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BOYLE Sports Reviews 

4,907
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 1,572 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently commend the helpful and friendly staff and customer service, often resolving queries quickly and professionally. Many appreciate the website's ease of use, including features like best odds guarantees, live streaming, efficient withdrawals, and good safer gambling tools. However, some customers reported dissatisfaction with customer service, citing unhelpful interactions or being cut off from live chat. Others noted issues with promotions not being honored, such as denied free bets or disappearing cash-out options. Concerns also arose regarding low payout percentages on certain games and difficulties with account management.

What people talk about most

Customer service

People report ambiguous experiences with customer service, with many praising the helpfulness and efficiency... See more

Website

Consumers find the website experience to be ambiguous, with some reviewers praising it as easy to use,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their friendly, helpful, and... See more

Service

Reviewers mention positive feedback about service, often highlighting friendly and helpful staff who provide... See more

Payment

Clients share ambiguous opinions on payment, with some reviewers praising quick payouts and high winnings,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A very good site; easy to use and a huge range of bets available on sports and even entertainment and politics - the horse racing page is especially good with a lot of information available on the run... See more

Company replied

Rated 4 out of 5 stars

Had a sports Enquiry and I was pleased to get a response in under 24 hours. They don’t however do the sports betting option that I was asking for but maybe it’s something I can look into.

Company replied

Rated 4 out of 5 stars

Hi,I find the site easy to use...mostly,sometimes it can go a little odd,almost like a crash. When I asked a question,it was answered quickly , though it varied a little from what the wheel told me,... See more

Company replied

Rated 5 out of 5 stars

Easy to use site ,quick payment ,best odds guaranteed. Love the free bet if you lose offer as I never bet a tenner ,but have won back nice amounts with this ,it demonstrates that I should bet like tha... See more

Company replied


Company details

  1. Online Sports Betting Vendor
  2. Gambling House
  3. Online Casino or Bookmaker

Written by the company

Founded by John Boyle in 1989, the business has grown to over 340 shops in Ireland and the UK and offers telephone, mobile and online betting and gaming services in Ireland, the UK and a range of other international markets. Key milestones in the growth of the company include the purchase of 33 William Hill Bookmakers in January 2020 and the acquisition of 18 shops from Bruce Betting a year earlier, which made BoyleSports Ireland’s largest independent bookmaker. BoyleSports HQ in the Republic of Ireland is located on the outskirts of Dundalk which straddles the border with Northern Ireland. The company currently employs over 2,500 employees throughout Ireland and the UK. BoyleSports is regulated for betting and gaming activities in Ireland, the UK and Gibraltar. BoyleSports has always set itself apart by offering better value than any other bookmaker. Our focus on customer experience means that we invest heavily in the mobile and web experience, which provides our customers with a faster and easier user experience. BoyleSports offers a wide range of betting opportunities ranging from horse racing, greyhounds, football, and tennis to golf, rugby, NFL, cricket, basketball and lottery. Our gaming products include virtual horse and greyhound racing, roulette, blackjack, poker, bingo and a wide range of casino and live casino experiences. This Is Betting.


Contact info

3.6

Average

TrustScore 3.5 out of 5

5K reviews

5-star
4-star
3-star
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1-star

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3.6

All reviews

(4,907)

1,563 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The operators were courteous and clear…

The operators were courteous and clear in the help I needed. Would highly recommend

June 23, 2026
BOYLE Sports logo

Reply from BOYLE Sports

We're so glad our operators were courteous and clear in providing the help you needed. Thank you for your recommendation!

Rated 1 out of 5 stars

Soon as you start winning the restrict your account

My account has been restricted from betting on boosts or promotions
(Basically I have won a few bets ) so now I’m not entitled to any of their offers.

Response nobody has been in touch has to why my account as been restricted

June 15, 2026
Unprompted review
BOYLE Sports logo

Reply from BOYLE Sports

We appreciate you sharing your experience. We are reviewing your account to understand the restrictions better.

Rated 1 out of 5 stars

Account ineligible for Promotions without justification

I infrequently use Boyle Sports but tend to place a couple of bets during major tournaments. I placed a £20 bet as part of a WC promotion where I should’ve received a £5 free bet every time my team won. After not receiving an expected free bet, I contacted Customer Services to clarify and they confirmed that my account had been made ineligible to receive Special Offers or Promotions by the “Trading Department”, without any communication or justification. Boyle Sports still advertised Special Offers to me and allowed me to bet on one and have still not given justification as to why they made the decision. The only positive is that the customer service team replied to me, but overall I’ll never use Boyle Sports again as they’ve acted disingenuously and lost my trust.

June 23, 2026
Unprompted review
BOYLE Sports logo

Reply from BOYLE Sports

We appreciate you sharing your experience and feedback with us. We understand your frustration regarding the promotional offer and the lack of communication. We are reviewing this matter internally to prevent similar situations.

Rated 5 out of 5 stars

Definitely the best bookies with lots…

Definitely the best bookies with lots of free bets plus 2 goals ahead as standard. Unbeatable.

June 17, 2026
BOYLE Sports logo

Reply from BOYLE Sports

We're thrilled you appreciate our free bets and 2 goals ahead offer. Thank you for your kind words!

Rated 5 out of 5 stars

The Boyle sports support team were…

The Boyle sports support team were fantastic and thanks to Lexie in giving me information on my boyles sport extra account and information in regards to all Ireland quarter final tickets with Galway GAA!!

June 22, 2026
BOYLE Sports logo

Reply from BOYLE Sports

We're truly happy to hear about your positive experience with our support team. We appreciate you sharing your kind words!

Rated 1 out of 5 stars

Did not receive welcome offer

Did not receive welcome offer of £40 in free bets. Apparently due to 'using a shared affiliate link'. The link landed on the offer page and allowed you to sign up. It's unreasonable to expect a member of the public to understand the nuances of links and affiliate marketing and decline a welcome offer on that basis. I have closed my account and won't be using them again.

June 20, 2026
Unprompted review
BOYLE Sports logo

Reply from BOYLE Sports

We are truly sorry to hear about your frustrating experience regarding the welcome offer. We understand your disappointment and appreciate you bringing this to our attention. We are reviewing our processes to prevent similar issues.

Rated 1 out of 5 stars

They won't let me access account for a…

They won't let me access account for a week absolute joke try luck sky vegas pure joke too there all waste of time & money don't bet big ever gave up thinking win big reality is that lose 😉 wake up all in for themselves. Don't let them win

June 22, 2026
Unprompted review
BOYLE Sports logo

Reply from BOYLE Sports

We appreciate you sharing your experience. We understand your frustration regarding account access and betting outcomes. We are always working to improve our services.

Rated 5 out of 5 stars

Great

Great work 👏

June 15, 2026
BOYLE Sports logo

Reply from BOYLE Sports

Thank you for the 5-star review.

Rated 1 out of 5 stars

What Heading do ya think fits your activity to a customer Approx Dates

You went wrong that's what,, I was betting on you mobile app for 50 months you said and now I'm not. I sent on your request statements then you eventually responded and said I need to send that again only pdf then that wasn't enough you go on to ask for my other empty account where I receive my monthly income. Which goes by me into another account you know of which I transfer bet for a sport you have on your betting app. Do you recall you want only the statements that are from the bank I use to place bets . I know this is not going to mend the trust any more as you have stopped my account before I did You did that. I am upset with also the customer service manager Leon as he was being pleasant as he could knowing he was finger on the button to kill my activity as you know you had a winner most of the bets I did . So that's what all the fuss and concerns you had, Where do I get the money to bet Leon asked, knowing full well I would have got it with the winning bets .

June 1, 2026
BOYLE Sports logo

Reply from BOYLE Sports

We appreciate you sharing your detailed feedback regarding your account and the document submission process. We recognize your frustration with the multiple requests and the impact on your betting activity. We are reviewing your concerns, particularly regarding the communication and the handling of your account, to ensure we improve our processes.

Rated 5 out of 5 stars

Very helpful friendly staff would…

Very helpful friendly staff would highly recommend boylesports to friends and family

June 19, 2026
BOYLE Sports logo

Reply from BOYLE Sports

We are so glad to hear you had such a positive experience with our friendly staff. We truly appreciate your recommendation!

Rated 1 out of 5 stars

Slow payout, poor customer service

Slow payout, poor customer service (was waiting on chat for 2hr before an agent joined), odds aren’t competitive. Just lots of negatives but the icing on the cake that made me delete my account is not honouring BOG on a horse race when the bet was placed at 7:50am when their cutoff is 8am. On ROYAL ASCOT of all events.

The difference? £35… for a £300m+ turnover company to not do a bit of good customer service when I’ve spend thousands with them

Well, jokes on them, I’ll take my business elsewhere.

June 18, 2026
Unprompted review
BOYLE Sports logo

Reply from BOYLE Sports

We genuinely appreciate you sharing your candid feedback. We are concerned to hear about your difficulties with payout speed, customer service wait times, and the BOG issue, especially given your loyalty. We are actively reviewing these points to improve our service.

Rated 5 out of 5 stars

Good. Advice. + help .

The help. I get from. Boyles sports. Is very helpful + i. Appreciate. It thank you.

June 11, 2026
BOYLE Sports logo

Reply from BOYLE Sports

We are so glad our team was helpful. Your appreciation means a lot to us. Thank you!

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