BRAIDWOOD MOTOR COMPANY LIMITED Reviews 59

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Bought a E63s from Mark, honest salesman and car was spot on. Would go back and buy from here anytime. Car looked even better in person perfect condition just as he described. Travelled up from Devon... See more

Rated 5 out of 5 stars

Saw Skoda Yeti with low mileage and traveled down from Aberdeenshire, picked up at station by Mark. Sorted out out everything, new ownership, road tax,new MOT and gold standard warranty. Brilliant ser... See more

Company replied

Rated 5 out of 5 stars

Found car on auto trader and spoke to Mark who described how it was.....I was somewhat sceptical because it was such low miles for its age. My son lived closer to me and he went to inspect it and repo... See more

Rated 5 out of 5 stars

Fantastic and professional service from start to finish. Mark was exemplary. Bought a car, traded in a car and changed private plates on both with ease. Paperwork handled to the highest degree. Our fi... See more

Company replied

Company details

  1. Motor Vehicle Dealer

Written by the company

Used cars for sale in Livingston & West Lothian: Braidwood Motor Company: Competitive finance deals, part exchanges welcome, call now!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

59 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service & great car condition

Just purchased an A3 from Mark and it was the best experience of buying a car I’ve ever had. Car came fully serviced and MOT and Mark was so helpful throughout the full process. The car is in amazing condition would 100% recommend friends and family to buy from braidwood.

May 31, 2025
Unprompted review
BRAIDWOOD MOTOR COMPANY LIMITED logo

Reply from BRAIDWOOD MOTOR COMPANY LIMITED

Hi Kayleigh

Thank you very much for the very kind review.

It was a pleasure assisting you with the purchase, and hopefully it'll be one of many.
Although you have many more years buying left, than I have for selling! :-)

Regards

Mark

Advertisement
Rated 5 out of 5 stars

Jaguar E Pace…

We had been looking for a Jaguar E Pace for quite a while and saw one advertised at Braidwood Motor Company, we phoned up and spoke to Mark about the car and he told us about it , we arranged to travel down on the Saturday to view the car and it was exactly as he described it, within a couple of hours Mark had everything in hand and the car was ready to be driven home , we had a slight issue with a dash board warning light coming on and again Mark told us to book it in at our local Jaguar dealer and Braidwood would pick up the bill , all in all I would have no problem buying another car from them as it’s good to know that you can trust them .

February 1, 2025
Unprompted review
BRAIDWOOD MOTOR COMPANY LIMITED logo

Reply from BRAIDWOOD MOTOR COMPANY LIMITED

Good afternoon Graeme

Thank you for taking the time to write a very positive review.

I'm delighted that we were able to clear up the issue, and hopefully this will give you the confidence to give me the opportunity at your business in the future.

Regards

Mark

Rated 5 out of 5 stars

Got my car today (a day earlier than…

Got my car today (a day earlier than expected) and couldn’t be happier. The whole process was smooth and easy, with great communication the entire time. I was even helped out to find a cheaper finace rate on my car which was appreciated. Would highly recommend if you are looking for a top of the range cars and excellent services throughout.

April 7, 2025
Unprompted review
BRAIDWOOD MOTOR COMPANY LIMITED logo

Reply from BRAIDWOOD MOTOR COMPANY LIMITED

Good afternoon Nathan

Your positive review is greatly appreciated and we are delighted to have exceeded expectation.
We look forward to dealing with you again, sometime in the near future.

Happy motoring

Regards
Mark

Rated 5 out of 5 stars

Just collected our 2020 Discovery…

Just collected our 2020 Discovery Sport, bought many cars in my time but never had service like Mark provides, excellent and a 6 month warranty.
I hope that all the folk searching for a quality car have a look at Braidwood Motors very nice cars backed up with quality salesmen.

Thanks very much

John Winters

February 20, 2025
Unprompted review
BRAIDWOOD MOTOR COMPANY LIMITED logo

Reply from BRAIDWOOD MOTOR COMPANY LIMITED

Good afternoon John

A very many thanks for the exceptional review.

I'm delighted that you were happy with the service, and you both thoroughly enjoy your new car.

Regards

Mark

Rated 5 out of 5 stars

Fantastic service

I purchased a car from Braidwood in December. Sadly, as cars sometimes do, it developed two faults which Braidwood Motors could not have known about at time of purchase and was after the sale.
Great service is often more important when things go wrong rather than when things go right.
Braidwood Motors fixed all issues quickly, on time and always as promised.
Much better service than bigger dealerships with a personal touch.
I would highly recommend them and will certainly use them again.

February 11, 2025
Unprompted review
BRAIDWOOD MOTOR COMPANY LIMITED logo

Reply from BRAIDWOOD MOTOR COMPANY LIMITED

Good evening Stephen

Thank you very much for the very kind review, and I'm pleased that we were able to attend to the issues timeously.

Regards
Mark

Advertisement
Rated 5 out of 5 stars

Just picked up my new jaguar e pace…

Just picked up my new jaguar e pace from mark today top service from start to finish! Mark even picked me and my sister up from the train station after travelling from Newcastle! Beautiful car at a fab price and spotless… Would highly recommend!!!!
Thank you so much ⭐️

January 30, 2025
Unprompted review
BRAIDWOOD MOTOR COMPANY LIMITED logo

Reply from BRAIDWOOD MOTOR COMPANY LIMITED

Good afternoon Romy

Thank you very much for the extremely kind review, it really does help us as a business.

It was a pleasure dealing with you throughout.

Happy motoring.

Mark

Rated 1 out of 5 stars

AVOID

AVOID! bought my car in part x didnt change the v5 over and have been fined for no insurance or tax which i told the garage to change it. AVOID!

January 27, 2025
Unprompted review
BRAIDWOOD MOTOR COMPANY LIMITED logo

Reply from BRAIDWOOD MOTOR COMPANY LIMITED

Good afternoon Jason

Given the excellent relationship after the good service provided, we're very disappointed to have received such a poor review over an issue that, in fact, is the duty of the owner.

Advising potential customers to AVOID! [sic] our dealership, thus putting 14 livelihoods in jeopardy over a minor financial penalty, is rather excessive and, in our opinion, undeserved.

It clearly states in section 4 of the V5 that you, the owner, must inform the DVLA of any sale or transfer to the motor trade.

We agree that you informed us of the situation in December, and for that reason we must accept some culpability.
However, at that time you were still in a position to carry out the task online, using the details on the photograph that you sent to us.
You'll recall that this is the means by which we received the details of the V5 after a few prompts.

Therefore, we feel, and I'm sure you'll agree, it's a bit disingenuous of you to lay all of the blame at our door.

We believe you have been issued with a minor penalty, and as a gesture of goodwill, if you forward it to ourselves we'll make sure that it's taken care of.

Once this has been settled, perhaps you'll see
your way to deleting an incredibly unfair review.

Regards
Braidwood Motor Co Ltd

Rated 5 out of 5 stars

Great experience with Mark

Great experience with Mark. I didn’t want to travel to see the car, and Mark was happy to send lots of videos, inside and out. He also arranged the car to be transported to me once we did a deal. The car was spot on, as described. It all couldn’t have been easier.
Excellent service all round.

January 21, 2025
Unprompted review
BRAIDWOOD MOTOR COMPANY LIMITED logo

Reply from BRAIDWOOD MOTOR COMPANY LIMITED

Good afternoon Tom

It must be daunting buying a car unseen and from such a distance away, so it's fantastic to hear all went so smoothly, and good to know you're pleased with your new car.

Thank you very much for the positive review.

Regards
Mark

Rated 5 out of 5 stars

Excellent customer service from…

Excellent customer service from Mark,with no pressures to buy, the complete sale was straightforward with Mark going that bit extra.

January 11, 2025
Unprompted review
BRAIDWOOD MOTOR COMPANY LIMITED logo

Reply from BRAIDWOOD MOTOR COMPANY LIMITED

Good afternoon Vince

I'm extremely grateful for your positive review.

It was a pleasure to deal with you, and hopefully we'll be in a position to do more business in future.

Regards
Mark

Advertisement
Rated 5 out of 5 stars

Great experience

Recently completed purchase of a Jaguar I-Pace from Braidwood Motors. Mark was very helpful and made the whole process from enquiry to collection, straight forward and stress free. We are very happy with our new car and would highly recommend.

December 24, 2024
Unprompted review
BRAIDWOOD MOTOR COMPANY LIMITED logo

Reply from BRAIDWOOD MOTOR COMPANY LIMITED

Herb

Many thanks for your positive review and I hope you continue to enjoy the move to electric.

Regards

Mark

Rated 5 out of 5 stars

I’m a repeat customer following a…

I’m a repeat customer following a successful purchase first time round and my recent experience matched my first. I love my new bmw 1 series, and dealing with Neil and mark directly was a pleasure as they were extremely helpful and made the process easy. As I am young, I haven’t had a lot of experience in buying a car and both times this company made me feel comfortable and confident in my purchase. I have never had any issues with both cars, and have been extremely grateful to have received the customer service they provided.

December 1, 2024
Unprompted review
BRAIDWOOD MOTOR COMPANY LIMITED logo

Reply from BRAIDWOOD MOTOR COMPANY LIMITED

Thank you so much for the incredibly detailed and kind review.
We will do our utmost to uphold the high standards set, and look forward to having the opportunity to supply you with next new car.

Best wishes

Neil and Mark

Rated 5 out of 5 stars

Bought a BMW M240i off of Mark

Mark was very helpful and explained everything to me in great detail

December 20, 2024
Unprompted review
BRAIDWOOD MOTOR COMPANY LIMITED logo

Reply from BRAIDWOOD MOTOR COMPANY LIMITED

Hi Joe

Appreciate the comments and the kind review. Great dealing with you.

Have a good one.

Mark

Rated 5 out of 5 stars

Bought a Mercedes GLB from Mark

Bought a Mercedes GLB from Mark. We received excellent customer service. Very attentive and great at communicating back and forth without feeling pressured. The car was in pristine condition when collecting and even went the extra mile to add the personal little touches that big dealers don’t care or do! Couldn’t recommend BRAIDWOOD motors anymore and definitely will be back.

December 12, 2024
Unprompted review
BRAIDWOOD MOTOR COMPANY LIMITED logo

Reply from BRAIDWOOD MOTOR COMPANY LIMITED

Hi Kelsey

I'm over the moon that you felt well looked after throughout, and, hopefully, look forward to seeing you back sometime in the future for your next car.

Take care

Mark

Advertisement
Rated 5 out of 5 stars

Great service and fantastic range of used cars

First time I've used Braidwood Motors but certainly won't be the last. Tremendous service from Mark with no sales bull#hit just good honest service both when dealing with my trade in and when buying my new car.

December 16, 2024
Unprompted review
BRAIDWOOD MOTOR COMPANY LIMITED logo

Reply from BRAIDWOOD MOTOR COMPANY LIMITED

Good afternoon Colin

Thank you very much for the exceptional review, and five stars go both ways-good to deal with you, and look forward to a long relationship.

Mark

Rated 5 out of 5 stars

High Quality SUV from Braidwood Motors…

Recently completed purchase from Braidwood Motors. Neil made the whole experience as stress free as possible. I received a very satisfactory price for my trade-in, my new vehicle was beautifully prepared, and they provided a couple of great extras after the deal was concluded.

November 29, 2024
Unprompted review
BRAIDWOOD MOTOR COMPANY LIMITED logo

Reply from BRAIDWOOD MOTOR COMPANY LIMITED

Mr Ford

Thank you very much for taking the time to write a very kind review.

Regards
Neil

Rated 5 out of 5 stars

My family have bought numerous cars…

My family have bought numerous cars from braidwood and have had excellent customer service thanks for my new range rover my wife loves it

December 2, 2024
Unprompted review
BRAIDWOOD MOTOR COMPANY LIMITED logo

Reply from BRAIDWOOD MOTOR COMPANY LIMITED

The satisfaction we get from repeat customers and family recommendations, makes it all worthwhile.

We can't thank you enough for the fantastic review.

Mark

Rated 5 out of 5 stars

Just bought my second car from this…

Just bought my second car from this company I wouldn’t go anywhere else my experience has been excellent and thanks to Mark for being so helpful. For a stress free trade in and purchase this company will always be my go to now. I love my new car

November 30, 2024
Unprompted review
BRAIDWOOD MOTOR COMPANY LIMITED logo

Reply from BRAIDWOOD MOTOR COMPANY LIMITED

Aimee

Great to have you back once more, so it would seem the we must be doing the good things well.

We won't get too complacent, and truly hope to see you again.

Mark and the lads.

Advertisement
Rated 5 out of 5 stars

Bought a car from this company was…

Bought a car from this company was really helpful and easy to deal with definitely will be back and would highly recommend wouldn’t go anywhere else now

November 28, 2024
Unprompted review
BRAIDWOOD MOTOR COMPANY LIMITED logo

Reply from BRAIDWOOD MOTOR COMPANY LIMITED

Bradley

Buying your first car is a daunting experience, so we are so glad to be able to say we were the team that put you on the road.

I'm sure we'll see you again in the future.

Mark

Rated 5 out of 5 stars

All round great experience

Third car ive bought from braidwood - great service and after care from these guys. All round really pleased with my experience here and will definetly be back for my next purchase. Plenty high spec cars for great prices here best garage in the area by a mile.

November 22, 2024
Unprompted review
BRAIDWOOD MOTOR COMPANY LIMITED logo

Reply from BRAIDWOOD MOTOR COMPANY LIMITED

We gratefully appreciate your returning for a third time.

A positive review is fantastic, but nothing beats the endorsement of a customer who returns time after time.

Many thanks
Braidwood Staff

Rated 5 out of 5 stars

GREAT SERVICE

Went down to see a car on Sunday. Signed off the finance with their approved broker same day.
Very pleased with the offer for my trade-in. They have some nice higher spec cars.
Car was washed n valeted again for collection (not that it needed it).
Well done Mark n team. Very pleased with my purchase.

November 14, 2024
Unprompted review
BRAIDWOOD MOTOR COMPANY LIMITED logo

Reply from BRAIDWOOD MOTOR COMPANY LIMITED

Ewan

I know you travelled some distance to collect your car, and we are all pleased that you were pleased with the service given.

The kind review is greatly appreciated.

Mark and the team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look