What an amazing experience with a Truely professional service. BQ Watches are a cut above. Amazing customer service from start to finish. I have complete faith in this company. They are simply awesom... See more
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74-76 Watling Street, WD7 7NP, Radlett, United Kingdom
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My first experience with BQ Watches for an insurance certificate for my watch.
Great service and fast turn around from dropping off the watch to collection. Will definitely be going back when looking to purchase my next timepiece.

Reply from BQ Watches
I have purchase two watches from BQ Watches and the whole experience from perusing the impressive selection of watches online, to making an enquiry, through to purchase and secure delivery was exceptional.
Customer service and satisfaction is at the heart of the business and I found the service agent I dealt with to be knowledgable, non pushy and extremely helpful. The watches I purchased (Tag Heuer) were as described, complete with all paperwork and boxes, and I managed to secure a reduction in the advertised price, without affecting the warranty given.
BQ Watches also offer a complete range of additional services - finance, part exchange, servicing etc that really add value to the experience of purchasing a watch from them.
I recommend BQ Watches and will use them for my next purchase.

Reply from BQ Watches
First time using BQ Watches, speedy, friendly efficient service. Fair price given, will definiately use the service again. Thanks BQ ans shout out to Claire

Reply from BQ Watches
Professional and expert service received promptly, I would highly recommend the BQ team. I will be back for my next watch!

Reply from BQ Watches
Very professional, easy to work with and got the best price,highly recommended.

Reply from BQ Watches
I've had a couple interactions with BQ Watches. Both times, we didnt complete the deal, purely due to my decision. Once with me wanting to hold onto the watch for longer to see how the market moved, which was a mistake and I should have sold it with BQ at the time! The second time, purely because I received an offer privately that was too good to refuse. On both occasions, BQ have been consummate professionals, understood my position and accepted it with the utmost grace, including, returning my watch to me at their own cost and even refusing to accept payment for its transport given it was my decision to not progress with them. Should I or any of my friends be looking to purchase or sell watches in the future. BQ is the only place we will go.

Reply from BQ Watches
Great customer service as always, thanks to David and all the other staff on selling my watch.

Reply from BQ Watches
Always a pleasure dealing with BQ Watches no hassles watch is always delivered on time

Reply from BQ Watches
Nadia was so welcoming and informative. Purchased a Rolex and would recommend and use again

Reply from BQ Watches
Nice dealing with Nadia always, you gave me a good orice on my watch,woorth the 2 hour drive, see you soon. Thank you.

Reply from BQ Watches
Great customer service from Nadia and Kaylie when I came across to sell a watch.

Reply from BQ Watches
Provided great service to sell my Watches’s.

Reply from BQ Watches
I had a great experience at Bqwatches thanks to Nadia and David. They were both lovely, welcoming, and highly professional from the moment I arrived. Their knowledge and excellent customer service made the visit enjoyable and stress-free. Thank you both for such outstanding service!

Reply from BQ Watches
Really easy business to deal with and great service

Reply from BQ Watches
Quick, efficient. A solid offer made and paid the same day the watch was received by them. Thank you!

Reply from BQ Watches
It was a pleasure dealing with Darren and his team. They were very professional and helpful. They are very honest from start to finish. They were very fair with the price they offered for my Rolex and funds were transferred straight away with no fuss. Definitely be dealing with them again in the future.

Reply from BQ Watches
Easy to deal with. Took a long time to sell my watch but got there in the end. After sale was quick and professional.

Reply from BQ Watches
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