Friendly,professional staff. A better price than local dealer,fast ,safe delivery. This heat pump was for a large outbuilding. I may need a larger unit for our house in a few years and BPH is who I'l... See more
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Review summary
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What people talk about most
Based on these reviews
Was glad to find a Navilink Lite from a Canadian supplier. Quick processing and communication. Reasonable delivery time through Canada Post, and was trackable. I would definitely order from BPH sal... See more
They had exactly what I was looking for in a replacement furnace. It was a lot cheaper than shopping locally, and the shipping was quick. I talked directly with the staff, and he was very helpful and... See more
Company replied
My order for the Aldes H150 HRV and Digital Wall Controller was processed quickly and shipped to my door ahead of the estimated shipping date. The units were very well packaged and in great condition... See more
Company replied
Company details
- Heating Equipment Supplier
- Air Conditioning Store
- Boiler Supplier
- Furnace Store
- Hot Water System Supplier
- Ventilating Equipment Manufacturer
Written by the company
BPH Sales' wide selection of only the best in quality HVAC, hot water, and IAQ products from North America's leading brands, rest easy knowing that you and your loved ones will stay safe and warm. HRV or ERV air exchangers, tankless water heaters, boilers, combi-boilers, heat pumps, gas furnaces, unit heaters - we have you covered! From retrofits and renovations to new builds, our team of experts will help you to make sure you understand what products best fit your needs. We will only recommend products that we would install in our homes - a testament to our trust and faith in the quality brands and models we carry! Get in touch with BPH Sales today to find out more about their cross-Canada services.
Contact info
PO Box 255, S0G4L0, Silton, Canada
- +1-800-827-4306
- info@bphsales.ca
- bphsales.ca
4.4
Excellent
214 reviews
Replied to 50% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from BPH Sales
Friendly & great feedback ;)
Thanks for taking the time to support us with your positive feedback, Sherry! We look forward to working with you again.
The BPH Sales Team
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Wrong controller
Wrong controller, no parts for older models, very slow to fix the issue. Will not accept a bad part returned. Lack of information and transparency throughout.
November 17, 2025
Reply from BPH Sales
Good day Max,
Sorry to hear your experience was not the top quality we aim to provide!
Apologies we could not help with parts for an old model - we try our best with our national partner network where we can, but of course, holding parts or controls for all old models is not a practical option for a small family company. Thanks for your understanding regarding this point.
To help us better grow, can you please send an email direct to info@bphsales.ca with the subject title 'SVC-FDBK: Order ######' with all details regarding your order? Including the customer service aspects and where you feel transparency was not there. We pride ourselves on a transparent experience, so of course this feedback will be taken seriously.
Max, we look forward to receiving the details regarding your personal experience via email and we will work to ensure future experiences are improved.
Wishing you all the best this holiday season.
The BPH Sales Crew
service was excellant and very quick
service was excellant and very quick. received my HRV in a quick manner with everything as was explaned to me. Would recomend this company.
November 6, 2025
Reply from BPH Sales
John,
Glad to hear your experience was a positive one! Hope you enjoy the improved IAQ with your new HRV installed!
Look forward to working with you again.
The BPH Sales Team
Everything
Everything. The people we friendly, very helpful and delivered what I asked for. Thank you very much!
November 10, 2025
Reply from BPH Sales
Americo, glad to hear you found our team both friendly and helpful.
Look forward to welcoming you back again in the future.
The BPH Sales Crew
Great to deal with
October 23, 2025
Reply from BPH Sales
Tim, thanks for trusting BPH Sales for your HVAC, hot water, and IAQ needs!
We look forward to having you back again in the future.
The BPH Sales Team
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Reply from BPH Sales
Charlene,
Thanks for the awesome feedback! We will make sure our technical sales and support team receive this feedback!
We look forward to helping you out again.
The BPH Sales Team
Quick and easy to find the unit I…
Quick and easy to find the unit I needed and order it. Great service and quick delivery.
October 15, 2025
Reply from BPH Sales
Hi Bill,
Thanks for the detailed and positive review! Helps both future customers and also ourselves to ensure we are always meeting our customer needs.
Look forward to working with you again.
The BPH Sales Crew
I am very happy with our new unit
I am very happy with our new unit. It was easy to order and delivered quickly to my doorstep.
October 2, 2025
Reply from BPH Sales
Jean-Paul, thank you for taking the time to leave us a review!
Glad you like your new HVAC equipment and that your purchase experience went as well as you had hoped.
Look forward to welcoming you back!
The BPH Sales Team.
Perfect!
Friendly,professional staff. A better price than local dealer,fast ,safe delivery. This heat pump was for a large outbuilding. I may need a larger unit for our house in a few years and BPH is who I'll look too.
September 26, 2025
Reply from BPH Sales
Matthew,
Glad to hear everything went smooth, and we 100% look forward to working with you again in the future!
Thanks for taking the time to leave a review.
The BPH Sales Team
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Unit was damaged when delivered
Received the unit from some Purolator subcontrator at 11:36 this morning. The box was pretty banged up. Upon inspection of the unit I found a nice big dent in the acces cover. It was hit hard enough to unclip the hinges. The styrofoam packing was in pieces. I have photos of all of it.
September 26, 2025
Reply from BPH Sales
Hi Steve,
Please accept our apologies for the condition of the delivered unit!
If not already done so, please contact our service team directly; please have your order number ready for reference! Also, please be ready to share all photos and documentation.
Did Purolator request a signature from you? For any future orders, if they request a signature and the packaging is clearly damaged, we advise contacting our team before signing for the package - once you sign for a package, Purolator sees this as you accepting it in its delivered condition.
Again, please do reach out to us if not done so yet!
The BPH Sales Team
Aldes H150 HRV
My order for the Aldes H150 HRV and Digital Wall Controller was processed quickly and shipped to my door ahead of the estimated shipping date. The units were very well packaged and in great condition. I’ll definitely be ordering from BPH in the future.
September 17, 2025
Reply from BPH Sales
Donald, thanks for the 5-star review!
Glad your arrived not only early, but in the expected condition. Keep us posted what you think of the improved home air conditions once that Aldes HRV is installed.
Thanks again for your business, and we look forward to welcoming you back again.
The BPH Sales Team
Reply from BPH Sales
George, glad to hear you had a smooth and easy experience!
Thanks for the feedback, and we look forward to welcoming you back again.
The BPH Sales Team
Reply from BPH Sales
Perfect?!?! <3 thanks for the glowing review, Jean-Jacques!
We look forward to having you back again!
The BPH Sales Crew
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Reply from BPH Sales
GW, glad you were happy with our shipping timelines and delivery!
Thanks for the positive feedback.
BPH Sales Team
Flawless delivery on large order!
Flawless delivery on large order!
Purchased 6x unit heaters from BPH, Brad was extremely helpful in providing information and assistance with our order. The shipment arrived in less than a week to our jobsite in Vaughan after payment.
August 22, 2025
Unprompted review
Reply from BPH Sales
Hi Seth,
We take pride in providing a holistic solution, from product exploration through to the final delivery. Glad to hear your experience was spot-on!
We will make sure Brad receives the positive feedback. Thanks for taking the time to share your unit heaters experience with us and other future customers!
The BPH Sales Crew
Reply from BPH Sales
WN,
Glad to hear you are loving your new 'toy'! We pride ourselves on offering a selection of only the best HVAC products on the Canadian market, so glad to hear of another happy customer!
The BPH Sales Team
Reply from BPH Sales
Hi Roy,
Glad you enjoyed your BPH Sales experience! Brad is a truly a BPH rockstar!
Look forward to welcoming you back again.
BPH Sales Team
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Friendly and helpful staff
Friendly and helpful staff. Product was packaged well for shipping.
July 17, 2025
Reply from BPH Sales
Rick, glad to hear everything went smoothly! Thanks for the positive feedback, and we look forward to welcoming you back again!
The BPH Sales Team
Bosch USA are theives…
Bosch US sales, poor service. It is unreasonable to require a customer to pay a restocking fee for an exchange. It seems like Canadians are left with no alternative but to be taken advantage of. This issue will escalate as I will ensure that individuals are aware of the American Bosch manufacturer's unethical practices towards Canadians, such as charging $700 for a simple boiler exchange.
June 23, 2025
Reply from BPH Sales
Hi Denis,
Thanks for your feedback. Disappointing to hear you feel taken advantage of, but we also ask for you to keep in mind you do have the option to use brands other than Bosch, if that is what you prefer.
At BPH Sales we try our best to offer a range of products from leading manufacturers and multiple price points to match our customers needs. So if required in the future, please contact our technical sales team prior to making any purchases to explore all of your brand and price-point options.
We do recognize Bosch is not the cheapest option available, but, we also strongly believe that you do get the quality you pay for with Bosch - which is why we continue to work with their products.
Of course, if a wrong product is ordered there are, naturally, re-stocking and return costs involved as these boilers are large items that travel by freight and this drives up your overall costs.
Please contact our team directly should you have further projects and want to explore options for your projects.
We look forward to working with you again in the future.
The BPH Sales Team
Great service and product
Great service and product. Shipping company was confused, bph sorted it for me. Product arrived as advertised at a good price.
June 20, 2025
Reply from BPH Sales
Iain, our apologies again for the shipment confusions!
Glad our team was able to help resolve it in the end.
Look forward to having you back again in the future.
The BPH Sales Crew
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