BQ Watches Reviews 

3,518
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,181 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, making interactions pleasant and reassuring. The service provided is frequently highlighted as exceptional, with many appreciating the efficiency, clear communication, and personalized approach. Reviewers are particularly impressed with the product quality, often finding watches to be exactly as described or even exceeding expectations. The overall user experience, from initial inquiry to purchase and aftercare, is consistently described as seamless and stress-free. Many customers highlight the company's commitment to making them feel valued, often going above and beyond to ensure satisfaction. This leads to strong recommendations, with many planning future purchases and praising the company as a top choice for luxury watches.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting it as professional, personal, and friendly... See more

Product

Reviewers express delight with the product, consistently praising the watches for being exactly as described,... See more

User experience

Consumers find the overall user experience to be very positive, describing it as comfortable, easy, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What an amazing experience with a Truely professional service. BQ Watches are a cut above. Amazing customer service from start to finish. I have complete faith in this company. They are simply awesom... See more

Company replied

Rated 5 out of 5 stars

Our first experience with BQ Watches and we cannot recommend them highly enough. We dealt with David, part exchanging a Breitling for a Rolex. He was extremely professional and patient and took time t... See more

Company replied

Rated 5 out of 5 stars

Excellent experience with Ben at BQ watches, sent an enquiry about a Rolex and Ben had all info and a video of the watch over to me in no time. Had a 5-10 minute call made payment online and received... See more

Company replied

Rated 5 out of 5 stars

I previously used BQ Watches to sell an item, and once again used them. They are a most efficient and trustworthy worthy Business, who gave me an excellent price for my watch. I would definitely recom... See more

Company replied


Company details

  1. Watch Store
  2. Clock Watch Maker
  3. Online Marketplace
  4. Watch Manufacturer
  5. Watch Repair Service

About BQ Watches

Written by the company

⚠️ Beware of impersonators: Our only official website is https://www.bqwatches.com . We are not associated with any other domain, including websites such as bqwatchesuk.com or bqwatch.shop. If you believe you were misled by a fake site, please contact us directly at 01923 85 58 58 and report it to the NCSC.

BQ Watches is a market leader in buying and selling some of the finest luxury watches in the world, and we have over 30 years’ experience in the watch, retail and jewellery industries.

All of the watches that we sell are in pristine condition, and they are always boxed with all relevant paperwork and come with a 24-month guarantee.

BQ Watches hold continuous stock of all popular Rolex watch models, including the Datejust, Date, Day-Date, Submariner, GMT-Master, Explorer, Milgauss, Daytona and Yacht-Master ranges in a variety of materials, such as stainless steel, gold or platinum.

While we specialise in pre-owned Rolex watches, we also trade Breitling, Cartier, Hublot, Omega and any other high-quality luxury watch brands.

We don’t just sell watches, however, as we are proud to provide a wide range of services for both consumers and luxury watch traders. We not only have the benefit of decades in the industry, but we can offer numerous supplementary services, such as watch repairs, servicing, refurbishing and dial changes. We also supply and fit diamond dials and bezels at very competitive trade prices. Please feel free to phone us and make an appointment to visit us in our showroom in Radlett, Hertfordshire.

Discover the difference with BQ Watches

Written by the company

Our promise to you
At BQ Watches, we are committed to providing our customers with the highest standards of respect, care and service.

Contact info

5.0

Excellent

TrustScore 5 out of 5

4K reviews

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Replied to 100% of negative reviews

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5.0

All reviews

(3,518)

1,138 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service with great knowledge of watches.

Provided great service to sell my Watches’s.

June 26, 2026
Unprompted review
BQ Watches logo

Reply from BQ Watches

Dear Krunal,

Thank you so much for the five-star review and for choosing BQ Watches to sell your watches. We are delighted to hear the service hit the mark and that our team’s knowledge helped make the process smooth and straightforward. Your confidence in us means a great deal.

If there is anything else we can assist with - valuations, sourcing a piece, or guidance on a future sale or purchase - we are only a call or message away. If any friends or family are considering selling or buying a watch, we would be grateful if you pointed them in our direction. We look forward to helping you again when the time is right.

Warm regards,
BQ Watches

Rated 5 out of 5 stars

I had a great experience

I had a great experience at Bqwatches thanks to Nadia and David. They were both lovely, welcoming, and highly professional from the moment I arrived. Their knowledge and excellent customer service made the visit enjoyable and stress-free. Thank you both for such outstanding service!

June 25, 2026
Unprompted review
BQ Watches logo

Reply from BQ Watches

Dear Sue,

Thank you so much for your 5-star review and for your kind words about your visit to BQ Watches. I am delighted to hear that Nadia and David made you feel welcome and looked after you with professionalism and knowledge, making the whole experience enjoyable and stress-free. I will make sure they see your comments. It will mean a great deal to them. We appreciate your support and would be pleased to welcome you back any time. If friends or family are considering a watch, please do point them our way and we will take great care of them.

Thank you again.

Our warmest wishes,
BQ Watches

Rated 5 out of 5 stars

Great advice

Great advice, great service, thanks.

June 19, 2026
BQ Watches logo

Reply from BQ Watches

David,

Thank you for the 5 star review. We are so pleased you found the advice helpful and the service spot on. Clear advice and attentive service are very important to us, so your feedback means a great deal to the whole team. If there is anything else you need, whether a quick question or a future visit, we are here and happy to help. If you feel comfortable recommending us to friends or family, we would be honoured to look after them with the same care. We look forward to welcoming you again whenever the time is right.

Thanks again for choosing BQ Watches.

Rated 5 out of 5 stars

Really easy business to deal with and…

Really easy business to deal with and great service

June 15, 2026
BQ Watches logo

Reply from BQ Watches

Ben,

Thank you for taking the time to leave us a five star review. It means a great deal to hear that you found BQ Watches easy to deal with and that the service was great. We work hard to keep things clear, friendly and efficient, so feedback like yours lets the team know we are on the right track. If you ever need any help in the future, whether it is a purchase, sale or service, we are only a call or message away. If you have friends or family who might appreciate the same experience, we would be grateful if you recommended us to them.

Thanks again for choosing us.

Rated 5 out of 5 stars

Quick and efficient

Quick, efficient. A solid offer made and paid the same day the watch was received by them. Thank you!

June 25, 2026
BQ Watches logo

Reply from BQ Watches

Hi Helen,

Thank you for the fantastic review. We are delighted you found everything quick and efficient, with a solid offer and same-day payment once your watch arrived with us. Making the process straightforward and secure is exactly what we set out to do, so it is wonderful to know that came through. If you ever need another valuation or any advice, we are always here to help. And if any friends or family are considering selling a timepiece, we would be grateful if you shared your experience with them.

Thanks again for choosing BQ Watches.

Best wishes, The BQ Watches Team.

Rated 5 out of 5 stars
BQ Watches logo

Reply from BQ Watches

Dear Iren,

Thank you for the five-star review and your kind words about our professional service. It is wonderful to hear that your experiences with BQ Watches have been consistently positive. We care a great deal about getting things right every time, and feedback like yours lets the team know we are on the right track. If you are happy to recommend us to friends or family who may be considering a watch sale, purchase or service, we would be delighted to look after them as well. We look forward to welcoming you again whenever you need us.

Warm regards,
The BQ Watches Team

Rated 5 out of 5 stars

It was a pleasure dealing with Darren…

It was a pleasure dealing with Darren and his team. They were very professional and helpful. They are very honest from start to finish. They were very fair with the price they offered for my Rolex and funds were transferred straight away with no fuss. Definitely be dealing with them again in the future.

June 25, 2026
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Reply from BQ Watches

Dear Algie,

Thank you for your generous five-star review. Darren and the team will be delighted to read your comments. It was a pleasure helping with the sale of your Rolex, and we are glad you found the process straightforward, fair and fuss-free, with funds arriving promptly. Your remarks about our honesty mean a great deal. We look forward to welcoming you again whenever the time is right. If any friends or family are thinking about selling, buying or part exchanging a watch, please do point them our way and we will take good care of them.

Thanks again for choosing BQ Watches.

Rated 5 out of 5 stars

Good to deal with

Easy to deal with. Took a long time to sell my watch but got there in the end. After sale was quick and professional.

June 16, 2026
BQ Watches logo

Reply from BQ Watches

Dear Mr Fowler,

Thank you for the 5 star review and for choosing BQ Watches. We are pleased to hear you found us easy to deal with and that the post-sale process was quick and professional. We appreciate your patience while your watch found its new owner. Listings can sometimes take a little longer as we work to match each piece with the right buyer at the right price, and your understanding means a great deal to the team.

If we can help you again in future, we would be delighted. If friends or family are considering buying or selling a watch, please feel free to pass on our details.

Many thanks again

Kind Regards,

BQ Watches

Rated 5 out of 5 stars

Trust this seller

Trust this seller! Watch was exactly as described with fast follow up, next day shipping, and very reasonable negotiations. 10/10.

June 17, 2026
BQ Watches logo

Reply from BQ Watches

Dear David,

Thank you for taking the time to share such a generous review. We are delighted to hear the watch was exactly as described and that our follow-up and next-day dispatch hit the mark. It is great to know the negotiation felt fair and straightforward, and we always aim to make the process clear and comfortable. Your 10/10 means a great deal to the team. If friends or family are considering a fine timepiece or a sale, we would really appreciate you pointing them our way, and we will look after them with the same care.

Kind Regards,

BQ Watches

Rated 5 out of 5 stars

I just purchased a watch from Ilda at…

I just purchased a watch from Ilda at BQ Watches and the whole experience was amazing. She was really helpful from start to finish. Would definitely recommend!

June 24, 2026
Unprompted review
BQ Watches logo

Reply from BQ Watches

Dear Claudiu,

Thank you for sharing such a lovely review. I am delighted to hear that Ilda looked after you so well and that the whole experience felt amazing from start to finish. I will make sure she sees your kind words. Enjoy your new watch, and do not hesitate to get in touch if you ever need any help with care, sizing or questions in the future - we are always here for you. If friends or family are thinking about a watch, please feel free to recommend us - we would be very happy to look after them too.

Thanks again for choosing BQ Watches.

Rated 5 out of 5 stars

Excellent and thoughtful service

Thank you Hilda for taking such good care of us , as recommended by our former, now retired, watch curator.
We received excellent service, with care and attention to detail. The watch was very well packaged and delivered safely and precisely on time.

June 22, 2026
BQ Watches logo

Reply from BQ Watches

Dear Margaret,

Thank you for your wonderful 5-star review. We are delighted you felt so well looked after by Hilda, and it means a great deal to us to be recommended by your former, now retired, watch curator. Knowing the watch arrived precisely on time, safely packaged, and that our care and attention to detail came through is exactly what we aim for. I will make sure Hilda and the team see your kind words. If we can help with anything further, please let us know. And if any friends or family need advice on a fine timepiece, we would be honoured to assist them too.

Kind Regards
BQ Watches

Rated 5 out of 5 stars

I needed a new battery for my Cartier…

I needed a new battery for my Cartier watch and was quoted almost £300 for a full service and battery from a company in Hatton Garden. They wanted me to take the watch to them and advised that it would be 6 weeks before the watch maket could even look at it.

I took it in to BQ Watches and they put in a new battery and had the watch ready for collection within 24 hrs for £60.

June 24, 2026
BQ Watches logo

Reply from BQ Watches

Hi there JC,

Thank you for taking the time to share your experience and for the five stars. We know how frustrating it can be to be quoted for a full service and told to wait weeks when you only need a battery. We are delighted we could replace the battery in your Cartier and have it ready within 24 hours at a fair price. Your trust means a great deal to us. If you need anything in future, we are here to help. And if friends or family need reliable watch care, please do recommend us.

We look forward to welcoming you again at BQ Watches.

Rated 5 out of 5 stars

Dealing with Ilda was amazing and she…

Dealing with Ilda was amazing and she is very professional.
Highly recommended 🙏

June 24, 2026
Unprompted review
BQ Watches logo

Reply from BQ Watches

Dear D George,

Thank you for the brilliant 5-star review. We're delighted to hear that dealing with Ilda was amazing and that her professionalism stood out. I will make sure she sees your kind words. Feedback like this means a great deal to the team. It was a pleasure to assist you, and if there is ever anything more we can do, please let us know. If any friends or family are thinking about buying, selling or servicing a watch, we would be very happy to look after them as well. Thanks again for recommending us and for your support.

Warm regards,
The BQ Watches team.

Rated 5 out of 5 stars

Claire has been great from the moment…

Claire has been great from the moment we walked into the showroom she has made everything so easy a seamless. I will definitely be back for when I get my next watch!

June 24, 2026
Unprompted review
BQ Watches logo

Reply from BQ Watches

Hi Aaron,

Thank you for the lovely 5-star review. It is wonderful to hear that Claire made everything easy and seamless from the moment you walked into our showroom. I will share your comments with her. It will make her day. We are delighted you had such a smooth experience and we look forward to welcoming you back when you are ready for your next watch. If any friends or family are thinking about buying, selling or servicing a watch, we would be pleased to look after them as well.

Thanks again for taking the time to share your experience with BQ Watches.

Rated 5 out of 5 stars

Great experience

First time using BQ Watches and I would happily recommend. Really pleasant experience and great service

June 20, 2026
BQ Watches logo

Reply from BQ Watches

Hi Martin,

Thank you so much for the five-star review. It is wonderful to hear that your first experience with BQ Watches was a pleasant one and that our service hit the mark. We really appreciate your recommendation - it means a great deal to the team. Should you need anything in future, whether you are considering a new piece, part-exchanging, or simply after some advice, we are here to help. If friends or family are looking for a trusted place for their watch needs, please do pass our name along - we would be delighted to look after them too.

Thanks again for choosing us, and we hope to see you again soon.

Rated 5 out of 5 stars

Excellent service provided by BQ

Excellent service provided by BQ, 2nd watch sold through them both occasions seamless transactions and 1st class service provided 100% 5*

June 23, 2026
Unprompted review
BQ Watches logo

Reply from BQ Watches

Ben,

Thank you for the brilliant 5 star review. We are delighted to hear that selling your watches with us has been seamless on both occasions, and that the service met your expectations. Our team puts a lot into making the process clear, fair and efficient, so feedback like yours means a great deal. If we can ever assist again, whether with a sale, purchase or just some friendly advice, we are here to help. If you are happy to do so, please feel free to recommend us to friends or family who might be considering selling or buying a watch.

Thanks again for your continued trust in BQ Watches.

Rated 5 out of 5 stars

Making it simple and enjoyable to buy Rolex watches in this chaotic market.

Everyone is helpful and kind, always looking for ways to solve the issue. Great company.

June 23, 2026
BQ Watches logo

Reply from BQ Watches

Dear Eduardo,

Thank you for the fantastic five-star review. We are delighted to hear that you found our team helpful and kind, and that we could resolve matters smoothly for you. Making the process of buying a Rolex feel simple and enjoyable, even in a sometimes chaotic market, is exactly what we aim for, so your feedback really does make our day. Your support means a great deal to everyone at BQ Watches. If any friends or family are considering a watch and would value the same attentive service, we would be grateful for your recommendation.

We look forward to welcoming you again whenever you need us.

Rated 5 out of 5 stars

Took my Breitling Aerospace into BQ for a bracelet extra link.

Took my Breitling Aerospace into BQ earlier this morning to have an extra link put in to the watch bracelet. I was greeted with a coffee from a lovely lady (sorry, can't remember your name !) and then Emma took my watch to install the extra link which she did while I waited, about 15 minutes - thank you Emma.
Great service from a lovely, professional group of people, whom I can't recommend highly enough.
Thank you.
Stephen

June 23, 2026
Unprompted review
BQ Watches logo

Reply from BQ Watches

Stephen,

Thank you for the lovely review and for bringing your Breitling Aerospace in. We are delighted Emma could add the extra link while you waited and that you were made comfortable with a coffee. I will pass on your thanks to Emma and to our front-of-house colleague who welcomed you. Hearing that you found the team professional and friendly means a great deal to us. If we can help with anything else, please do pop back in. And if any friends or family need advice or a quick adjustment, we would be pleased to look after them too.

Thank you again for your kind recommendation.

Rated 5 out of 5 stars

Smooth and no hassle transaction.

Smooth and no hassle transaction.
Very good communication from start to finish.

June 23, 2026
BQ Watches logo

Reply from BQ Watches

Dear Frank,

Thank you for sharing such a positive review and for the five stars. It is wonderful to hear the transaction felt smooth and without hassle, and that our communication hit the right note from start to finish. I will pass your comments on to the team, who will be delighted. If there is anything else we can help with in future, please do not hesitate to get in touch. And if you have friends or family thinking about buying, selling or servicing a watch, we would be very happy to look after them as well.

Thanks again for choosing BQ Watches, and we hope to welcome you back when the time is right.

Rated 5 out of 5 stars

Lola was helpful and so nice to speak…

Lola was helpful and so nice to speak to.

June 15, 2026
BQ Watches logo

Reply from BQ Watches

Dear CC,

Thank you for taking the time to share this 5-star review. I am delighted to hear that speaking with Lola was such a positive experience. She is dedicated to looking after our customers, and your kind feedback will mean a great deal - I will make sure she sees it. If there is anything else you need, we are always here to help. And if you have friends or family considering buying, selling or servicing a watch, please feel free to recommend us. We would be very happy to look after them as carefully as we did you.

Many thanks again for choosing BQ Watches.

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