BQ Watches Reviews 

3,510
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,181 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, making interactions pleasant and reassuring. The service provided is frequently highlighted as exceptional, with many appreciating the efficiency, clear communication, and personalized approach. Reviewers are particularly impressed with the product quality, often finding watches to be exactly as described or even exceeding expectations. The overall user experience, from initial inquiry to purchase and aftercare, is consistently described as seamless and stress-free. Many customers highlight the company's commitment to making them feel valued, often going above and beyond to ensure satisfaction. This leads to strong recommendations, with many planning future purchases and praising the company as a top choice for luxury watches.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting it as professional, personal, and friendly... See more

Product

Reviewers express delight with the product, consistently praising the watches for being exactly as described,... See more

User experience

Consumers find the overall user experience to be very positive, describing it as comfortable, easy, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What an amazing experience with a Truely professional service. BQ Watches are a cut above. Amazing customer service from start to finish. I have complete faith in this company. They are simply awesom... See more

Company replied

Rated 5 out of 5 stars

Our first experience with BQ Watches and we cannot recommend them highly enough. We dealt with David, part exchanging a Breitling for a Rolex. He was extremely professional and patient and took time t... See more

Company replied

Rated 5 out of 5 stars

Excellent experience with Ben at BQ watches, sent an enquiry about a Rolex and Ben had all info and a video of the watch over to me in no time. Had a 5-10 minute call made payment online and received... See more

Company replied

Rated 5 out of 5 stars

I previously used BQ Watches to sell an item, and once again used them. They are a most efficient and trustworthy worthy Business, who gave me an excellent price for my watch. I would definitely recom... See more

Company replied


Company details

  1. Watch Store
  2. Clock Watch Maker
  3. Online Marketplace
  4. Watch Manufacturer
  5. Watch Repair Service

About BQ Watches

Written by the company

⚠️ Beware of impersonators: Our only official website is https://www.bqwatches.com . We are not associated with any other domain, including websites such as bqwatchesuk.com or bqwatch.shop. If you believe you were misled by a fake site, please contact us directly at 01923 85 58 58 and report it to the NCSC.

BQ Watches is a market leader in buying and selling some of the finest luxury watches in the world, and we have over 30 years’ experience in the watch, retail and jewellery industries.

All of the watches that we sell are in pristine condition, and they are always boxed with all relevant paperwork and come with a 24-month guarantee.

BQ Watches hold continuous stock of all popular Rolex watch models, including the Datejust, Date, Day-Date, Submariner, GMT-Master, Explorer, Milgauss, Daytona and Yacht-Master ranges in a variety of materials, such as stainless steel, gold or platinum.

While we specialise in pre-owned Rolex watches, we also trade Breitling, Cartier, Hublot, Omega and any other high-quality luxury watch brands.

We don’t just sell watches, however, as we are proud to provide a wide range of services for both consumers and luxury watch traders. We not only have the benefit of decades in the industry, but we can offer numerous supplementary services, such as watch repairs, servicing, refurbishing and dial changes. We also supply and fit diamond dials and bezels at very competitive trade prices. Please feel free to phone us and make an appointment to visit us in our showroom in Radlett, Hertfordshire.

Discover the difference with BQ Watches

Written by the company

Our promise to you
At BQ Watches, we are committed to providing our customers with the highest standards of respect, care and service.

Contact info

5.0

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(3,510)

1,134 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from BQ Watches…

My first experience with BQ Watches for an insurance certificate for my watch.

Great service and fast turn around from dropping off the watch to collection. Will definitely be going back when looking to purchase my next timepiece.

July 1, 2026
Unprompted review
BQ Watches logo

Reply from BQ Watches

Dear Hamal,

Thank you for taking the time to share your first experience with BQ Watches and for the 5-star review. I am delighted to hear the insurance certificate process and the drop-off to collection went smoothly, with a quick turnaround. It means a great deal to the team that you will return when you are ready for your next timepiece. We are always here to help with valuations, servicing and guidance, so please do get in touch whenever needed. If friends or family would benefit from the same level of care, we would be grateful if you pointed them our way.

We look forward to welcoming you back soon.

Kind Regards,
BQ Watches

Rated 5 out of 5 stars

A very satisfied returning customer

I have purchase two watches from BQ Watches and the whole experience from perusing the impressive selection of watches online, to making an enquiry, through to purchase and secure delivery was exceptional.
Customer service and satisfaction is at the heart of the business and I found the service agent I dealt with to be knowledgable, non pushy and extremely helpful. The watches I purchased (Tag Heuer) were as described, complete with all paperwork and boxes, and I managed to secure a reduction in the advertised price, without affecting the warranty given.
BQ Watches also offer a complete range of additional services - finance, part exchange, servicing etc that really add value to the experience of purchasing a watch from them.
I recommend BQ Watches and will use them for my next purchase.

June 30, 2025
Unprompted review
BQ Watches logo

Reply from BQ Watches

Dear Kenny,

Thank you for choosing BQ Watches again and for sharing such a generous review. It is wonderful to hear that browsing our online selection, your enquiry, purchase and secure delivery all felt seamless. I am especially pleased our team came across as knowledgeable, never pushy and genuinely helpful, and that your Tag Heuer pieces arrived exactly as described with full paperwork, boxes and warranty intact. Your nod to our finance, part exchange and servicing means a great deal, as we aim to make ownership easy long after purchase. We look forward to welcoming you for your next watch. If friends or family are in the market, we would be delighted to look after them as well.

Warm regards,
BQ Watches

Rated 5 out of 5 stars

First time using BQ Watches

First time using BQ Watches, speedy, friendly efficient service. Fair price given, will definiately use the service again. Thanks BQ ans shout out to Claire

June 30, 2026
BQ Watches logo

Reply from BQ Watches

Hi Dominic,

Thank you for choosing BQ Watches for the first time and for the 5-star review. We are delighted you found the service speedy, friendly and efficient, and that the price felt fair. Claire will be thrilled to see your shout-out and I will make sure your kind words are shared with the team. It means a lot to know you would use us again. If you have friends or family who are thinking about buying, selling or servicing a watch, please do point them our way. We would be very happy to look after them.

Thanks again for your support and we look forward to welcoming you back.

Rated 5 out of 5 stars

Professional and expert service…

Professional and expert service received promptly, I would highly recommend the BQ team. I will be back for my next watch!

June 30, 2026
BQ Watches logo

Reply from BQ Watches

Stewart,

Thank you for your generous review and recommendation. It is wonderful to hear you experienced professional, expert service delivered promptly. Feedback like this means a great deal to the team. We look forward to welcoming you back when you are ready for your next watch, and we will be here to help with anything in the meantime. If any friends or family are considering a watch, please feel free to share your experience and point them our way. We would be delighted to assist them too.

Thanks again for choosing BQ Watches.

Rated 5 out of 5 stars

Very professional

Very professional, easy to work with and got the best price,highly recommended.

June 23, 2026
BQ Watches logo

Reply from BQ Watches

Hi Danny,

Thank you for the five star review. It is great to hear you found us professional and easy to work with, and that you were pleased with the price achieved. We work hard to keep the process clear, fair and efficient, so your comments mean a great deal to the whole team. If you have friends or family considering buying, selling or part exchanging a watch, we would be delighted if you recommended us, and we will take good care of them. Should you need any further help in the future, please do get in touch.

Thanks again for choosing BQ Watches.

Rated 5 out of 5 stars

I've had a couple interactions with BQ…

I've had a couple interactions with BQ Watches. Both times, we didnt complete the deal, purely due to my decision. Once with me wanting to hold onto the watch for longer to see how the market moved, which was a mistake and I should have sold it with BQ at the time! The second time, purely because I received an offer privately that was too good to refuse. On both occasions, BQ have been consummate professionals, understood my position and accepted it with the utmost grace, including, returning my watch to me at their own cost and even refusing to accept payment for its transport given it was my decision to not progress with them. Should I or any of my friends be looking to purchase or sell watches in the future. BQ is the only place we will go.

June 29, 2026
Unprompted review
BQ Watches logo

Reply from BQ Watches

Dear Sam,

Thank you for taking the time to share such a generous review. We are genuinely pleased that, even when you decided not to proceed, you felt fully supported. Plans change and markets move, and our job is to look after you and your watch with care and professionalism, including a smooth return when needed. Hearing that we are the only place you would go to buy or sell means a great deal to the whole team. Whenever you are ready, we will be here to help. In the meantime, if any friends or family are considering a purchase or sale, we would be grateful if you pointed them our way.

Best wishes, BQ Watches.

Rated 5 out of 5 stars

Wonderful service

Great customer service as always, thanks to David and all the other staff on selling my watch.

June 29, 2026
Unprompted review
BQ Watches logo

Reply from BQ Watches

Dear Rob,

Thank you for taking the time to leave such a glowing 5-star review. I am delighted to hear that David and the rest of the team looked after you so well during the sale of your watch. Consistent service and clear communication are very important to us, and it is lovely to know this came through again. It was a pleasure assisting with your sale. If you ever need our help in the future, we are here. If any friends or family are thinking about selling or buying a watch, please do feel free to recommend us. We would be very happy to assist them as well.

Many thanks, BQ Watches.

Rated 5 out of 5 stars

Always a pleasure dealing with BQ…

Always a pleasure dealing with BQ Watches no hassles watch is always delivered on time

June 13, 2026
BQ Watches logo

Reply from BQ Watches

Hi,

Thank you for taking the time to share such a kind review. It is lovely to hear that dealing with BQ Watches feels hassle free and that your watch arrives on time. A smooth process and reliable delivery are exactly what we aim for, so your feedback means a great deal to the team. If there is anything more we can do, please do not hesitate to get in touch. And if you have friends or family who might appreciate the same level of care, we would be delighted to look after them too.

Kind regards,
The BQ Watches team

Rated 5 out of 5 stars

Great service, great jewellers

Nadia was so welcoming and informative. Purchased a Rolex and would recommend and use again

June 27, 2026
Unprompted review
BQ Watches logo

Reply from BQ Watches

Dear Karen,

Thank you for the wonderful review and for choosing BQ Watches for your Rolex. I am delighted to hear that Nadia made you feel welcome and provided clear, helpful guidance. We hope you are enjoying your new watch, and if you ever need any advice, sizing or care, the team is here to help. Your recommendation means a great deal to us. If any friends or family are thinking about a fine watch, we would be very happy to look after them as well. Thank you again for your trust and for the five stars. We look forward to welcoming you back in the future.

Kind regards,
BQ Watches

Rated 5 out of 5 stars

Nice dealing with Nadia always

Nice dealing with Nadia always, you gave me a good orice on my watch,woorth the 2 hour drive, see you soon. Thank you.

June 26, 2026
Unprompted review
BQ Watches logo

Reply from BQ Watches

Dear Mr Amjad,

Thank you for your generous five-star review. Nadia will be delighted to hear your kind words. We are so pleased you felt the price on your watch was fair and that your two-hour drive was worth it. It means a great deal that you made the journey to see us.

We look forward to welcoming you again soon. If any questions come up in the meantime, we are only a call or message away. If you are happy to do so, please feel free to recommend us to friends and family who might be considering buying, selling or servicing a watch.

Thank you again for your support.

Warm regards,
The BQ Watches team

Rated 5 out of 5 stars

Great customer service from Nadia and…

Great customer service from Nadia and Kaylie when I came across to sell a watch.

June 26, 2026
Unprompted review
BQ Watches logo

Reply from BQ Watches

Dear Uresh,

Thank you for taking the time to share this lovely feedback. I am delighted to hear that Nadia and Kaylie looked after you so well when you came in to sell your watch. We aim to make the process straightforward, transparent and friendly, and it is great to know that came through. I will be sure to pass your kind words on to them. If you need any help in the future, whether selling or buying, we would be very happy to assist again. And if friends or family are considering parting with a watch, please do feel free to recommend us.

Many thanks again for choosing BQ Watches.

Rated 5 out of 5 stars

Excellent service

Excellent service

June 26, 2026
BQ Watches logo

Reply from BQ Watches

Johnny, thank you for taking the time to leave a five-star review. We are delighted to hear you found our service excellent. Feedback like this really lifts the team and reinforces what we work hard to deliver every day.

If there is anything else we can help with, from advice on a potential purchase to selling or servicing a watch, please do get in touch and we will be glad to assist. And if friends or family are ever looking for help with a luxury timepiece, we would be grateful if you pointed them our way. We will look after them with the same care.

Kind Regards,
BQ Watches

Rated 5 out of 5 stars

Excellent service with great knowledge of watches.

Provided great service to sell my Watches’s.

June 26, 2026
Unprompted review
BQ Watches logo

Reply from BQ Watches

Dear Krunal,

Thank you so much for the five-star review and for choosing BQ Watches to sell your watches. We are delighted to hear the service hit the mark and that our team’s knowledge helped make the process smooth and straightforward. Your confidence in us means a great deal.

If there is anything else we can assist with - valuations, sourcing a piece, or guidance on a future sale or purchase - we are only a call or message away. If any friends or family are considering selling or buying a watch, we would be grateful if you pointed them in our direction. We look forward to helping you again when the time is right.

Warm regards,
BQ Watches

Rated 5 out of 5 stars

I had a great experience

I had a great experience at Bqwatches thanks to Nadia and David. They were both lovely, welcoming, and highly professional from the moment I arrived. Their knowledge and excellent customer service made the visit enjoyable and stress-free. Thank you both for such outstanding service!

June 25, 2026
Unprompted review
BQ Watches logo

Reply from BQ Watches

Dear Sue,

Thank you so much for your 5-star review and for your kind words about your visit to BQ Watches. I am delighted to hear that Nadia and David made you feel welcome and looked after you with professionalism and knowledge, making the whole experience enjoyable and stress-free. I will make sure they see your comments. It will mean a great deal to them. We appreciate your support and would be pleased to welcome you back any time. If friends or family are considering a watch, please do point them our way and we will take great care of them.

Thank you again.

Our warmest wishes,
BQ Watches

Rated 5 out of 5 stars

Great advice

Great advice, great service, thanks.

June 19, 2026
BQ Watches logo

Reply from BQ Watches

David,

Thank you for the 5 star review. We are so pleased you found the advice helpful and the service spot on. Clear advice and attentive service are very important to us, so your feedback means a great deal to the whole team. If there is anything else you need, whether a quick question or a future visit, we are here and happy to help. If you feel comfortable recommending us to friends or family, we would be honoured to look after them with the same care. We look forward to welcoming you again whenever the time is right.

Thanks again for choosing BQ Watches.

Rated 5 out of 5 stars

Really easy business to deal with and…

Really easy business to deal with and great service

June 15, 2026
BQ Watches logo

Reply from BQ Watches

Ben,

Thank you for taking the time to leave us a five star review. It means a great deal to hear that you found BQ Watches easy to deal with and that the service was great. We work hard to keep things clear, friendly and efficient, so feedback like yours lets the team know we are on the right track. If you ever need any help in the future, whether it is a purchase, sale or service, we are only a call or message away. If you have friends or family who might appreciate the same experience, we would be grateful if you recommended us to them.

Thanks again for choosing us.

Rated 5 out of 5 stars

Quick and efficient

Quick, efficient. A solid offer made and paid the same day the watch was received by them. Thank you!

June 25, 2026
BQ Watches logo

Reply from BQ Watches

Hi Helen,

Thank you for the fantastic review. We are delighted you found everything quick and efficient, with a solid offer and same-day payment once your watch arrived with us. Making the process straightforward and secure is exactly what we set out to do, so it is wonderful to know that came through. If you ever need another valuation or any advice, we are always here to help. And if any friends or family are considering selling a timepiece, we would be grateful if you shared your experience with them.

Thanks again for choosing BQ Watches.

Best wishes, The BQ Watches Team.

Rated 5 out of 5 stars
BQ Watches logo

Reply from BQ Watches

Dear Iren,

Thank you for the five-star review and your kind words about our professional service. It is wonderful to hear that your experiences with BQ Watches have been consistently positive. We care a great deal about getting things right every time, and feedback like yours lets the team know we are on the right track. If you are happy to recommend us to friends or family who may be considering a watch sale, purchase or service, we would be delighted to look after them as well. We look forward to welcoming you again whenever you need us.

Warm regards,
The BQ Watches Team

Rated 5 out of 5 stars

It was a pleasure dealing with Darren…

It was a pleasure dealing with Darren and his team. They were very professional and helpful. They are very honest from start to finish. They were very fair with the price they offered for my Rolex and funds were transferred straight away with no fuss. Definitely be dealing with them again in the future.

June 25, 2026
BQ Watches logo

Reply from BQ Watches

Dear Algie,

Thank you for your generous five-star review. Darren and the team will be delighted to read your comments. It was a pleasure helping with the sale of your Rolex, and we are glad you found the process straightforward, fair and fuss-free, with funds arriving promptly. Your remarks about our honesty mean a great deal. We look forward to welcoming you again whenever the time is right. If any friends or family are thinking about selling, buying or part exchanging a watch, please do point them our way and we will take good care of them.

Thanks again for choosing BQ Watches.

Rated 5 out of 5 stars

Good to deal with

Easy to deal with. Took a long time to sell my watch but got there in the end. After sale was quick and professional.

June 16, 2026
BQ Watches logo

Reply from BQ Watches

Dear Mr Fowler,

Thank you for the 5 star review and for choosing BQ Watches. We are pleased to hear you found us easy to deal with and that the post-sale process was quick and professional. We appreciate your patience while your watch found its new owner. Listings can sometimes take a little longer as we work to match each piece with the right buyer at the right price, and your understanding means a great deal to the team.

If we can help you again in future, we would be delighted. If friends or family are considering buying or selling a watch, please feel free to pass on our details.

Many thanks again

Kind Regards,

BQ Watches

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look