Once again there was a jump in price from the initial introduction page to the payment page. However I do want the memorial coin and hope that a percentage goes to the vets.
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Review summary
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Love seeing all of these amazing items. Was super easy to purchase and check out. The only reason your fot 4 stars is i would like to know then the other items will come out when you buy a set that yo... See more
I’m looking forward to seeing it when it arrives. I’m a little disappointed that the total change once I clicked to purchase. I wish the true total came up before I purchased. I probably would have ch... See more
Products are very cheap in quality. They do not stand behind their product nor do they take the extra step in client relations. Be careful if you try to buy an extended warranty as they will offer l... See more
Company replied
Company details
Information provided by various external sources
Find Canadian collectibles, jewelry and home decor, including NHL collectibles, collector plates, figurines and music boxes from the Bradford Exchange Canada.
Contact info
United States
- bradfordexchange.ca
3.9
Great
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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No issues quick and easy to order
May 29, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Wanted to buy one coin
Wanted to buy one coin, ended up on some subscription with coins being mailed out and billed to my credit card without me knowing anything about it or any easy way to stop it. What a scam job!!!
April 4, 2026
Reply from Bradfordexchange
Hello, I am sorry for the misunderstanding! This collection is advertised as a subscription. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Gillian
The Bradford Exchange always have such… Happy Customer in Toronto
The Bradford Exchange always have such beautiful and stunning products. It is very convenient to order on line and you make the process quick and easy. You also have such a remarkable category of items.
May 28, 2026
I cannot remember my password to check…
I cannot remember my password to check on my order! I have tried without success to get this by selecting the option on your website! It tells me constantly that it is sending me a link but to no avail no matter how many tries I have made. I have checked the email and it is correct! Will I actually get what I paid for????
May 15, 2026
Reply from Bradfordexchange
I am sorry for the issues you had with our website! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
Products are very cheap in quality
Products are very cheap in quality. They do not stand behind their product nor do they take the extra step in client relations.
Be careful if you try to buy an extended warranty as they will offer lifetime but only honor 1 year. Delivery system does not have any tracking. Not sure why I come back to them...
May 2, 2026
Reply from Bradfordexchange
I am sorry you are not happy with your order. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
This is the first time I have ordered…
This is the first time I have ordered anything and am disappointed that there seems to be an added charge that my credit card company has flagged as a “fraud alert”.I-have not received confirmation of my order just this survey. I still don’t know exactly what the cost of my order is. If this does not change right away I will not order from you again.
May 26, 2026
Reply from Bradfordexchange
I am sorry to learn of your experience! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
Bradford Exchange rip off I just received a second coin I did not…
I just received a second coin I did not order and was charged for without notice or consent. This type of 'subscription' tactics to increase sales is despicable. Hoping people won't notice or can't be bothered to return.
This was a one time retirement gift for someone. Noone is interested in whatever other coins are in this collection and I will never order another item from this company. I will be contacting them tomorrow and am not looking forward to whatever inconvenience is in store to rectify this situation.
April 26, 2026
Reply from Bradfordexchange
Hello, I am sorry for the misunderstanding! This collection is advertised as a subscription. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Gillian
I don’t know why I chose this as it is…
I don’t know why I chose this as it is my first time ordering. When I get my bracelet, I’ll be a better judge of my experience.
I’m hopeful that I’m satisfied!
May 24, 2026
The site was easy to navigate
The site was easy to navigate. Ordering was very simple and straight forward. I liked that they were able to give me a preview of what the engraving looked like before order was placed. Prices are reasonable.
May 24, 2026
I have loved this company for 40 years…
I have loved this company for 40 years or more My mom turned me on to them The stuff they sell is always awesome
May 22, 2026
All my orders in the past have been…
All my orders in the past have been excellent ( Special plates etc
May 22, 2026
Reply from Bradfordexchange
Hello, I am sorry for your experience! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea
I received a few emails letting me know…
I received a few emails letting me know that I may have forgotten to place my order that was in my cart.
Now that I have placed my order, I haven’t received an email confirming my order so wondering if it was successful?Seems like priority is for notifications are there before you order and then not after you order? Hmmm…
May 21, 2026
Reply from Bradfordexchange
Hello, I am sorry for your experience! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea
I got nothing to say my order went…
I got nothing to say my order went through or when it will be delivered
May 21, 2026
Your correspondence is not…
Your correspondence is not overwhelming, and customer service fabulous. I had an issue with an order and it was quickly dealt with. Thank you
May 21, 2026
I have not received my purchase order…
I have not received my purchase order therefore am unable to comment now.
May 21, 2026
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