BPI Auctions Reviews 479

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, making the auction process smooth and straightforward. The customer service is frequently highlighted as excellent, with many people appreciating the quick response times and the personalized support received. However, some customers also noted issues with the product descriptions, mentioning instances where items were not as functional or complete as listed, leading to unexpected costs or unusable purchases. A few other people also felt that the company's "sold as seen" policy was too rigid and did not adequately address concerns about missing essential parts or inaccurate descriptions, especially for online bidders.

What people talk about most

Staff

Users describe positive interactions with staff. Customers frequently praise the team's helpfulness,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the prompt... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the helpfulness and... See more

Product

People report ambiguous experiences with product quality. While some customers praise the wide selection of... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve been using BPI Auctions for many years to both buy and sell woodworking equipment, and the service has always been excellent. We deal with Richard each time and can’t fault the support he provid... See more

Company replied

Rated 5 out of 5 stars

Bought a dinghy but can't seem to get it sent to me as contact with seller difficult. Seller eventually contacted and item supposidly sent to bpi's warehouse, awaiting some news next week This is no... See more

Company replied

Rated 5 out of 5 stars

It's never an easy process liquidating your lifetimes project but the lads at BPI have been awesome. I've just listed all the kit with Kev too, smashing chap, 😁 understanding and totally professional... See more

Company replied

Rated 5 out of 5 stars

Mr Ryan Clark was so helpful after i had won bids as i could not get there in time for collections due to my work hours and since it was a 3hr drive from where i am based. Mr Clark took my request int... See more

Company replied


Company details

  1. Auction House

Information provided by various external sources

BPI Auctions are a market leader of online asset disposal and have a proud history of success. Our performance is measured in many ways but our first core value is a simple one; We believe every customer deserves to be treated like our number one client.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

479 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Facing retirement - The Sale of a Lifetime of tools

Facing retirement we needed to downsize which entailed selling the entire workshop. Faced with this I contacted BPI who proved to be very supportive - from initial contact to completing the catalog of equipment. We are now in the auction phase. All personnel that I worked with were really knowledgeable and helpful with strong interpersonal skills.

September 3, 2025
Unprompted review
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Reply from BPI Auctions

Hi Graeme

Thank you for your 5* review, we really do appreciate it.

Kind regards
Jo
The BPI Team

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Rated 5 out of 5 stars

Clear and precise process

I receive regular emails from Catherine Lawson advising of upcoming auctions, she also updates any personal information swiftly and accurately on the site.
There is easy access to the auction site and the bidding process is easy to understand and use.
Once payment has been made, arrangement of collection of goods is clear and precise.

September 1, 2025
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Reply from BPI Auctions

Hi Alan

Thank you for your 5* review, we really do appreciate it. I will pass on your feedback to Katherine.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

It's never an easy process liquidating…

It's never an easy process liquidating your lifetimes project but the lads at BPI have been awesome. I've just listed all the kit with Kev too, smashing chap, 😁 understanding and totally professional. Hopefully I won't need them again but if I did I wouldn't hesitate, thanks BPI....

September 1, 2025
Unprompted review
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Reply from BPI Auctions

Hi Jon

Thank you for your 5* review, we really do appreciate it. I will pass on your feedback to the team and especially Kev.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

A huge thank you to BPI Auctions and in…

A huge thank you to BPI Auctions and in particular Richard and Neil for carrying out a quick and professional job. Our whole workshop was auctioned off and we were pleasantly surprised when the auction results came in. The collection of goods has been largely seamless. Good job BPI.

July 30, 2025
Unprompted review
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Reply from BPI Auctions

Hi

Thank you for your 5* review, we really do appreciate it. I will pass on your feedback to Richard & Neil.

Kind regards
Jo
The BPI Team

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Rated 1 out of 5 stars

BPI Auctions = Scam, Avoid Them!

BPI Auctions are scammers hiding behind small print. I lost over £1,000 after being connected with a vendor who vanished and sold me faulty junk. Their staff are useless and unhelpful, repeating “sold as seen” while pocketing massive fees and leaving buyers at the mercy of crooks. Delivery costs are inflated and misleading. This company offers no protection, no accountability, and no support. THEY ARE DIGUSTING! Avoid them at all costs — you’re far safer buying on eBay where at least there is real buyer protection.

August 12, 2025
Unprompted review
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Reply from BPI Auctions

Hi

Thank you for sharing your feedback.
We are sorry to hear you have had a negative experience.

If you would like to email our team directly at auction@bpiauctions.com, we will investigate your issues further.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service

August 21, 2025
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Reply from BPI Auctions

Hi Yani

Thank you for your 5* review, we really do appreciate it.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

Registration Process

Katherine Lawson was extremely helpful in setting up my account and is always ready to support our business. Its refreshing to deal with someone so helpful.

August 20, 2025
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Reply from BPI Auctions

Hi Duncan

Thank you for your 5* review, we really do appreciate it. I will pass on your feedback to Katherine.

Kind regards
Jo
The BPI Team

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Rated 5 out of 5 stars

A refreshing experience

I have found dealing with these guys to be fantastic Ryan in the deliveries has been so helpful informative & professional well done to all of the BPI team

August 20, 2025
Unprompted review
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Reply from BPI Auctions

Hi Paul
Thank you for your 5* review, we really do appreciate it. I will pass on your feedback to Ryan.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

Great long time service from BPI

We've been using BPI for our bathroom auctions for over 5 years now and have had nothing but great service from Richard, Neil and Rebecca in the office, Hiccups are resolved quickly and the whole thing runs smoothly (hopefully for years to come)

August 11, 2025
Unprompted review
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Reply from BPI Auctions

Hi John

Thank you for your 5* review, we really do appreciate it. I will pass on your feedback to Richard, Neil & Rebecca.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

Very responsive to my questions

Very responsive to my questions. Had the info I needed quickly and without fuss. Thanks Claire , great service.

August 13, 2025
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Reply from BPI Auctions

Hi Andy

Thank you for your 5* review, we really do appreciate it. I will pass on your feedback to Claire.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

Quick response

Quick response, great service

August 6, 2025
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Reply from BPI Auctions

Hi Oliver

Thank you for your 5* review, we really do appreciate it.

Kind regards
Jo
The BPI Team

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Rated 5 out of 5 stars

Excellent Customer Service

Had a problem trying to find our Address, sent contact form yesterday, Claire Allen rang me today and sorted within minutes. Very helpful and professional service received. Thank you

August 4, 2025
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Reply from BPI Auctions

Hi David

Thank you for your 5* review, we really do appreciate it. I will pass on your feedback to Claire.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

Mr Ryan Clark was so helpful after i…

Mr Ryan Clark was so helpful after i had won bids as i could not get there in time for collections due to my work hours and since it was a 3hr drive from where i am based. Mr Clark took my request into consideration and organised shipping at a competetive reasonable charge as i only could get time to drive there on a weekend (Saturday) to collect the items and themselves don't work on weekends. He took everything upon himself that i get my stuff. Hat off to him and will recommend this company.

August 4, 2025
Unprompted review
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Reply from BPI Auctions

Hi David

Thank you for your 5* review, we really do appreciate it. I will pass on your feedback to Ryan.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

Problem solved

My request was resolved by Katherine in seconds.Thank you

July 24, 2025
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Reply from BPI Auctions

Hi Victor

Thank you for your 5* review, we really do appreciate it. I will pass on your feedback to Katherine.

Kind regards
Jo
The BPI Team

Rated 1 out of 5 stars

I signed up on Monday 21 July

I signed up on Monday 21 July, on 22 July I found I was locked out of the account. I sent emails with no response.
Not very good at all.
I have since been contacted by bpi and issues resolved. Thank you

July 22, 2025
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Reply from BPI Auctions

Hi Melvyn

We are sorry to hear you were experiencing problems with your account and glad these are now resolved for you. If you need urgent assistance in future please call our team on 01924 245040, we will be more than happy to assist you.

Kind regards
Jo
The BPI Team

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Rated 5 out of 5 stars

Help with log in.

Trying to log in for an auction ,what a nightmare ,phone Katherine Lawson problem solved she certainly knows how to help .thanks again Katherine .Harry.

July 17, 2025
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Reply from BPI Auctions

Hi Harry

Thank you for your 5* review, we really do appreciate it. I will pass on your feedback to Katherine.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

Picked up won items from progressive…

Picked up won items from progressive safety. Craig and Dev couldn’t have been more helpful. They are a credit to the BPI customer service.

July 14, 2025
Unprompted review
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Reply from BPI Auctions

Hi Richard

Thank you for your 5* review, we really do appreciate it. I will pass on your feedback to Craig & Dev.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

Just auctioned my workshop with BPI

Just auctioned my whole workshop with BPI. Flawless service from start to finish.. Richard, who clearly knew his stuff, and his team made the most out of everything I had, I got far more than I was expecting.
I couldn’t be happier.
Would wholeheartedly recommend this company all day long.

June 2, 2025
Unprompted review
BPI Auctions logo

Reply from BPI Auctions

Hi Dusko

Thank you for your 5* review, we really do appreciate it. I will pass on your feedback to Richard and the team.

Kind regards
The BPI Team

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