I could not travel as planned because my passport did not arrive on time. Therefore, I had to cancel my ticket, and a Bravofly service person was available on chat at midnight to assist. This was the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I could get the most cheap price for air flight ticket. But regarding check in for getting boarding pass I tried to do check-in in online before leftting over less 3hr. Finally i needed to pay 500k... See more
I have always booked my vacations with you and I was always happy with your services, I even booked my next vacation already. The only reason i took a star away, is because when I loggin to my prof... See more
After my flight( Booking ID: 3182633538) was cancelled due to the situation in the Middle East, I contacted Bravofly to request a refund. Although the process took a long time, the support staff sta... See more
Company details
Written by the company
Bravofly, born in 2004 (#grownuplife), is part of the lastminute.com crew — global travel legends. We’re all about using tech to make your travel life light work (and even fun). With over 10 million happy customers in 35 countries each year, we reckon we’re doing something right.
Contact info
Switzerland
- www.bravofly.com
3.3
Average
26K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
The worst company
The worst company, avoid booking with them. They are unable to confirm bookings and their customer service is terrible.
May 2, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Don't do it
Don't do it, do not use.
When I clicked on the purchase button, they automatically added a sort of flex policy add-on for $533. I had to chat with an agent to get refunded, and that happened almost immediately. The day after, I was checking my credit card statement and noticed they charged me an extra $140 circa for overseas tax fees. This is absolutely unacceptable; there was no reference to this extra charge, and the flight would have been the same price booking directly with the airline. I didn't even bother to contact them (only chat) for this extra fee; I have just raised a dispute with my bank. Never, never again.
August 4, 2026
Unprompted review
Reply from Bravofly
Dear Customer,
Thanks for taking the time to share your feedback. We’re really sorry to hear that your experience didn’t meet expectations. We’d be happy to look into this for you, but it looks like we don’t have enough details to locate your booking and investigate further.
You will soon receive an email from Trustpilot asking for additional details to help us locate your booking. Once we have that information, we’ll be able to look into your query and provide the support you need.
We’re committed to providing excellent service and would love the opportunity to turn things around for you!
Looking forward to hearing from you soon.
Siya
Kundservice
Kundservice, hela processen
Sämsta bolag
I have read your explanation, but it does not change my opinion or my experience.
My experience with Bravofly was very disappointing, and I do not accept your explanation as a satisfactory resolution. Since you have confirmed that you will not offer any compensation, there is nothing further to discuss.
Please do not contact me again regarding this matter.
I will keep my Trustpilot review as it reflects my genuine experience, and I will continue to advise others to avoid using your website based on what happened in my case.
August 15, 2025
Unprompted review
Reply from Bravofly
Hi Barjas,
Thanks for taking the time to share your feedback. We’re really sorry to hear that your experience didn’t meet expectations. We’d be happy to look into this for you, but it looks like we don’t have enough details to locate your booking and investigate further.
You will soon receive an email from Trustpilot asking for additional details to help us locate your booking. Once we have that information, we’ll be able to look into your query and provide the support you need.
We’re committed to providing excellent service and would love the opportunity to turn things around for you!
Looking forward to hearing from you soon.
Emma
Scam, adds charges without your consent
Do yourself a favor and avoid this company, it is a scam. In the final booking step, they add and charge for their "Fullflex" option without your approval. I have screenshots of all the selected options, but this charge is added during payment without your consent. Customer service is unreachable from any phone number other than the one you provided during booking, and the chat option doesn't respond. Essentially, there is no way to contact customer service to even discuss this issue.
August 5, 2026
Unprompted review
Reply from Bravofly
Hi Jana,
Thank you for sharing your feedback. We’re really sorry to hear that you have had a less-than-ideal experience.
To ensure that we can address your concerns properly and find the best solution, I have passed your details to our specialist team and they will reach out to you directly by phone or email to discuss this further.
Thanks again for bringing this to our attention, and we’ll be in touch shortly.
Siya
Truly scam
Truly scam
Booked my flight and got confirmation email but after 1 hour later got email about my seats selection failed because of their technical issue. And now they want to charge 60 euro. not my fault because of company fault
August 4, 2026
Unprompted review
Reply from Bravofly
Hi Altanshagai Tsolmon,
Thank you for sharing your feedback. We’re really sorry to hear that you have had a less-than-ideal experience.
Upon reviewing our records, we see that your case was previously received and is currently being managed by a member of our escalated care team. They will contact you directly via phone or email to discuss this matter further.
We appreciate you bringing this to our attention, and we will be in touch shortly.
Siya
I made a booking on Saturday for a trip to Mauritius in 2027
I made a booking on Saturday for a trip to Mauritius with my family in January 2027, the money has been deducted from my bank account and still I have not received my booking confirmation. I have spoken with 3 chatbot agents, who have apparently "escalated the matter", however to date I have not received anything. Based on all the negative reviews, I am really starting wonder whether this is fraud and if I will in fact get my flights or my money back. This has been the worst flight booking experience of my life and after seeing all the bad reviews, it explains everything. On top of that they add extra costs just before you're meant to pay for things that you DO NOT WANT. Absolute Scam of a company!
August 1, 2026
Unprompted review
Reply from Bravofly
Hi Nicholas,
Thank you for sharing your feedback. We’re really sorry to hear that you have had a less-than-ideal experience.
To ensure that we can address your concerns properly and find the best solution, I have passed your details to our specialist team and they will reach out to you directly by phone or email to discuss this further.
Thanks again for bringing this to our attention, and we’ll be in touch shortly.
Emma
Incorrect Baggage Charge and Its Consequences
Overall, my experience was very disappointing. I was charged again for my carry-on bag at the airport even though I had already paid for it in advance. This unexpected charge cost me more than 1,300 SEK and left me without enough money to pay for my daughter’s suitcase from Finland to Madrid.
As a result, I had no choice but to leave my daughter’s suitcase behind at the airport. This caused us significant stress, inconvenience, and additional financial loss. I believe this situation could have been avoided if the baggage information in my booking had been handled correctly.
I hope you will investigate what happened, reimburse the amount I was wrongly charged, and consider compensating me for the loss and inconvenience caused by this experience.
July 8, 2026
I feel like I was scammed by your app
I feel like I was scammed by your app. The ticket for three people from Turkey to Stockholm was initially shown as 12,000 kr, but when I completed the payment, the total suddenly became 15,000 kr. How is that possible?
I was under a lot of stress because we had already missed our flight, so I had to book new tickets from Turkey to Stockholm for three people as quickly as possible. I didn't notice the price increase until after the payment was processed.
How can the price jump from 12,000 kr to 15,000 kr without a clear warning? This is extremely disappointing and unacceptable. This has been the worst booking experience I've ever had with your app.
July 27, 2026
Reply from Bravofly
Hi Ray,
Thanks for sharing your feedback. We’re sorry to hear that you had a negative experience, but it looks like we haven’t had any prior contact regarding this issue.
We’d like to investigate this further to understand what went wrong and make sure we address your concerns properly. Our team will look into your booking and reach out to you directly with an update as soon as possible.
Thanks for your patience, and we’re committed to resolving this for you!
Siya
Good price ,clear communication
Good price ,clear communication, good service for flights.
July 15, 2026
Hopeless travel company to get information
I have contacted you many times via chat (hopelessly with waiting times that can change from a few minutes to suddendly 50 minutes) to tell you that I am not getting any informations for my return flight and I asked you to book some seats. You sent me a short email with seats that do not exist. What a shame! I had to do all by myself at the airport, booking and getting the seats that was left, surely not what I wanted. You are not doing much to be better and more considerate towards your customers. You all need to take a course at Bravofly in Japan to see and learn about your customers and not play with them, and you don't need to answer all the time with the same sentence: "We are really sorry that you have blah blah blah". For my next trip I will think twice before using Bravofly.
July 30, 2026
Unprompted review
Reply from Bravofly
Hi Raymond,
Thank you for sharing your feedback. We’re really sorry to hear that you have had a less-than-ideal experience.
To ensure that we can address your concerns properly and find the best solution, I have passed your details to our specialist team and they will reach out to you directly by phone or email to discuss this further.
Thanks again for bringing this to our attention, and we’ll be in touch shortly.
Emma
The intermediary model adds distance from the airline
Bravofly states that it acts as an intermediary and that the transport contract is directly between the traveler and the airline. Complaints about the flight service may therefore need to go to the carrier, with Bravofly forwarding requests where possible. That structure can feel cumbersome.
July 28, 2026
Unprompted review
Reply from Bravofly
Hi Marc cucuzzella,
Thanks for taking the time to share your feedback. We’re really sorry to hear that your experience didn’t meet expectations. We’d be happy to look into this for you, but it looks like we don’t have enough details to locate your booking and investigate further.
You will soon receive an email from Trustpilot asking for additional details to help us locate your booking. Once we have that information, we’ll be able to look into your query and provide the support you need.
We’re committed to providing excellent service and would love the opportunity to turn things around for you!
Looking forward to hearing from you soon.
Siya
Reply from Bravofly
Hi Jerry,
Thank you for sharing your feedback. We’re really sorry to hear that you have had a less-than-ideal experience.
I understand that your flights were canceled by the airline and that you are seeking a refund. We sincerely apologize for the inconvenience caused.
Please be assured that your refund request has already been submitted. According to the airline's terms, it may take up to 2 months for the refund to reflect in our account.
As soon as we receive the refund, we will notify you immediately and assist you further.
Thank you for your patience and understanding. If you have any further questions, please feel free to contact us.
Emma
It is a SCAM company
It is a SCAM company. My final booking cost changed from 5750DKK to 7000DKK after I have pressed pay with credit card. Good we have security in DK so I have canceled the payment.
July 30, 2026
Unprompted review
Reply from Bravofly
Hi Umarbek,
Thank you for sharing your feedback. We’re really sorry to hear that you have had a less-than-ideal experience.
Regarding the additional cost you mentioned, please note that it was for flight cancellation coverage that you had added to your booking. However, the booking itself was never charged or confirmed with that coverage.
For further assistance or to clarify any details, please feel free to contact us via chat. We’ll be happy to help resolve any concerns you may have.
Thank you for your understanding.
Emma
Great experience
July 30, 2026
Nice and easy!
April 5, 2026
Great service 💙
June 18, 2026
Shouldn’t have to pay for itinerary
June 16, 2026
Reply from Bravofly
Hi Nikita,
Thank you for sharing your feedback. We’re really sorry to hear that you have had a less-than-ideal experience.
To reach an agent quickly, please visit the "My Area" section of our website at www.lastminute.com. There, you'll find a chat link that will connect you directly with one of our agents who can assist you further.
We’re here to help and look forward to resolving any concerns you may have.
Emma
Nice exp with bravo fly
Nice exp with bravo fly. Thanks for all Albanian agents that work there
July 23, 2026
Unprompted review
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