Friendly,professional staff. A better price than local dealer,fast ,safe delivery. This heat pump was for a large outbuilding. I may need a larger unit for our house in a few years and BPH is who I'l... See more
Company replied
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Review summary
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Based on these reviews
Was glad to find a Navilink Lite from a Canadian supplier. Quick processing and communication. Reasonable delivery time through Canada Post, and was trackable. I would definitely order from BPH sal... See more
They had exactly what I was looking for in a replacement furnace. It was a lot cheaper than shopping locally, and the shipping was quick. I talked directly with the staff, and he was very helpful and... See more
Company replied
My order for the Aldes H150 HRV and Digital Wall Controller was processed quickly and shipped to my door ahead of the estimated shipping date. The units were very well packaged and in great condition... See more
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Company details
- Heating Equipment Supplier
- Air Conditioning Store
- Boiler Supplier
- Furnace Store
- Hot Water System Supplier
- Ventilating Equipment Manufacturer
Written by the company
BPH Sales' wide selection of only the best in quality HVAC, hot water, and IAQ products from North America's leading brands, rest easy knowing that you and your loved ones will stay safe and warm. HRV or ERV air exchangers, tankless water heaters, boilers, combi-boilers, heat pumps, gas furnaces, unit heaters - we have you covered! From retrofits and renovations to new builds, our team of experts will help you to make sure you understand what products best fit your needs. We will only recommend products that we would install in our homes - a testament to our trust and faith in the quality brands and models we carry! Get in touch with BPH Sales today to find out more about their cross-Canada services.
Contact info
PO Box 255, S0G4L0, Silton, Canada
- +1-800-827-4306
- info@bphsales.ca
- bphsales.ca
4.4
Excellent
214 reviews
Replied to 50% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from BPH Sales
Harry, we appreciate you taking the time to leave the feedback!
Have a good day, and we look forward to welcoming you back again in the future.
BPH Sales Team
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A trustworthy supplier.
On time, well packaged, as expected.
Operating instructions could perhaps go into a little more detail.
June 9, 2025
Reply from BPH Sales
Hi Len,
Thanks for the feedback! We will share that information with the manufacturer of your product.
As always, your professional installer is always welcomed to give us a call if particular questions arise during installation!
Look forward to having you back again.
BPH Sales Team
I saved a lot buying online
I saved a lot buying online. Delivery was also fast. I will buy more for sure
May 23, 2025
Unprompted review
Reply from BPH Sales
Logan, thanks for your positive feedback! We look forward to welcoming you back again in the future.
The BPH Sales Team
Reply from BPH Sales
Hi Tim,
Thanks for your feedback. Apologies our packaging and shipping process did not meet your expectations. We will review your order and see if we can improve the turn around time for the future.
The BPH Sales Team
Time of transaction to shipping and…
Time of transaction to shipping and receiving- Excellent with great service.
April 28, 2025
Reply from BPH Sales
Hi Weslie,
Glad our team were able to support you with your new HVAC purchase! Look forward to welcoming you back again in the future.
The BPH Sales Team
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Reply from BPH Sales
Glad our team and delivery partners were able to deliver as hoped!
The BPH Sales Team
I would use someone other than Canada…
I would use someone other than Canada Post, haven't received unit yet but is in hawk and will get out tonight
April 22, 2025
Reply from BPH Sales
Thanks for taking the time to leave your feedback, Kelly. We look forward to welcoming you back again in the future!
Reply from BPH Sales
Thanks for the positive feedback, Sam! Look forward to welcoming you back again in the future.
The BPH Sales Team
Reply from BPH Sales
Thanks for the positive feedback about your shipment! Glad to hear our team and delivery partners delivered as expected.
The BPH Sales Crew
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Top notch customer service
The team at BPH always give the best customer service anyone could ask for!
March 24, 2025
Reply from BPH Sales
Spencer,
Thanks for coming back, again! Always a pleasure working with you guys.
BPH Sales Team
Excellent Customer Service
The customer service team at BPH Sales provided great service. I had previously purchased an HRV and was expecting to be able to use the existing controls that I had. That didn't work out, so the BPH team quickly confirmed what I needed and shipped them out. They also provided the 'HRV package' discount pricing, which was great.
March 14, 2025
Reply from BPH Sales
Bob, glad to hear that our team was able to sort out your control compatibility issues satisfactorily!
Thanks for the feedback, and we look forward to welcoming you back again.
The BPH Sales Team
Received a damaged product that was…
Received a damaged product that was manufactured over 2 years ago. Unacceptable delays in receiving replacement parts.
January 14, 2025
Reply from BPH Sales
Hi Kim,
Thanks for your feedback. After checking into this further with our technical team, this switch had been sent to the manufacturer who performed testing that showed this was damage caused by incorrect user installation. In these scenarios, we are quite limited in what can be supported via warranty as installation errors are not covered.
Apologies we can't help further here, but please make sure to hire a professional when installing electrical units.
We hope to have you back again and please don't hesitate to have your professional installer contact our technical team prior to performing the installation if there are any questions.
Best regards,
The BPH Sales Crew
Great support and advice
I ordered the wrong air exchanger at the beginning and BPH was agree to cancel the order and provide feedback to order the appropriate model .
Product was delivered according to my needs
March 5, 2025
Reply from BPH Sales
Good day Denis,
Glad to hear our team was able to react in a timely manner to cancel the initial order, as well as help ensure you receive the correct solution for your home!
We look forward to welcoming you back again.
The BPH Sales Team
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Reply from BPH Sales
Ronald, we are glad to hear you were happy with the overall experience!
Look forward to helping with your next upgrades or new home build project!
The BPH Sales Crew
Great customer service and arrived as advertised
Personal phone call as well as accurate tracking. Already installed and working perfectly.
March 4, 2025
Reply from BPH Sales
Judy,
We try our best to answer all phone calls to give everyone their deserved personal experience! Glad to hear our technical sales team were able to make the time to help you out.
Look forward to having you back again in the future!
BPH Sales Team
A+++
Great comms, friendly staff, solved little problems promptly and professionally
February 18, 2025
Reply from BPH Sales
A+++?!?!? Greg, you make us blush :)
But honestly, thank you for such positive feedback. It is always nice to hear when customers are happy with level of service, even when small mishaps had taken place.
Greg, we look forward to helping with your next projects!
The BPH Sales Team
Well Done BPH
Ordered my Lifebreath Max 155 after consultation with the team at BPH. Easy, quick to react and delivered hassel free. Makes for a great start when upgrading in your home.
February 14, 2025
Reply from BPH Sales
Hi Rick,
Glad to hear our technical sales team were able to help you out with finding the correct HRV solution!
We look forward to supporting you with your next HVAC, hot water, or boiler projects!
BPH Sales Team
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Good experience
February 12, 2025
Reply from BPH Sales
Hi Ronald,
We are happy to hear your overall experience was a pleasant one! Appreciate the positive feedback and look forward to welcoming you back again.
The BPH Sales Team
Called this business and spoke with a…
Called this business and spoke with a Brad who was above and beyond. He was very knowledgeable and appreciated the great service and advice.
February 14, 2025
Reply from BPH Sales
Hi Derek,
Glad to hear Brad and our technical sales team were able to help you out! We will make sure Brad receives this feedback - positive feedback such as this is always a nice way to start a week!
We look forward to having you back again, Derek.
The BPH Sales Team
Recently purchased a Napoleon Furnace…
Recently purchased a Napoleon Furnace and AC unit from BPH, great service and quick delivery.
February 14, 2025
Reply from BPH Sales
Hi Paulo,
Hope you enjoy your new furnace + AC combo! We love the Napoleon products, and also love they are made right here in Canada!
Paulo, we look forward to having you back again and appreciate your business.
The BPH Sales Team
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