Once again there was a jump in price from the initial introduction page to the payment page. However I do want the memorial coin and hope that a percentage goes to the vets.
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Review summary
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Reviews shaping this summary
Love seeing all of these amazing items. Was super easy to purchase and check out. The only reason your fot 4 stars is i would like to know then the other items will come out when you buy a set that yo... See more
I’m looking forward to seeing it when it arrives. I’m a little disappointed that the total change once I clicked to purchase. I wish the true total came up before I purchased. I probably would have ch... See more
Products are very cheap in quality. They do not stand behind their product nor do they take the extra step in client relations. Be careful if you try to buy an extended warranty as they will offer l... See more
Company replied
Company details
Information provided by various external sources
Find Canadian collectibles, jewelry and home decor, including NHL collectibles, collector plates, figurines and music boxes from the Bradford Exchange Canada.
Contact info
United States
- bradfordexchange.ca
3.9
Great
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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It was easy sign up.
June 23, 2026
As advertised
The Hip lighter collection was a little confusing on when the whole set was available and when a deliverieswould be completed. No clear description on line.
June 19, 2026
Was a great expérience to make a…
Was a great expérience to make a purchase at Bradford Exchange !!!
June 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Sneaky Marketing
At the closing of my transaction the offer for the extra coin was absolutely misleading!!! It gave me no opportunity to review and then nailed me for further shipping charges. Very, very deceptive and sneaky practice!! I'm actually enraged at your business practices!!!!!
June 20, 2026
Reply from Bradfordexchange
Hello, I am sorry for your experience! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea
Your Company offers fine quality…
Your Company offers fine quality jewelry and other merchandise. the only disappointment I have is not being able to purchase multiple pieces of jewelry
June 19, 2026
It is ridiculous that the 'shipping &…
It is ridiculous that the 'shipping & handling' fee is doubled when a single order for 2 items. You grab 2 identical pieces from the shelf and ship them together ... doubling the fee is unreasonable.
June 19, 2026
Reply from Bradfordexchange
Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. -Gillian
To bad one cannot rate with negatives!
Too bad one cannot rate with negatives. This is a complaint about their so-called Canada operations and quite frankly, it seems this Company SUCKS!
This Company has got to be the poorest excuse for a Company EVER! They cannot properly allocate Customer Funds, The Cannot return letters sent via Canada Post, they cannot even be bothered to return simple email messages.
Seems they would much rather make excuses for items ordered and which they cannot ship! Send a dozen or so bills for money not owed to them and then just to really annoy a long-time Customer, they turn an account on which there is ZERO money owing to a Slime Ball Collection Agency!
When all this brought to their attention, they promise to resolve but don't bother to call back within the time limit given
If you have or have had similar issues with these clowns, we would love to hear from you!
PS: June 18th, 2026, 1:11 PM, Bradford Mgr.? Calls, my spouse gave him till 4:00 PM to resolve the matter. He said he would do his best. It is now1:3o PM, the following day and of course just like the zero replies we got to Email, Fax and Canada Post, there has been zero calls!
After posting this yesterday, I was invited by a party at Bradford to send them information pertaining to this matter. I did, by email this AM, send the info and a 2-page summary of events and asked for a reply to the email so I could at least be assured the got it., Guess what? N O T H I N G!
June 22nd, 2026, matter is somewhat resolved. At the very least they are calling off their collection maggots. BUT no real apology for ignoring messages sent by Canada Post, Email or fax which we here, find despicable! I WISH I had noticed that almost nothing they sell has any enduring value and much of it is not worth 50% of the selling price almost immediately after it is received. The ONLY good thing that comes from all this, is, I now know better.
Lastly, it took a complaint here on Trustpilot to get any movement at all, other than for empty promises. This, all by itself speaks Volumes as to how this organisation operates! Or doesn't!
June 14, 2026
Unprompted review
Reply from Bradfordexchange
Hello, I am sorry to hear this. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Gillian
Have always had good quality with…
Have always had good quality with anything I have ordered!!
June 18, 2026
I can't tell anything I just bought the product when I receive the juwelry I will be able to t I y
I can'y tell
June 18, 2026
It was clear and simple to navigate my…
It was clear and simple to navigate my purchase.
June 17, 2026
Steps were easy to follow
June 17, 2026
Charging $20 more when I don’t sign up…
Charging $20 more when I don’t sign up for some pay method
June 16, 2026
Reply from Bradfordexchange
I am sorry but we don't have an extra fee for not signing up. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
Bad delivery, not enough information given me to try and track the order
I haven’t received my order yet.After numerous calls have been told to wait u til June 27 before anything will be done.
Not acceptable, this order was placed May 13, as a graduation gift for my granddaughter who graduated June 8 from Guelph university.
My first order with Bradford Exchange, probably my last.
Very unhappy with the answers I get from your company when I ask for help from you.
No tracking number, nothing forthcoming to track this order.
May 13, 2026
Reply from Bradfordexchange
I am sorry for the delay of your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
Surprised by the final cost
I’m looking forward to seeing it when it arrives. I’m a little disappointed that the total change once I clicked to purchase. I wish the true total came up before I purchased. I probably would have changed my mind after seeing the extra charges and shipping.
June 14, 2026
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