Very late delivery, nearly two weeks and no reply to any phone calls or emails for an update. On the plus, a competitive price and well packaged. Unfortunately would think twice before using again .
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Review summary
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I wish I'd looked at the reviews before ordering. Order placed, money taken (stolen), nothing received. Have tried emailing and telephoning, absolutely no response. Note to self..... no matter ho... See more
Purchased online with the promise of a speedy delivery as stated on their website. Money taken straight out of our account straight away. Paid £68 for 5 tins of fence paint. Four tins arrived two and... See more
Absolutely shocking company, wanted this item urgently and 7 days has gone by with nothing!! No emails answered phone just rings out! I’ve requested a refund but still no response from them, stay well... See more
Company details
Written by the company
Official Blaupunkt UK Power Tool Store At BP Tools, we offer a great range of garden and power tools to keep your home and garden looking neat and tidy and the envy of all the neighbours! Whether it’s grass and hedge trimmers to keep your lawn and shrubs looking pristine, or more heavy duty tools for bigger jobs such as chainsaws and pole saws, our range of lightweight designs make looking after your garden a breeze. For your lawn, we have a number of effective electric lawnmowers and leaf blowers and vacuums for clearing your driveway when autumn rolls around. We also have a great selection of cleaning tools, including pressure washers and wet & dry vacuums, which will help leave your home, driveway or patio spotless. We’re dedicated to bringing our customers the very best service and quality, effective products, which get the job done! All of our garden and power tools also come with our three-year Blue Dot warranty, which has represented the highest standards of quality and trust for almost a hundred years.
Contact info
Highfield House, Congleton Road, ST7 3SY., Stoke-On-Trent, United Kingdom
- 0178 264 9494
- customerservice@bp-tools.co.uk
- bp-tools.co.uk
1.6
Bad
243 reviews
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Hasn’t replied to negative reviews
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Quality
Great product and faultless service. Item came when suggested, was very well packaged and works a treat. Excellent.
April 13, 2021
Great service and really helpful staff
April 9, 2021
Terrific service and great products
I'm really impressed by BP Tools. I made an enquiry about the best available drill for my needs and was given good advice very quickly. I made my purchase very easily on the website and delivery was swift. I'm delighted and highly recommend the company. Thank you!
April 7, 2021
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Excellent pro-active service.
April 6, 2021
Great service
Great service. Got the replacement chain before the weekend highly recommend this company
April 5, 2021
Best service and good quality
April 4, 2021
Unprompted review
Orders on line which was simple
Orders on line which was simple, delivery was quick. Equipment was as discribed
April 3, 2021
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Fantastic service 👌👍
April 2, 2021
Hi BP tools corapondance between …
Hi BP tools corapondance between Maria and other staff was excellent kept me informed from day 1 about my parts. Delivery on time great service hey quality always counts product and service great. Thank you Gus .
April 1, 2021
Excellent product and service
Excellent product and service, would definitely recommend
March 29, 2021
Great service,thankyou
March 28, 2021
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Superb service
Superb service. Contacted regarding a replacement part not available on the website and within a couple days it was in my hand.
March 23, 2021
These people are remarkable
These people are remarkable: swift to reply, charming, knowledgeable. But here's the kicker - truly concerned to help. So customer service at Blaupunkt, almost uniquely today when we are used to the cursory lipservice but 'the computer says no', actually means that they are keen to help the customer and they do! And stick at it till the problem is resolved. Many, many appreciative thanks to each of you.
March 18, 2021
Unprompted review
One of the most professional firms I…
One of the most professional firms I have had dealings with.Dave was extremely helpful as with other people who replied to my emails
First rate👍
March 18, 2021
Reliable service
March 18, 2021
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Excellent customer service
Purchased a leaf blower sometime ago and needed replacement bag unable to find anywhere so spoke to a lady called Maria and she quickly sourced one for me and it was delivered the very next day. Would definitely use this company again
March 16, 2021
Little slow off the mark but great
Little slow to reply to my initial email request but not an issue for me and they explained they had a few technical issues. Excellence service, dispatched goods really quickly. Would use again.
March 15, 2021
Quick and efficient
March 12, 2021
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