Overall, very easy to select and pay online and collect once notified. Competitive prices. The only reason it wasnt 5 stars was the collection process - having to collect a ticket from the counter,... See more
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See what reviewers are saying
Customer service was amazing and choice. It’s also very close to where I live which is great for getting big items home quickly
Company replied
The main thing that irritated me was the driver saying he couldn't crane the order to the side of my house which was accessible instead would leave it on the pavement/grass outside our front door....... See more
Company replied
I was in need of some fence panels from a local company due to our location and access. I found the items required and better quality/price than elsewhere, did an online order which was very straight... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Manfield Way, PL25 3HQ, St Austell, Cornwall, United Kingdom
- 01726 793279
4.8
Excellent
347 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Placing an order on the website was easy I was able to see stock levels at my preferred Bradfords. After placing my order I received a phone call from said Bradfords thanking me for my order and to arrange a delivery day. Excellent customer service
February 27, 2026
Reply from Bradfords - St Austell BBS
Hi Lynne
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
First class service
February 25, 2026
Reply from Bradfords - St Austell BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Quick delivery good communication and…
Quick delivery good communication and happy with product
February 24, 2026
Reply from Bradfords - St Austell BBS
Hi Jonathan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Excellent
The team at St Austell branch are always great - could communication on deliveries and the drivers are always very helpful. Had reason to collect some materials from the branch a couple of days ago - the yard team are also very helpful
February 28, 2026
Reply from Bradfords - St Austell BBS
Hi Chris
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Staff really friendly and very helpful.
February 26, 2026
Reply from Bradfords - St Austell BBS
Hi Phil
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - St Austell BBS
Hi David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
2nd time used.
Called for delivery time on day, received call back almost straight away. Delivery on time and driver very helpful and cheerful.
Overall very good.
January 7, 2026
Reply from Bradfords - St Austell BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Prompt delivery post-ordering
Prompt delivery post-ordering and decent delivery guy. I'd have given 5-stars but delivery price for an under 1-mile journey is too steep.
December 7, 2025
Reply from Bradfords - St Austell BBS
Hi John
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
We will look into what we can do regarding the delivery charges to make them more reasonable in future.
Kind Regards,
Sam
Reply from Bradfords - St Austell BBS
Hi Sonny
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Excellent service.
From ordering to the delivery was excellent. Delivery driver was brilliant.
September 30, 2025
Reply from Bradfords - St Austell BBS
Hi Bryan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great delivery service
Usually good service but this time was even better. Ordered at about 15:30 on Monday and delivered at about 10:30 on Tuesday morning
September 29, 2025
Reply from Bradfords - St Austell BBS
Hi Alan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Easy to order online and good driver.
Easy to order online except did not understand delivery options buttons. Left it as free delivery by default but would have paid to select delivery time. Driver was great - very cooperative to place item in best location on drive.
July 30, 2025
Reply from Bradfords - St Austell BBS
Good Afternoon Geoff
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
Thank you for your feedback regarding the delivery option available this is greatly appreciated and has been passed onto all involved with your order,
Kind Regards,
Katie
Very flexible with my situation we’re…
Very flexible with my situation we’re able to cater for me to pick up part of the order and deliver the rest.
June 26, 2025
Reply from Bradfords - St Austell BBS
Hi Aran
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Easy process and helpful delivery…
Easy process and helpful delivery driver great experience from start to finish 🙂
April 27, 2025
Reply from Bradfords - St Austell BBS
Good Morning Mr Wain
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online to be an easy process,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
It was easy to order on line
It was easy to order on line. A very polite phone call the next day to say when the delivery was going to be. Arrived as they said. Perfect.
April 28, 2025
Reply from Bradfords - St Austell BBS
Good Morning Chris
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Great service,smooth and easy
March 29, 2025
Reply from Bradfords - St Austell BBS
Good Afternoon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Easy ordering on website
Easy ordering on website. Efficient followup to book delivery from local branch.
February 26, 2025
Reply from Bradfords - St Austell BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Sam
Always Renovating!
Good quality products delivered on time with excellent communication - many thanks
February 26, 2025
Reply from Bradfords - St Austell BBS
Hi Andrew
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
good job
Delivered on the day I ordered. All correct and great drivers. Easy website to use. I would recommend.
January 30, 2025
Reply from Bradfords - St Austell BBS
Good Morning Mark
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
Thank you for your feedback this has been passed onto all involved,
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Travelled 45 minutes to collect my…
Travelled 45 minutes to collect my order only to find out that the brand was closed! Website said branch closes at 4pm on a Saturday, only to arrive at 2:30 and everything closed and locked up. Google and branch info on the Bradfords site said 4pm closure! Won't bother again!
January 4, 2025
Unprompted review
Reply from Bradfords - St Austell BBS
Good Morning
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the incorrect opening times being shown on our website and online for the St Austell branch.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
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