From ordering to pick up we couldn’t fault anything! Justin really did give exceptional service above and beyond. Also the lady was very polite on the phone and helpful
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It was time for a new kitchen after 24 years. We chose a local branch of Bradfords. Kitchen design was excellent (probably the last design by Joan before she retired). Great care taken through the de... See more
Company replied
Would just like to say what an amazing group of people work at the Glastonbury depot.went to buy some easy joint one of their men helped me find it put it in my car really friendly and chatty he was a... See more
Company replied
I had some sleepers and other materials delivered. The delivery men could not have been more helpful and would get 5 stars. Out of the 12 sleepers ( hidden in the middle) were at least 3 sub standard... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Porchestall Drove, BA6 9NW, Glastonbury, Somerset, United Kingdom
- 01458 834770
4.8
Excellent
237 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service!
From ordering to pick up we couldn’t fault anything! Justin really did give exceptional service above and beyond. Also the lady was very polite on the phone and helpful
July 28, 2026
Reply from Bradfords - Glastonbury BBS
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Reply from Bradfords - Glastonbury BBS
Hi Clive
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
All you could want executed
All I requested in stock and delivered free within time scale.The delivery driver very friendly and placed my order where I required it to be placed.
June 21, 2026
Reply from Bradfords - Glastonbury BBS
Hi Derek
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Glastonbury branch amazing!
I want to say a big thank you to all the staff at the Glastonbury store for your patience, help and the driver of the delivery Keith for delivering my stuff today. Its been amazing from start to finish and whoever you speak to they are friendly and understanding. Highly recommended from me.
May 12, 2026
Unprompted review
Delivery when expected
Delivery when expected and driver carried the fence panel into the garden for me and when old that’s a big help.
February 25, 2026
Reply from Bradfords - Glastonbury BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Sam
Great service
Very helpful service, delivery was arranged very quickly, good price and selection too
February 2, 2026
Reply from Bradfords - Glastonbury BBS
Hi John
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Gravel
The driver ( Keith) was very friendly and considerate. Product ( gravel) looks good and just need no rain ( for a change to do something with it.
February 1, 2026
Reply from Bradfords - Glastonbury BBS
Hi Christopher
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Easy to order and good comms from store…
Easy to order and good comms from store low stock on one item. Was kept updated and deleviery scheduled a few days later as promised.
January 28, 2026
Reply from Bradfords - Glastonbury BBS
Hi Paul
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Easy to use online catalogue and order
Easy to use online catalogue and order. Delivery good communication and arrived undamaged.
December 30, 2025
Reply from Bradfords - Glastonbury BBS
Hi Mervyn
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Ordered on line
Ordered on line , which was easy. Got a phone call the next day from my local store, Glastonbury. Telling me my delivery would be arriving the next day. When my delivery came, the driver was very helpful and the quality of the ply was very good , definitely be using them again
December 3, 2025
Reply from Bradfords - Glastonbury BBS
Hi David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Excellent from order to delivery
The online ordering was a simple process and the communication from the delivery team was excellent. The delivery was on time and the delivery person was helpful in placing materials where required.
October 29, 2025
Reply from Bradfords - Glastonbury BBS
Good Afternoon Stuart
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online to be an easy process,
Thank you for your feedback regarding the service provided from start to finish with your order, this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Order online -delivery information from…
Order online -delivery information from store very good 😊 and driver very helpful- materials a good quality
September 30, 2025
Reply from Bradfords - Glastonbury BBS
Hi Darrell
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Glastonbury BBS
Hi Paul
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us,
Thank you for your kind words and feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Shocking delivery time.. don't care about their customers
Over the years of building I have spent a lot of money at other building suppliers. Thought I would try Bradford's in Glastonbury. Only half a mile from the job. Ordered online in stock for delivery. Small order but no less important. Job on.
2 day later get a call that the stock is damaged and they will get it from another site and then deliver it to me. 5 days later I phone again, "yeah they are here arrived today" oh yeah mmmm I bet. " We can deliver in 5 days time" I asked if they could fit me in as the job was now urgent and that would be 2 weeks. " No too busy" was the answer. Well we won't be using Glastonbury Bradfords again will we boys
July 30, 2025
Unprompted review
Reply from Bradfords - Glastonbury BBS
Good Morning James
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us.
I apologise greatly for these issues and for any inconvenience this may have caused you.
We would very much like to look into this. Could you contact us at customer.service@bradfords.co.uk
Kind Regards,
Sam
Just the one thank you.
I thought my on line purchase was a bit expensive but when I collected it from your Glastonbury store it became clear that I had put two in my basket. The staff accepted the return of one and credited my account immediately with no trouble whatsoever.
July 30, 2025
Reply from Bradfords - Glastonbury BBS
Hi Dennis
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Brilliant service
July 28, 2025
Reply from Bradfords - Glastonbury BBS
Hi Rebekah
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Delivery driver
Delivery driver. He noticed a split in the gravel bulk bag and before unloading it - he checked where the gravel was being used. It wasn’t on the drive but for the garden. So he didn’t unload it, but took it back to the depot and swooped it for a new bag. And delivered it later that day! Just brilliant customer service. Thank you!
May 29, 2025
Reply from Bradfords - Glastonbury BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
First class customer service
First class customer service from Jay and team and the team at Bradfords Glastonbury branch. They went above and beyond to ensure my cargo was safe and protected. Will definitely be visiting them again and directing all friends and family to this welcoming, professional and considerate branch! Thanks guys! Next time cakes on me!
May 16, 2025
Unprompted review
Reply from Bradfords - Glastonbury BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great Guys.Would just like to say what an amazing…
Would just like to say what an amazing group of people work at the Glastonbury depot.went to buy some easy joint one of their men helped me find it put it in my car really friendly and chatty he was a real pleasure. Unfortunately one tub was faulty so had to return it the guys on the counter were amazing so friendly and helpful would definitely recommend nothing to much trouble for them well done guys.
April 13, 2025
Unprompted review
Reply from Bradfords - Glastonbury BBS
Hi Yvette
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
What it says on the tin
March 27, 2025
Reply from Bradfords - Glastonbury BBS
Hi Ms Brown
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.