please do better
Kayode did a fantastic job installing…
Kayode did a fantastic job installing my Air Conditioning unit, very professionally done, I am very pleased, thank you.
Quick Provision and Installation
Booked the boiler on Tuesday, installation engineer and boiler both arrived Wednesday. Great service.
Instaler named Ricky was absolutely…
Instaler named Ricky was absolutely brilliant and all in all BOXT was hassle free great service great boiler and great price.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
