Bradfordexchange Reviews 

I had a problem. I called to saying wasn't accepting my email address so I couldn't change my pass word. He sent me a email to change password. He wanted to disconnect, but I told him to stay till my id and password worked. He argued with me and finally said his manger was telling him to hang up! I asked to speak to her, she refused to pick up line! He hung up and the password would not work. I was very upset! Both He and his manager need retraining! The problem should resolved before the tech disconnects. And the manager should not be forcing them to do so as the customers buying power depends on weather they can log in or not! I was so angry I was not going to purchase again. I was a VIP customer till covid hit. Since then I have had nothing but problems when I want to purchase. I wanted the ring for Father's Day for my husband. But after that bother was not going to buy again! I did because someone sent me an email with change your password and it worked. But if that's your new idea of tech help and customer service you need to think about how you did it prior to covid! People were more helpful an managers were not refusing to talk to customers having problems!

Everything was very easy to order the first coin.

I love your company. Many years ago I used to buy NHL collection plates and still have them on display.

I would recommend the Bradford Exchange anytime.

Bought stuff yrs ago and have always had good products.

Okay I'll admit, I didn't do my research until after my order was placed and a payment was taken. The awful reviews I've read made me so upset and I thought to myself "oh Gosh, whatta waste of money, I'm positive that I won't even receive my order".
I will never doubt the Bradford exchange since I received my custom order, 4 days earlier than expected by the way. When I opened the parcel, I was almost brought to tears because the detail on the ring I ordered for my mom was simply immaculate and the ring itself was done with such precision that I am overly ecstatic to present my mom her gift. I will never doubt the staff at the Bradford Exchange ever again! Thank you guys for doing an amazing job with my mom's family ring. She's going to absolutely love it! I will definitely be ordering from here in the near future, GUARANTEED! and no im not a bot nor was I paid to write this review. Thanks again BFE! Keep up the great work you're doing!

The selections you have is amazing!! Ordering in line is easy… delivery is always accurate!! You can’t beat the prices!!!

Still haven’t received my parcel so can’t give a proper review ordered in April still no delivery totally unacceptable never again

it appears that my daughter's birthday gift was cancelled and I was not even notified. I found out when I went into the site to see the status for my order

I find the prices have increased substantially. However I have had 2 of my pieces broken and am glad to see that you still carry the product

Very confusing and costly charged twice for shipping
Ring 129.99
Shipping 31.94
Tax. 24.29
Total. 186.22 should be total
Another. 26.99 total wrong 213.21 charged twice for Shipping
Return 24.29 back into bank thank you

Easy to navigate the website..good quality materials...

When purchase was made, the application indicated that I would receive my item between May 18 - 26. I did not receive my item until much later and when I inquired through the online chat module, I was told to wait and it would come...I should reconnect with the system if I didn't receive it by June 1st.
This, in my mind, is completely unacceptable

Once again there was a jump in price from the initial introduction page to the payment page. However I do want the memorial coin and hope that a percentage goes to the vets.

Easy website navigation

I have never received my item . I have emailed your department and cannot get an answer . I want my money refunded . My order went in April and I haven’t heard back.

Shipping time was very long, ordered a necklace mar 1st and received the item may 29th.

Item is beautiful but the unreliable shipping will make me consider ordering again

I honestly would have given it a higher rating but I haven't received an email with information about my order and it's been almost 2 days. It would be nice to receive an email confirming my order but I never received that.

Fast service, fair price.