Bradford Exchange Reviews 

146,430
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 15,521 reviews, reviewers had a great experience with this company. Customers consistently praise the beautiful and unique products, often describing items as lovely, impressive, and of high quality. Many people find the shopping process easy and convenient, appreciating the user-friendly website and simple ordering experience. However, some customers noted issues with order fulfillment, such as receiving wrong items, missing receipts, or finding the ordering process confusing. A few other people also felt that delivery took too long, with items delayed for months or not arriving at all, even when expedited shipping was paid.

What people talk about most

Product

Customers had positive experiences with product, often praising the high quality and beautiful appearance of... See more

Order

People report ambiguous experiences with order processes, with many finding the ordering process easy and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the workmanship and superior quality of... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some expressing significant dissatisfaction over... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the site easy to use, navigate,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was wonderful to view the beautiful items, I was displeased at the amount of time it took to find the one specific item I had originally in my cart, which when I returned was no longer in the cart!... See more

Rated 4 out of 5 stars

I seemed to do alright in ordering the item I wanted, but I have never received a receipt of any kind, and that it might be on its way.

Rated 4 out of 5 stars

When the item is expensive, do you have to tack on another $20. The items are always very nice, but the extra money is high.

Rated 4 out of 5 stars

Bradford offers beautiful products collectible items. I do think their prices can be a bit too high, however.



Company details

  1. #72 of 79 best companies in Association or Organization

Information provided by various external sources

The Bradford Exchange is the definitive shopping destination for unique gifts, original fine jewelry designs, extraordinary collectibles, artful apparel, home decor and more wonderful items not found elsewhere. We cordially invite you to shop our site. Whether you are looking for meaningful gifts or a special something just for you, we hope you will be surprised and delighted with what you discover.


Contact info

3.9

Great

TrustScore 4 out of 5

146K reviews

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Asks customers to review

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3.9

All reviews

(146,430)

15,193 reviews in the last 12 months

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Rated 5 out of 5 stars

Satisfied Customer

I have always enjoyed the products offered by Bradford Exchange, but the extensive coins of the 250th anniversary celebration are remarkable. The items offered come as shown, delivery is timely, and website is easily navigable.

July 18, 2026
Rated 3 out of 5 stars

Space item

Nice looking product, will fit my overall space display

July 18, 2026
Bradford Exchange logo

Reply from Bradford Exchange

Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. -Gillian

Rated 5 out of 5 stars

Quality

I love the unique high-quality special merchandise that the Bradford exchange offers and The ease of Ordering.

July 18, 2026
Rated 5 out of 5 stars

The Bradford Exchange offers the Finest…

The Bradford Exchange offers the Finest items ever. Everything I order from them is 5 Star quality and they are my first Go To Stop for ordering these exquisite items and I highly recommend them to all my friends,family and work associates. Sincerely & Respectfully ,Charles,Chuck,Snyder

July 18, 2026
Rated 1 out of 5 stars

I ordered the southwest turquoise

I ordered the southwest turquoise. Received it after almost 2 weeks, so disappointing the necklace is broken from the neck of the lock even if its not broken the necklace will not fit the hole in the pendant as it is so small. Feels like it was intentionally sent with broken necklace so it could fit the pendant. I called them no one answered and I requested call back but did not receive a call. I have a picture but there is no way to upload here. I will return it and cancell the subscription for a complete set.

July 3, 2026
Bradford Exchange logo

Reply from Bradford Exchange

Hello, I am sorry you are not happy with your order. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Gillian

Rated 1 out of 5 stars

U charge too much for shipping

U charge too much for shipping. I ordered a small cross body bag and u charge $20 for something that weighs less than 2lbs this will be my last order with you!

July 17, 2026
Bradford Exchange logo

Reply from Bradford Exchange

Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. -Gillian

Rated 1 out of 5 stars

I will never use Bradford Exchange again

I ordered bank checks and somehow Bradford Checks lost them

June 1, 2026
Unprompted review
Bradford Exchange logo

Reply from Bradford Exchange

Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. -Gillian

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